JIM WILSON & SONS APPLIANCE SVC

The repairman was outstanding. Ordered part and next day service. I would highly recommend them. Jim Wilson and crew are great to work with. I would hire them again.

Technician required a morning or afternoon appointment, but did not arrive nor call to reschedule.

Mel came the same day I called about the repair. He had the part and was able to repair the stove in under an hour.

They were in and out in 30 minutes which included a complete tear-down of the dryer. They have the parts for most major appliances in his truck so repair was on the first visit; no need to order parts. Extremely happy with happy with their service.

It was the ice maker, in which was almost 300.00 to fix, (too expensive) so we just had them clean out the drain, and shut off the ice maker.

I scheduled for a Friday and requested a window for service. I was told that it would be done by noon. After noon, they called and asked if anyone would be home. I said yes and they said that there was two jobs ahead of me, but did not offer a timeframe. After 4 pm, I called for an update and to get a timeframe. They said that the men were stuck repairing an air conditioner and that they would get to me afterwards, but could not provide a timeframe. I expressed frustration that I had taken the day off, that I had things that I did need to complete today, but could not because I was confined to the house all day waiting on them. They showed very poor customer service and little concern addressing the poor service they had already provided (or in this case not provided). They called back about 15 minutes later stating that they told their technicians to come after fixing the air conditioner, but still could not offer any timetable. He then became belligerent, asked me if I wanted the repair done or not and that this was "getting ridiculous." Up to this point, I had expressed my frustrations with the poor service, but I had not been rude. However, his rudeness was infuriating, so I told him if that was his attitude, I didn't want to give him my money. He said he did not need my money, so I cancelled. Then, he hung up on me.

Business advised based on cost of part, would be better all the way around to get new dryer. So did.

I have called on Mr. Wilson a number of times and he instantly responded and performed the services the same day. I am very thankful to be able to rely on him and his team!

Although he had other jobs that day, Mr. Wilson came anyway. He and his technician diagnosed and then fixed the problem quickly. Both men were professional but friendly. I will call them again if we need any other appliance repairs. Thank you Angie's List!

There is an immense feeling of peace and gratitude when one finds a professional, reliable, and honest service provider. Today we had Jim Wilson come and help us with a problem in one of our AC units. We could not be happier with their service and the quality of the work. They were prompt, polite, showed awesome and quick troubleshooting, and will discuss in detail (and in a language one can understand) the repair options. Now I know who is going to be working on my cooling and heating systems moving forward.

Very well - quick response, good diagnosis of problem and quick, reasonably priced repair

Repaired appliances and very knowledgeable of various brands.

Everything was smooth, people were friendly and explained problem and repair.

Two of their repair staff arrived promptly, identified the issue as a faulty compressor relay and replaced it. The following day, I noticed that the fridge was not blowing as cold as it had been previously. I called back and set up a follow up appointment for the following day. One of the repair staff arrived with, who I assume, was the owner. This gentleman insisted that the fridge was running properly as he has "over 43 years experience repairing fridges". He dismissed my assertions that the fridge was NOT functioning as it has been these last 5 years, continually stating that it was fine. After they left, I turned both freezer and fridge to maximum cold levels, and the fridge still is only just barely cold, and I have to limit time with the door open. While I appreciate this gentleman's years of experience with fridges in general, I don't appreciate my 5 years of experience with MY fridge being dismissed. It was a frustrating experience.

Serviceman determined that it would be more financially reasonable to purchase new washer than pay for the necessary parts and labor to repair. Only charged for service call and deducted Angie's List 10% coupon from that amount.

Mr Wilson, the owner of the company, came to my house and repaired my air conditioner. I've used Jim Wilson & Sons for 13 years now. They've always been there when I need them for a repair, be it washer/dryer or A/C, no matter if it's a weekday, weekend, or even holiday. I've strayed to other a/c repair companies over the years because of coupons and "discounts" in the paper or whatever, and regret it every time!!! All I can say is the Mr. Wilson runs his company the way a business should be run, with honesty and integrity. His crew/staff are just as professional and able to fix any problem I've thrown at them so far, up to and including, a full replacement of both upstairs and downstairs hvac units. I hope to see this company thrive.

The installation including the materials was like a $175 or $180 and the first service call was around $75 but he did give me some credit on that since he was coming back in.

Great. Got the oven working again.

Quoted price when decided it was a clogged defrost drain. I don't see my SC discount on ticket but didn't bring that subject up.

They were fast and they get it done.

I called them and in less than one hour they were at my house. The repair involved thawing out and replacing the defroster clock and took about 30 minutes total. This is a breath of fresh air when the usual wait is around 4 hours on the appointment date. I would recommend JW&SS anytime.

performed services in good time - had asked them to replaced timer as dryer would not should not stop. they told me that lint line was dirty.

I called them to get an estimate for my dryer that did everything correctly except heat. I was told that the most I'd get charged would be $125 for a heating element and installation. They came the same day. Two guys arrived promptly, which I thought was odd because the last time I got the dryer serviced only one person was required. They didn't introduce themselves, but they did get straight to work upon arrival. First they turned on the dryer. It made the normal dryer sound, turned properly, but did not heat. After much banging and muffled curses, they showed me a heating element with a busted coil and said that was the problem. I should have asked again how much it would cost because they banged and cursed some more then charged me $150 parts and labor plus tax! Rather than argue, I paid it. Afterwards, I heard one guy ask the next, "did she say anything?" Not to them, but if you should choose this vendor, be prepared to pay extra (I guess for the extra person. I later looked up the cost of a heating element and it's around $35). After the work was "complete" they turned on the dryer again. This time, the dryer was screeching like a banshee. They asked if the dryer made that noise before. It didn't, so they opened it up again. More banging and muffled curses. They then told me something else may have been broken before the service call, or may have jarred lose because of all the banging. They fixed the noise and stated they wouldn't charge me for the extra work. I think that amount was already rolled into the first overcharge. Lastly, as they were leaving, they asked to use my bathroom. I didn't think anything of it until I went in there when they had left and discovered the filthy mess they left behind, complete with dryer lint all over the bathroom rug, sink, and toilet! If you should choose to utilize their services, tell them to use public facilities elsewhere!! Overall, I think the level of professionalism, including the amount of time it took to fix the problem (they were in my house for a long time) just wasn't there. I would not use these two again, nor can I recommend them for appliance repair.

The whole experience went really well. We moved into our new home on Sunday and found out on Tuesday that our washer was not working. I called a number of places on Thursday (Wed was July 4th), but none could come out until Monday and the fee just to come out was pretty high. I finally called Jim Wilson and Sons and he was able to send someone out that afternoon. He had the part he needed in his truck, so not only was he able to diagnose the problem, but also fix it while there. I was so relieved to have my washer fixed because we had a lot of laundry to do! Also their fees were very reasonable compared to other estimates we got.

I've used Jim Wilson for two of my houses. He and his guys are ALL very professional and prompt. They have ALWAYS come out either the same day or the next day for any issues or service calls. They are fast and very reasonable in pricing. They seem very honest and upfront on what needs or doesn't need to be done. I would never hesitate to use them or recommend them to anyone I know.