The initial communication was prompt, but subsequent communication was painfully slow. Most communication is via email and takes about a day for each message. After awarding the contract, it took ten days and a second request for Fossil Creek to commit to the contract. The masons initially laid the stone incorrectly, but it was eventually corrected. The sod and sprinkler repair work left a lot to be desired. I actually had to hire another company to finish the sprinkler repairs, and the grass will eventually grow in to fill the gaps. Overall I'm pleased with the look of the landscaping, and I've gotten several compliments from neighbors. Pricing was fair overall, but I'll find a different provider for any future landscaping work.
Description of Work: 75' stone landscape border walls with brick caps, updated perennial plants for color, fresh mulch and adjustments to irrigation.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$3,000
Belia T.
06/2014
5.0
greenhouses
+ -1 more
Last year, the new owner contacted us and wanted to make amends for what had happened to us. He graciously replaced the tree at no cost to us. I did not want to immediately write a new review because I wanted to give the tree a chance to see if it survived. A year later, we have a beautiful healthy tree. Since then we have purchased many plants and trees from them. I would like to give them an A+++ for going above and beyond to satisfy a customer.
Description of Work: Several years ago, I wrote about a problem I had with the prior owner's service. We had purchased a tree that died quickly and the owner at that time would not honor the replacement policy blaming it on other elements. We were not happy. We never shopped there again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Teresa B.
07/2013
5.0
greenhouses
+ -1 more
They did an excellent job! We marked the spot with a flag and when we came back from work, our tree was in place, watered with a moat around it and the entire area was neat and clean. Our tree, almost 9 months later is thriving and healthy. We were very happy with their services.
Description of Work: Planted a new tree in our front yard - a 30 gallon Monterrey Oak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Belia T.
07/2011
1.0
greenhouses
+ -1 more
After a storm destroyed a tree in our front yard, we went down to Fossil Creek Farms to look at their trees and selected one. They delivered it on time and we payed another landscaper to place it in because the price that Fossil Creek Farm quoted us was way too high. We supervised the planting of the tree the next day. After a few weeks, we noticed the tree was not doing well so we stopped by Fossil Creek Farms for some advice. One of the men working said he would stop by our house to see it. We never heard from him so we called. The man told us that he had "lost" our number and knew we would call back. He stopped by the house about two weeks after our initial drop in and told us that we needed to give the tree some iron. So we purchased the chelated iron necessary and applied it as the man told us to. The tree improved one day and then the leaves turned brown and wilted. We called again to ask about their tree policy. The man told us they would not honor the tree replacement because it was our fault the tree was not doing well. He said that the chemicals that were being applied to the grass were killing the tree. We contacted the company that puts the chemicals in the grass and they told us that the chemicals would not harm the trees at all. In fact, we have several trees and bushes that are in the same relative area and they are doing great. We called Fossil Creek again but they were adamant that they would not honor the replacement. Buyer beware!!
Description of Work: We purchased a large tree from them and they delivered it to our house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Greenhouses/Nurseries,
Landscaping,
Tree Service
FAQ
FOSSIL CREEK TREE FARM is currently rated 4 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 5:00 PM
FOSSIL CREEK TREE FARM accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, FOSSIL CREEK TREE FARM does not offer free project estimates.
No, FOSSIL CREEK TREE FARM does not offer eco-friendly accreditations.
No, FOSSIL CREEK TREE FARM does not offer a senior discount.
No, FOSSIL CREEK TREE FARM does not offer emergency services.
No, FOSSIL CREEK TREE FARM does not offer warranties.
FOSSIL CREEK TREE FARM offers the following services: We offer installation of flower beds, planting of landscape and trees, installation of water features, patios and pergolas.