Hawk Movers LLC

The actual third-party people that Clay and his team hired are really hard workers and did great. The problem is that Clay and his team did not research properly before committing to moving a household. Due to their lack of evaluation of the type of trucks we would need for our family move, I ended up paying for 11 hours to move my home since the trucks could not get close to my house, etc. Keep in mind, my new house was three houses down from my old home, so zero travel for them. This is a basic mistake that you would not expect from movers. They should have fully understood the customer's situation and asked the right questions. In their research, they would have seen the potential issues and, at a minimum, sent a person out to further evaluate and determine the correct moving equipment. I will not use them again, as they were totally unreasonable in accommodating me with any discounts, etc. I was told that I could get someone else, which was easy for him to say when I was stuck needing to be out of my home that day. Thus, I had to go with them. There are way better companies out there that care for the people they move. Total paid(Including zero travel for them) $3888.15 plus I actually fed the workers lunch etc. his should have taken about 3 -4 hours but the poor workers had to carry up a steep driveway because the truck were too long.

They didn't finish moving all the household items like they agreed to do leaving my husband who has an injured back to move the rest of the household items, which caused him great pain. Robert was the Team Lead and was an absolute JERK. He verbally assaulted me and threatened to dump all my stuff in the yard because he didn't want to move anymore of our items. I was completely terrified by his aggressiveness and little lunges at me when he was yelling at me outside in the dark but fortunately our security cameras were still working and on recording. When Robert broke a Podium in my house he fake acted "oh sorry" but I kindly said accidents happen. He lied to his boss Casey early on about how the job was going so Casey started talking to us on the phone sarcastically and blaming us for the bad move, we told him we didn't know what he was talking about, but later when Robert's behavior worsened we realized what he was doing, playing the victim while he was screwing us and overcharging us and quitting the job and breaking our possessions. One of the other biggest disappointments is when I arrived at the new location and found out that Robert had broken our very valuable mirror that we've had for 45 years and he didn't even bother to tell us, which we believe he did that on purpose because he was ****** off. Robert has NO business in this job, he is a sitting timebomb, and in the wrong situation he could hurt the person who hired him because he wants to leave and not do anymore work. Hawk Movers totally disrespected our business and we are VERY dissatisfied!! So our advice is Never Never Never and I really truly mean NEVER EVER hire Hawk Movers!!!!!!!!!!!!! We hired them to move an entire 2 story 2026 sq.ft. house with 2 of there 36 ft trailers at $260/p.h., and they said that after the walk through that they'd take it all. WELL hold on, nope they didn't. So after the first trip of both trucks we agreed to make one more trip back to get the rest for half the household pieces that they left from the first load. The 2nd truck keeps unloading while David stays, and we go back to the house for the "final load". After Robert worked an hour and it dark as night outside, he told me to look in his trailer how full it was. So with his tiny flashlight I could see there was plenty of room if he had organized better, he tells me he isn't taking anymore!!! Then I was there all alone and very upset with this strange man who's an aggressive loud mouth Mover telling it won't fit and he gets Casey back on the phone they say it won't fit. I'm thinking this is ridiculous. So you can imagine I am then very upset and worried how to get the rest of my items moved, especially since he already been paid $2,000! So the one very big treasure we have and have had for 45 years is a super large 100+ lb ornate mirror that has been through many many moves without a scratch. After we argue of taking it he tells me he's going to strap it to the wall of his trailer. I was horrified, but had NO CHOICE!! I explained again how important it is too me and to be careful!! They get to the new location with the last load before me and my husband is waiting. The jerk takes the mirror to a back room WITHOUT A WORD and leaves it with the corner of the gold scroll decor broken off!! So that JERKOFF Robert making threatening gestures to me a girl, acting aggressive, then telling me I had been rude all day but playing the victim while verbally attacking me, plus poorly organizing the items, plus breaking a column podium and no telling what else, plus threatening me that he'd dump all my stuff in the yard, plus etc........BS.....YEP I was so very upset. So after we then paid him an additional $584 for a total of $2,584 he went on his dam merry way. However, after that we have to go move ALL ALL ALL the rest of the mirrors, plants, and other household items they refused to move (really breeching our agreement). Like I said NEVER EVER hire Hawk Movers!!!!!!! Best advice, just don't do it you too will get ripped off and you'll totally regret it too and you'll receive damaged to your precious valuables too just like all the others who reported their reviews too and as well as the ones haven't spoken up "yet"!!

DO NOT HIRE THIS COMPANY EVEN IF THEY ARE THE LAST MOVING COMPANY IN THE WORLD! I hired this company to move furniture out of a large home so I could have floors redone for a client. I spoke to Tanya and explained the urgency behind the move, I had a very tight timeline and if The move was not completed in time then it would interfere with the small window available for my floor renovation. She said it would not be a problem, furthermore she told me she does not contract the work out. She claimed all the movers were family employees. The window for the move was 1-3. By 1:30 I received a call from a contractor not employees by Blackhawk moving who told me she had to finish a job in duncanville then they would be on their way. She told me approx 4pm. From 4 pm until about 8ish I was getting updates that they were stuck in traffic, and other issues. At 8pm I was unable to make contact with anyone and by 11:30 the contractor who was scheduled to move the stuff called me and told me they had piled so many jobs on her that day that her crew quit and she drove to Oklahoma City. No mover ever showed up and Tanya never even offered an apology. The company ghosted us.

I hired Hawk movers in July 2020. Asked them to move a couch, coffee table, bed, chest of drawers, tv, and a mirror. Asked them to move the items 5 miles across town. They broke the mirror and the coffee table. The mover stained the headboard with sweat. 3 of 7 items were damaged. The mover Brian told me he had already purchased a coffee table replacement and it would arrive in 1 week. It's currently mid-September and no coffee table has been delivered. No mirror has been replaced. No refund issued. Casey the manager has promised to send me a payment based on the weight of the items moved. First he said I still needed to submit s claim. When I forwarded him the claim that I submitted 3 weeks prior to his request he said "that's on me. I promise I'll get back to you and get a check out in a week." Three weeks later and no check and no email. Texas law allows for $0.60 for replacement of damaged items. So if you have a $1,000 TV - if Hawk Movers smashes it they are only responsible for $60. They didn't offer additional insurance. And didn't explain Texas replacement law on damaged items. Think twice before you hire this moving company

We moved August 14, 2017 and used Hawk Movers, This is the email we sent to address the issues we had with our move: To start the day, I was told even when I called in around 8am that I would get a call when they left your facility. There was no call, but they showed up around 9 which was good timing in the window frame we were given. Your employees worked quickly and efficiently when they first made it to the house and we were excited about the progress they made until they lost their steam about an hour in. We moved things from the shed and garage to just outside of the trailer doors. We also had everything except some of the bigger items (mattresses, treadmill, bookshelf) in the front living area, so it should have been a quick move anyways. The guys wouldnt communicate with us. One was on the phone for quite some time. I would ask questions about if they thought it would fit and hey, don't forget about the lawn furniture, fridge and washer/dryer. I would either be ignored or get an I know response. We thought this was rude, but passed it off as maybe they just didn't understand English very well. Towards the end, we, once again, went to remind them of the lawn furniture, fridge, washer/dryer and this time it was a hefty, I know, then the light bulb went off and they reconfigured the trailer and went straight for the lawn furniture they obviously forgot about. When it came to the last two pieces (washer/dryer), they came in to say they didn't have the tools to unhook the washer and dryer. We told them it had to go and dug around to find some of our own tools. We found needlenose pliers that ended up working. Once all of that was out, we were waiting for them to come back to say they were done and heading out. Maybe ask for directions. When we looked outside, they were leaving. Nothing was said to us. We ended up catching up to them (we think they took a longer route to the toll) and while we were behind them, they made a wrong turn and missed their exit to 121 taking PGBT which is a significantly longer route. They called to tell me they missed 121, but were stopping for somethings and going to the gas station which was fine as long as we didnt have to pay for their longer break. When they got to the house, they started working after they finished their meal in the truck. The fridge was one of the first things off. They banged it around our doorway before just setting it aside in the driveway for a couple hours. We had everything put into one room aside from mattresses and bed frames. This room was right in the doorway to the right. While they unloaded, we stood opening mail in the kitchen. I heard a whistling and turned to see them staring at me from outside. I slowly walked that way not sure what was going on. When I made it out front he just looked at me. When I said what, he simply pointed at the treadmill. I said, are you asking me if that goes inside? If so, yes, you took it from inside our house and it goes inside this house just like the fridge you parked over there in the sun. No other words were spoken to us. We had to have a neighbor sit with them for the final 15 to 20 minutes as we had to go sign papers for the other house. When we got back, we were told they couldn't turn on the water to the fridge and they both had tried. When we got home, I simply grabbed the pliers and twisted with ease. There were also onions and apples left in the fridge (which obviously had to be thrown out after sitting in the sun roasting). Onions are toxic to our three dogs and there was one on the counter and one on the floor where they obviously been really rough with the fridge, knocked them out into the floor and left them. When we starting unpacking that night and this weekend, we found so much wrong. The boxes were now stacked with light stuff on the bottom, so they had collapsed. The Rubbermaid was cracked on several containers. Our leather chairs ($150/each) had damage. Two had scrapes, but one had a hole/tear. Three out of six are damaged. We need an insurance claim form for those. This neighborhood is clean and neighbors are always watching. They let us know, your guys threw three plastic bottles into the street before they left, but we picked them up and threw them away in the trash cans your guys walked by several times. We have attached pictures for you. Overall, we were very disappointed with your employees communication skills and general manners. While dealing with you and the girl in the office, we were impressed with the company and communication. We hope to get this matter resolved in a timely fashion. While we would recommend your company, it would come with some caution about the employees that are sent out. First let me state we had them unload the truck at the new house putting everything but the beds, refrigerator, washer & dryer, in the front living room as you entered the house. Hawk Movers had our bar stools stacked to the back wall on top of each other so we didn't see the damage till the next day. All of our rubbermaid containers were stacked lightest on the bottom, heaviest on top so they we crushed and cracked. Now after dealing with Casey for 3 months and only getting I'll call you tomorrow and tomorrow never came, we are over it. He argues with us that we received the claim papers but he is never able to tell us what address he sent them to. He finally sent them Thanksgiving weekend certified and offered us 88.00 inclusive for 450.00 in bar stools that they ruined and everything else they damaged. He told me the department of motor vehicles states hes only has to pay .60 cent per pound for damaged items. The department of motor vehicles didn't move us he did. He said we signed the contract after we were moved in to the new house. First of all we didn't, the neighbor was here for us because they took forever and secondly you don't get to destroy our our property and then say we signed the contract after they did that. Casey is the nicest person when he is trying to get your money. The two guys he sent to move us acted as if they couldn't speak English they whistled and pointed at thing when they wanted to communicate with us and drug the move out for hours longer then necessary. Casey's attitude now is rude and he wants to argue about everything he also threw in my faced that I complained about his guys throwing trash in the street and it was only a few drink bottles. So because they only threw a few pieces of trash in the street in front of our house that is acceptable to him apparently. Please dont let the sweet home town sales pitch fool you when dealing with these people, remember your property is only worth sixty cents a pound when they destroy it!

Their service started out great. The price was good, they were willing to split locations for the overflow of furniture and items, and they were on time. About half way into the moving is when things started going bad.
It began with a broken pane of glass shelving. Accidents happen, they apologized immediately and promised to replace it. It seemed like they were losing steam an hour later, because I had to step in to start delegating that certain delicate items be wrapped, to move large pieces out of the way so they could maneuver better, and to move items together as a set.
When we got to storage, they were almost just "tossing" things into the unit. A 10x15 square foot unit should not be "packed" with just a room and a half worth of dismantled furniture. At this point, I had to literally order them to take things out and show them how to pack it in to fit. They began ignoring me, so I did most of the reorganizing myself in order to get everything to fit.
At this point is when my wife noticed the other damages. There were deep scratches in a nightstand, they bolt to our headboard was bent and nearly broken because they didn't the attached boards off, and the second glass shelf was found jammed between two pieces of furniture with a corner missing.
By the time we made it to the apartment, they were really rushing. The ignored me when I told them where each piece of furniture was supposed to go, and just started dropping off everything in the living room. I'm sure they would've left us with a living room full of disorganized and dismantled furniture if I let them.
Afterward, my wife made the claims additional claims of shelf pegs and the glass shelf spacers being missing, as well as the protective felt lining on the top half of the china hutch damaged. It was December when we finally got the glass shelves replaced, and January when our claim check for the rest of the issues. It took months of time, a dozen emails, and even more phone calls to finally settle everything. All told, it took 3 and a half months of frustration and excuses to get less than $50 and two glass shelves.

unknown

All I can say is this was a terrible experience. Not only was it way more expensive than we thought it was going to be, there were several pieces of my furniture that have been badly damaged.

It took over 12 hours to move which seemed crazy seeing that we were only moving into a 2200 square foot home. Not a lot of stuff so I don't think this should have taken that long to move. I think part of the reason it took so long was that the movers were trying to cram all of our stuff into a 24 foot trailer. The 2 guys showed up a little late but that was no big deal but when they did show up we were concerned about the trailer looking too small for all of our furniture. We were assured that there was plenty of room. Unfortunately there was not "plenty" of room for all of our stuff and we had to rush around on a Saturday afternoon (during Summer moving season) and rent a Uhaul trailer to move the rest of the stuff. And to add more headaches to the situation, the movers ran out of packing blankets about three quarters of the way packing their trailer. I have hardwood furniture that needs to be wrapped correctly so when they ran out of blankets, I was grabbing anything and everything I could find to wrap up my stuff. Once everything that could fit into the trailer was loaded we had to make a stop and pick up a refrigerator. Unfortunately because there were no blankets left, the stainless on the doors were scratched from the dolly straps.

It seems that part of the problem was that the trailer was too small for the job and they really needed 4 mover, not 2, to do the job correctly.

Again, this was not a good experience. I really struggled about what to do because of all the damage to my beautiful furniture. I did contact Clay a week ago about the damage and he basically argued that he had never had anyone claim damage to their furniture by his movers so to me he really didn't seem to care that it did happen. I sent pictures of some of the damage and at this point nothing has been resolved and I haven't heard back from him or the company.

Hawk Movers may be OK if you are moving a few things or a small apartment. I would suggest you find someone else if you are planning on moving more than that because they do not appear to be equipped for a full household.

UPDATE 8/26/14: After going back and forth for two months with Clay at Hawk Moving, nothing has been resolved. He refused to come in person to review the damages to my furniture. I received in mail a check for $130 claiming this should cover the damages. With several pieces of solid wood furniture gouged and my stainless refrigerator doors scratched from the dolly straps, I hardly think that I could get a creditable furniture repair company to come and fix these pieces for that amount. Unfortunately I have contacted a lawyer to take action.

unknown

Every time I have used this company they have greatly exceeded my expectations. The guys turn up on time, they are pleasant and as helpful as a person can be.
For this final move / packing they worked for 4 hours in order to make sure they could fit as much as possible into the truck in order that we did not need to come back or get another truck. When we opened the door at our destination, we were amazed at the job they had done.
The owner of the company (Clay) was so very accommodating and patient with me as my husband has some health issues that meant I could not keep appointment times for dropping off the truck to them. His response to this was to give me his cell number so I could call him when I was on my way to the storage facility and he would meet me there at my convenience!
The things that we had stored were in great shape when we got to NC, they had been wrapped if they were in any danger of getting dirty, lids had been taped on to the boxes to keep them together, and generally it was a great job.
Payment was easy and arranged at a time to suit me - maybe because I had used him 3 times and always paid my storage on time - but it is very rare a company will go so far out of its way to make your life easier.
My only regret with this company is that they were not in NC to unpack for me ;-)
Overall a fantastic 5 star job

I called for a quote and was given a reasonable price. The appointment was set for 4/2/12 between 10AM and 12PM. The movers arrived a few minutes beyond the 12PM window. Otherwise everything was prompt and efficient.

They moved my furniture's. They were on time. They gave me a reasonable price. They did what they said they were going to do. I would use them in the future.

The estimate and quote process was handled over the phone, they asked approzimately how many boxes and large pieces of furniture I needed to move. They plan for you to not know exactly and they adjust up or down a few bucks on the price. Very punctual, they are very quick and careful movers. They listen to instructions about where things go in the new place and they hook up the applicances for you when they deliver them.