H & H POOL TILE & COPING

While Matt who helped me with this pool renovation was very easy to work with my over all experience with this company was not good. Their crew was disrespectful of my property and haphazard in their work which cost me real money. In addition to this their incompetency led to a very long delay in completing the project. No consideration of this extra cost to me or my time was of a concern to them. Can not recommend them.

Professional, punctual, and reasonably priced. Our pool looks great.

It went excellent. Dale has been with them for years and he is extremely knowledgeable and thorough. I am planning to use them to complete the work after the summer. They are price competitive but because of Dale, I trust that they are going to do a good job.

I started my pool build this summer. I subcontracted out all services from start to finish to build my own pool. I talked with H&H about doing the tile, coping, stone work and a retaining wall. One of the owners had me email my pool plans with materials and and scope of work I was inquiring about. I sent everything over immediately. I did have professionally engineered pans and fairly specific scope of work. I received bid days later and contacted H&H to discuss details as the quote was more than I wanted to spend. The bid did not have the specifics of the job broken down like I would have preferred. I asked detailed questions regarding where the costs were coming from with hopes to understand where I might want to make changes. Apparently this offended the H&H person and they begin to get defensive about their quote saying things like, "I have overhead", "We guarantee all of our work and we are insured", and the straw that broke the camels back so to speak, "your'e not even a pool builder, your just a home owner". After this I politely ended the conversation and moved on to seek my business elsewhere and I am so glad I did because I now have a beautiful pool and was able to work with people that were happy to work with me and treated me with the respect I deserve.

Gary and Danny made all of the difference in the world. We had a couple glitches along the way but Gary and Danny took over and fixed all of the issues. This company STANDS BEHIND THEIR WORK. I believe they put the customer # 1 and strive to satisfy the customer. Their prices are competitive, but their key difference from other vendors is that they care about satisfied customers. Next year we are going to make additional pool remodeling and H&H will be our first choice.

Met with Dale Wallace last year in July to get an idea of what they thought we needed to fix our broken down pool, We needed suggestion on how to proceed, what we needed and ways in which to save costs as the pool is part of an HOA. Due to our changing what we wanted, Dale made three trips at our requests. Each trip he noted the changes we needed without any commitment that he was going to get the job. In early March, we committed to Dale that he was our man and to do the job. The entire job is just about complete with our pool looking wonderful. We used Dale's suggestions on most everything including tile selection. color of the pebble finish to making our fountains operate properly. He was most easy to work with, very trustworthy and honest on everything. Just a pleasure to do business with, without any hassles.We have another pool in out property, and have requested a quote to do some minor repairs on that pool. I highly recommend H and H pools for any work needed as everyone in the company has been perfect to work with. A wonderful company.

We had a hard time finding someone who was able and willing to do the whole job. This included ordering a new urn, taking out the old one and attaching the new one. Dale understood the problem and had a solution. He explained potential challenges. They did a great job attaching the new one, it looks great. They removed the broken pieces. We are very satisfied.

The timing on the work left the pool empty for several days. When we asked in the beginning, during the bid, how long it would take we were quoted the number of working days but did not understand that there would be several days in between the working days. This caused significant inconvenience due to boarding a dog. They did reimburse some money for the extra boarding but the experience was much different than I expected. During the job I was led to believe that they would get the pool light working at the end of the job. This never happened. The quality of the work was excellent. I have no complaints about the surface and tile job. They installed a new drain and overall I am very pleased with the work. After the job was complete, it was weeks before I heard from them with the final bill. I kept expecting them to come back and fix the light. Eventually, I received a paper bill from them that indicated it was overdue. As it turned out, they misspelled my email address and I never received their bill. Then they were short with me as though I intentionally withheld the payment, which I did not. This misunderstanding and being made to feel like it was my fault will cause me to look around next time and probably not use them again.

It was FANTASTIC!!! We are totally happy with the result! Dale W. was our primary contact and designed the water feature and cut, shaped, set the rock slabs himself. Unbelievable to watch it take shape. He and the tile/coping/plaster crews were obviously masters at their trade which is the key point. You can find plenty of people willing to work masonry but it is a trade that takes years to truly master. These guys have put in those years and it's obvious. The rock slabs had to weigh 250 lbs. a piece and yet they seemed to float around the pool edge like they were weightless. The finished product looks amazing. Our friends and family all loved it and I think I detected just a little bit of envy from the in-laws! Score! Seriously, if you want your pool to stand out, call H and H. Check out their website...they have been around forever and can handle huge commercial projects and did a fantastic job on our pool.

Very fast, great quality work very friendly

GREAT job. This work was done 10 years ago and everything still looks new. The heavy stone caused a crack in our driveway which was fixed immediately.

This is my second time using Hand H. The first time was to resurface and re-tile my pool last year. I called them again to replace part of the deck around my pool. Of course I called several other companies for estimates and Hand H provided the better price once again. I worked with Donnie this time and he was punctual and professional. He explained the process and went over with me the new design for my deck. The crew arrived on a Friday and got right to work. They demolished the old deck and formed the shape the new deck. They returned on Monday and began immediately with a fresh concrete pour which again they worked very fast and completed the job relatively quickly. Although, the job is l not complete because it needs to be stained, which takes two weeks while the concrete properly cures. That being said the deck still looks good and now I can envision my backyard completed and I have the space and design I wanted.

Communication from Dale was poor. Very hard to get the information needed for a comparative quote. Like pulling teeth. Dale claimed he never heard of a Senior Discount even though that's why he came up in our Angie's List search (10% senior discount). He refused to honor the discount. We went with his competitor.

Bill Johns managed a process that included draining the pool, coordinating with a repair company of ours and plastering. They did a wonderful job with this process. I am impressed with their professionalism and they did a beautiful job. I have recommended them to two friends.

Dale was our design and project manager. When problems arose with the light style change he worked hard to find a way to make it work. There were some delays towards project completion that seemed to be related to a bigger project coming their way.

Hand H removed a section of driveway that was breaking up and installed a new section. I was very pleased with Hand H's service and the end product. They were here very quickly and completed the work in 1 day ! This included removing the old concrete, cutting out some large roots that had pushed up the concrete, putting in rebar, framing and pouring the new concrete. Beyond the regular process they put in an extra thick section to support my motor home and dumped the old concrete along a creek bank to stop erosion. Because they didn't need to use a dump truck to haul away they old concrete they proactively reduced my price. Upon completion they ran yellow warning tape to keep anyone from driving/walking on the new concrete and picked up the area. I would use them again for sure and will recommend them to friends.

It went great. They had the entire job of repairing the pool done in 1 day and it looks great and it does not leak. They then followed up with replenishing the chemicals once the pool was refilled. They did say they would follow up again with retesting which they didn't do, so I had the water tested at the local pool store and it was very low in calcium hardness and needed several pounds added. I elected to contact H and H again and they came back out and tested the water and added a moderate amount of calcium hardness which turned out to be the perfect amount needed. They charged exactly what they had given me an estimate for. I also had asked about relaying and area of pavestone in the pool deck, which they first said they could do, but later declined to do it. They stated it is not a type of work they normally do.

The initial contact went very well. Dale came out as arranged and produced a very thorough bid/proposal. However, attempts to get a hold of him after that have met with extremely poor results. Trying to work through the options and pricing for some variations not quoted was slow, and he did not follow up with the local references he promised us. He has not responded to several calls from my wife, and we have given up on them. It's too bad, because they came highly recommended by my neighbor, but I guess they have enough business and aren't concerned about potential new customers. Try contacting them in the slow season for better results.

They submitted a competitive bid, but were non-responsive to follow up questions.

I received a very competitive bid from Bill Ford. Not the lowest but I felt that he gave me the best advise on how to do my project. He didnt try and run the price up with extras that werent necessary. I cannot say how pleased I am with the entire experience. I initially picked Hand H because I was impressed with the fact that they didnt use any subcontractors. They had in-house crews for all stages of the plastering process. Bill called almost daily to keep me informed as to the progress of the job. Workmanship is excellent. Cleaned up everyday. Thanks to Bill and all the guys at Hand H!!!

Dale provided a detailed estimate including photos. The work was completed as scheduled. We are very pleased with the end result.

Overall the job went pretty well. They did pretty much what they said they would do when they said they would do it. A couple of issues were that after the initial bid, we asked to get a quote on replacing both the pool and spa lights with LED lights. This request was made before any work started. In spite of a couple repeated requests, they never got replaced. There was also some miscommunication about when to add salt to the pool after the job was completed and who would do it so we ended up doing it at the time we understood that they said it needed to be done, only to find out that they would have done it. They did however give me the same amount of bags of salt that I purchased. (In their defense over all of the misunderstandings, the salesman we were dealing with was also dealing with a wedding for one of his children which likely caused some of the problems) When all was done, I have to say that the quality of the work was good, they were timely, they kept the mess to a minimum by cleaning the area thoroughly each time they completed a work day. Overall I am pleased with their performance and I would hire them again.

Dale Wallace and his crew did a great job. They made the repairs very quickly and they look great. Dale even came back on his own time and patched a few spots where the plaster was damaged. I would highly recommend them and would have them back in the future. Our pool looks fantastic!

I needed some tile work on my pool. A representative from Hand H came to my home and inspected the needed work. The work was scheduled for the following week but they were a no show. After several calls, annother representative came to look at the pool. He stated that it would take additional time and materials to repair the tile and would call me with a new estimate. He never called. I haven't found another firm to do this work.

H and H did an outstanding job and has been very responsive to all of our questions and concerns..