MAID TO SPARKLE

At first the quality of the house cleaning was decent. After the initial few months, it seemed there were new maids coming for every visit. The bathrooms were cleaned fairly well but the floors were given a quick mop at best. Dust bunnies were left under the furniture and distinct cleaning lines formed around light weight chairs that could have easily been moved for proper cleaning. My kids rooms were routinely missed even though those rooms were part of the payment made to the service. I had a cleaning service when I lived in another part of TX that did a great job. I remember the clean smell that greeted me when I came home from work on the day of cleaning. For some reason, there was never a clean smell after Maid to Sparkle cleaned my house. The last straw was when I had been accused of not paying for the service and a late charge was added to my account. The first time it happened, I sent all the documentation to the service to prove payment had been made and the check cleared my bank account. The second time this happened within less than a 6 month period of time, I decided to terminate the cleaning service. My job requires that I extend great customer service and I expect the same of my cleaning service.

I always enjoy when Jessica cleans. She does an excellent job.

They only sent one employee to perform a full house detailed clean. There were still cobwebs in the corners, mirrors in both bathrooms had large streaks, and cabinet faces were not wiped down. We had plan to utilize the service every two weeks until I arrived home and discovered what level of service we HADN'T received.

The cleaning was decent at best (maybe a 5-6 out of 10). Based solely on the cleaning services performed, I likely would not recommend this company to anyone else for the price. Apparently the employee that cleaned my home was let go soon after cleaning my home. Regardless of the services performed, the company did not send me a customer satisfaction survey via email after completing services (as stated on their website and welcome email). After the 24 hour customer satisfaction guarantee had expired, I called to express my dissatisfaction with the service and was scolded for being outside the 24 hour window even though I had not received the customer survey. At first, the management team at the company was responsive and understood my dissatisfaction with the service given that the maid was let go shortly after my date of service and that I had not received a survey. However, the management team informed me that their hands were tied and they could not offer me additional services or provide any discount to the services already rendered. When I asked to speak to the owner of the business, the management team expressed their doubts that she would take my call. They were correct, the owner refused to speak with me. After a 3-month long process with disputing the transaction through my credit card, the credit card company credited my account back for 100% of Maid To Sparkle's charges. As an aside, my representative at the credit card company told me this was the first time she had seen a 100% credit to a customer who had disputed a charge for paid services. Unsurprisingly, the management team / owner was uncooperative with the credit card company as it conducted its investigation. In dispute resolution, my proof of improper service was the customer satisfaction survey email, which I provided my credit card company. This email was sent to me 32 days after my service date. My credit card company concluded that, although I did not call to complain within the 24 hour satisfaction guaranteed window, I should not be held responsible to do so because the company did not provide the email survey until 32 days later. Beware, I would never recommend Maid to Sparkle or do business with again. The owner and management team seem to have internal spats and there is no consistent leadership at the company. The owner has no sense of entrepreneurship and does not understand how to run a small business. If you use this company, I hope their first attempt at service is satisfactory because you will get no help from the management team / owner after service is complete, despite their representation of customer satisfaction.

I had initially been scheduled for a Tuesday afternoon for move-in clean between 12-2. Scheduling and set-up was easy and friendly. All costs were discussed up front and when the cleaning finally happened, there were no hidden or other fees. My husband and I had not moved into the house yet and so we sat in an empty house for 2 hours (12-2) and no one came. I called the company and was told that the particular maid had called in and would not be coming to work that day. I was upset and frustrated that no one had called me to say that we needed to reschedule during that time. When I called them they worked very hard to find a replacement for that same week as we had movers coming with our stuff on Friday so it had to be done asap. Although it took a bit of time, they were able to schedule us for Thursday that week. The maid came during her scheduled time and did a good job with the move-in service. There were a few "cobwebs" and stray items but overall was very happy. Initial disappointment, missteps and miscommunication that were rectified and handled quickly. We will continue to use this company and have bi-weekly cleanings scheduled from this point on.

They were quick to respond to my req do an estimate -- I'll probably try their service in the next 2-4 weeks

My house was very clean. I could not smell the cleaning products but I could see and feel the difference.

Our house is set up to get cleaned every two weeks. Since we started the program back in July 2012, Maid to Sparkle has consistently sent out the same excellent person, Rebecca, to handle our home. She is consistent, thorough and knows exactly how to make our cleaning Mondays the best day of the week! Thank you, Maid to Sparkle!

They will always call to set up a time and are flexible with that. The person is usually on time and they do a good job. The cost is around $90 a visit. You can set up a weekly or monthly appointment with them.

I hired this service for my husband's benefit as he has asthma and I am often too busy to keep the house perfectly clean. They were available to schedule it the day before Valentine's Day which was my hope as a surprise for my husband. The office staff was friendly and responsive. Marcell came to my home to clean and arrived within the half-hour time window we scheduled for arrival. After greeting Marcell and doing a quick tour of the home to give a few instructions, I had to leave for work. I felt comfortable leaving Marcell in my home. She was very friendly and began cleaning the hall bathroom before I had even picked up my things and left the house. I was impressed with her efficiency. When I got home from work the house smelled clean, and better yet, it WAS clean. There were a few places of dusting missed that I would not have noticed except I was looking for it. I know the house was really dirty and a big job, and I know I could not have done better myself in the same amount of time. I would mention that they do send just one maid, so that helps keep the cost down probably. Also, they dust, but don't scrub, the baseboards, to protect the paint from wearing off. So if your baseboards are really nasty, don't expect that they will be immaculate after the detailed clean. I would definitely consider hiring this company again to clean my home.

unknown

I used "Maid to Sparkle" for roughly 3 months... until the maid from their services STOLE from me. I had to call the cops and I'm still trying to collect on my jewelry that was taken from me. They claim that they're insured and bonded and their employee's are put through a background check, but their insurance isn't paying me back for my items and she's still out there with a warrant for her arrest. They never refunded me for their services and I'm still missing my earrings. I was devastated by this, and still don't trust anyone that comes into my home because of it. I DO NOT recommend anyone use this company.