Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Fire & Ice Heating

Heating and Air Conditioning, Air Duct Cleaning

About us

Additional phone numbers - (817) 297-4366. Additional DBA - Fire & Ice Heating & A/C. Family owned & operated.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Duct cleaning, radiant barrier, maintenance programs & insulation.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
0%
3
0%
2
7%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
2.9
professionalism
3.0
responsiveness
3.4
punctuality
4.3
Showing 1-14 of 14 reviews

FLOYD O.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
This occurred 5 years ago, and has been recorded on Angie's List. This is just an update on the reports I had filed in the past. The HVAC that they had come to do routine maintenance on, and said was failing after less than 7 years and no longer under warranty, is still working fine at 12 years of age, and was still under warranty, according to the company that I got a second opinion from, and said it was fine. Would not recommend them now!! They had actually performed very honest and professional work until this event, but I am not sure what had changed.
Description of Work: Pre summer routine maintenance, under maintenance agreement. The inspection was the only work done, in less than 10 minutes, without an attic visit and only to the compressor. The rest was a sales pitch.

Rating CategoryRating out of 5
professionalism
1.0


Megan D.
10/2015
1.0
heating & air conditioning/hvac
  + -1 more
I would give them F ratings across the board. They were unprofessional. They were dishonest. They had shoddy worksmanship. A few months before, I've used them for years. Years ago, they were great. Something had gone wrong with that company. They were dishonest and unresponsive. They had an absolute abysmal quality of service and performance. They misinstalled a new system creating a gas leak in my attic. Their whole performance created a situation where I could not submit a dealing this time.
Description of Work: I used Fire & Ice. It was a brand new system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,000

Diana W.
03/2015
1.0
heating & air conditioning/hvac
  + -1 more
WE have had a service contract since 2004. When David came to do the maintenance on Oct.23rd, after 10 minutes, he said the wiring had melted and the unit had to be replaced and could not be reparired. When we asked how that could happen, he said a power surge would have caused it. The technician, David Hart, said the electic company nor our home warranty would not cover the damages. He also said that the unit could catch on fire at any time and cause the house to burn. Not wanting the house to burn, we agreed to have the unit replaced. Our unit was only 6 years old and he also said it was out of warranty for this type of damage. He said if we had a surge protecter on the unit this would not have happened. The cost to replace the unit with a surge protector was $8200.00 Within an hour he had someone come and install a new unit. We called our homeowner's insurance and made a claim. After more than 20 calls to the insurance company and Fire and Ice we were told that the insurance claim was denied because Fire & Ice did not make the unit available for them to inspect. When I spoke with the owner,Tammy Reams, of Fire & Ice she said they had to recycle the unit within 30 days according to Environmental Code and the state of Texas. I had called their office a week after the installation and was told by Felix that they did not have the unit in their yard. The technician said the unit was a Rheem system and a much better unit than the Trane they removed . I call Fire & Ice to ask for the break down of the $8200.00. Felix, at F&I, said that Tammy Reams had turned over our contract to him and he would have to get back with us on the breakdown. When Felix called me back, he said the cost of the equipment was $7575.09 and the tax was $624.91 and that the unit qualified for the tax deduction as an Energy Saver. Just how much truth there was from Fire and Ice is questionable. Several years ago when they were doing a maintenance call they told me the outside unit need a new part. I called our home warranty company and after they inspected the unit they said there was nothing wrong with the unit. I then called the Trane company to inspect the unit, it was still under manufactures warranty, he said there was nothing wrong with unit. The two calls cost me $200.00 for service calls that were not needed. We still have several more years of maintenance that we have prepaid to Fire & Ice We are undecided what to do!
Description of Work: Replaced heating & air conditioning unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$8,200

Clark F.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
What stands out is their prompt service.
Description of Work: I have used Fire & Ice. They do air conditioning and heating. They installed a new unit for me and they clean my A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Jon H.
12/2013
1.0
heating & air conditioning/hvac
  + -1 more
I thought I should post this since I see others reporting a similar experience. Fire and Ice inspected our elderly neighbor's furnace. She called me to let me know that they told her she had carbon monoxide from one of her furnaces and that it would cost $2,900 if she replaced the faulty part or $6,000 to replace the entire unit. She was suspicious and wanted to see if I thought she was justified in her suspicion. Interestingly, her unit was just out of warranty this year. (10 year warranty) I saw other people complaining here on Angie's List that Fire and Ice tried to sell the equipment they didn't need. I recommended she use Frymire (highly recommended on Angie's List) to get a second opinion, which she did. They told her everything is fine. She called Fire and Ice to tell them what happened and mentioned that she'd learned of similar reports on Angie's List. She says they told her that the only accredited rating service is the BBB. I checked, and I see a similar report there and will recommend that she complain to them as well.
Description of Work: Furnace inspection

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$150

Response from Fire & Ice Heating
[member name removed] is not our customer. We have never been to her house.

CRAIG W.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
Since Fire and Ice took over, we've rarely seen the same technician twice. Our second to last visit (around January) was from a 20 year old kid who began his "work" by regaling us with stories about his dog dying recently and something about his truck breaking down. After ten minutes of looking at the attic unit he was certain that one of our two 7 year old units was going to suffer catastrophic breakdown within days, and recommended that we jump on a new, $6000 unit immediately. The next day we paid $79 for another company to assess the unit, and their opinion was that it's perfectly fine. The next routine service call was this week. Once again, a recommendation that we replace either the coil (for around $2000) or the compressor (for around $3000) or the whole thing. No specific diagnosis, only the recommendation that "Trane knows these parts aren't meant to last, which is why they only have a 5 year warranty, and now we go with a different manufacturer." We did pay $240 to have a capacitor replaced because it was "running low." And since then...the unit has not worked at all. Waiting now for Fire and Ice to return to fix whatever they broke during this process. This has been our experience with Fire and Ice overall -- paid for the maintenance contract, but every time they come to our house they try to sell us an entirely new system. When we won't buy a new system they find SOME part that's worn out and needs to be replaced for $200 to $300. We're on Angie's List now to look for a provider with higher ratings in our area.
Description of Work: Before this company became Fire and Ice we hired them to replace our 14 year old AC units with new Trane units, and purchased a three-year maintenance plan. Toward the end of that maintenance plan we renewed, right as the company changed to Fire and Ice. Now, with our units seven years old, we're near the end of another three-year maintenance plan.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$241

Response from Fire & Ice Heating
This is not one of our customers. We are in Fort Worth and we do not do AC work in Austin.

FLOYD O.
06/2013
2.0
heating & air conditioning/hvac
  + -1 more
Tech came to perform routine A/C maintenance. New tech to me and had another man with him who he did not introduce. Found out later the other man was in training. Tech spent maybe 5-10 minutes at outside unit and never did go in attic to check there. Told me my compressor was weak based on amp readings he got, all in 5-10 minutes. He told me he could put in a hard start kit (?) or replace the compressor, but that my safest bet would be to replace everything, inside and out, all for a mere $7,000.00. This would replace a Trane unit that was less than 7 years old ($5800.00) that this company (actually a company that Fire and Ice bought out) had installed in 2006. The replacement would be an Amana, which tech said was better, although I later found out that Consumer Reports does not generally agree with that impression. I decided to get a second opinion and arranged for a different company to come out the next day to verify the findings. This tech, from an older and highly regarded company in Ft. Worth, spent 30-40 minutes checking everything, inside and out. He checked and rechecked all the readings and at the end felt there was nothing wrong with the existing unit. Although it cost me $89.00 for this second opinion, it was well worth it. I have talked to the owner/manager of Fire and Ice and they have agreed to block that tech from coming to my house again. I suggested that they may also consider using someone else as a trainer. I was not offered to have another tech return under my maintenance contract to recheck the amp numbers and the unit. I will probably disregard the remaining 14 months on my maintenance contract. 07/28/2015 Unit that I was told by Fire and Ice two years ago was dying, now continues to work perfectly. I continue to use the AC company in Ft. Worth.
Description of Work: Annual A/C maintenance check on A/C. Have used this company for close to 10 years and have always been happy with service in the past, until now. In fact, gave them a glowing review here in 2011.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0


Cheryl B.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everyone on their team worked with me to get me the best products, best service, and best deal possible.
Description of Work: New A/C unit installed (exterior & interior)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,500

John F.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
David did a great job. Polite. Careful. Took time to explain and to correct an earlier diagnosis. I'll use him again.
Description of Work: PMA check for Heat. Removed inside/outside covers, checked voltages, cleanliness, operation, pressures, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joy W.
12/2011
1.0
heating & air conditioning/hvac
  + -1 more
Terrible. See above.
Description of Work: Fire & Ice came out on 12/2/11 to do preventive maintenance check on my heater. The heater was keeping the house nice & warm to my liking. The repairman noted: "Found heat check okay, but draft inducer mother is going out." He stated the part was under warranty but the labor was estimated at $250. On Monday, 12/5/11, the same man came out to replace the draft motor. He was here less than 1 hour and charged me $250 in labor. This was very disappointing and I expressed my feelings on that high cost and reluctantly gave him a check. About an hour after he left, the heater stopped working. He came out the next day and replaced the pressure switch. Again, about an hour after he left, the heater stopped working. He came out again to reset the switch manually, and again the heater stopped working. Now this was the coldest week in Texas this season and my child was getting sick. I had to take her to the doctor and the fact that our house was cold for 5 days did not help!!! On Friday, 12/9/11, another repairman came out. He stated that the first repairman was no longer with the company and he apologized for that man's inability to fix my problem. He reviewed the situation and then stated my unit was bad and he could get me a great deal and replace the entire furnance for $2800. And still my heater did not work that evening!!!!!! After Fire & Ice left (and my heat went off), I called the second repairman back to tell him I was no longer doing business with the company and stopped payment on the $250. They charged me $250 to BREAK my heater. On 12/14/11, the office from Fire & Ice called to check the status of replacing my furnance. Apparently the last repairman had not passed along my message. I told him the same message -- I am not doing business with you and not paying for you to break my heater. At this time, they stated that I would need to pay the $250; allow them to replace the new draft inducer with my old draft inducer; or they would file a charge with the District Attorney. Well the part they took away was under warranty so did not cost them anything. He stated that I still owed them for labor. So I owe them for labor of an employee who could not do his job and was fired and I had no heat for a week???? NO thank you. I am submitting this to BBB, Angie's List, FB, and everywhere else I can find to pass along the information that this is not a trusted company.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$250

Response from Fire & Ice Heating
We did replace the inducer motor for the customer and her heat was working when the tech left. She did not have the funds at the time to pay in full so she gave us a check to hold so she would have heat. Then after the job was done she did a stop payment on the check. We did come to an agreement and she did pay for half of the amount of the check that had a stop payment on it.

Mark M.
11/2011
1.0
heating & air conditioning/hvac
  + -1 more
They said one unit needed fan motor and part was $520. They claimed the other unit needed a new compressor and they quote $2080. The technician also said we should replace both units as he couldn't guarantee that these repairs would fix the units. He said our 8 year old units were "ancient." Another company repaired first unit about an hour later with a $180 fan motor and a $75 capacitor and they repaired the other unit I was told needed compressor for $75 capacitor at total cost of about $420. Fire and Ice didn't find that either unit needed a new capacitor even thought it was bulging out on the sides, their fan motor was less than half their cost elsewhere, and they quoted an unneeded compressor. They also claimed these units were too old and should be replaced even though they are only 8 years old. I will not be calling Fire and Ice again.
Description of Work: Invited them to quote repairs on our AC system. Cost for estimate was $69. They quoted $2600 in repairs and said they could not guarantee that would fix problem. Suggested replacing units. I elected to get second option.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$70

Response from Fire & Ice Heating
We are not sure who this customer is. We do not do service in Galveston Tx. We are in the Fort Worth Area.

FLOYD O.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Recent visit was simple check of A/C unit. No problems, and short visit. Lost A/C unit a few years ago in August. It was due, as was the heating. Had to pay 5,300 for complete replacement, but they had it in the very next day after my call, and working fine ever sicne.
Description of Work: This most recent visit was for annual A/C maintainence, and I have a service contract, thus the no cost. I have used this company for probably 7 years plus, after two name changes, and have never had a problem. They have always been responsive to my needs. The one major work done was relpacement of heating and A/C units, and the cost was tough, but the 10% discount for having the maintainence contract helped. I would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark G.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
They came across as very nice, open, honest and direct. They were very easy to work with.
Description of Work: Fire and Ice Heating & A/C serviced my AC and checked for any problems.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Brenda M.
04/2010
5.0
heating & air conditioning/hvac
  + -1 more
As one would expect the price was a bit of a shock initially, however they explained in detail what would be replaced and installed some extra safety features so there would be no more leaks in the attic. They were prompt, efficient and always on time. The owner came out and inspected the system. It works very well and the system size is more appropriate to my house (unlike the prior system which should have been larger). I was impressed enough to hire them for the twice yearly inspection of my system.
Description of Work: The original American Home Maintenance had been purchased by the current contractor. I requested a six month check up and they performed the service. I had been experiencing problems with my current system. They explained that my system had malfunctioned and did not work on one end of the house The other had leaked and caused some damage to my ceiling. The compressors were replaced with larger and more efficient systems with a longer warranty and much better ratings.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

    Contact information

    5701 Whitley Rd. , Fort Worth, TX 76148


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    Fire & Ice Heating is currently rated 2.9 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Fire & Ice Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Fire & Ice Heating does not offer free project estimates.
    No, Fire & Ice Heating does not offer eco-friendly accreditations.
    No, Fire & Ice Heating does not offer a senior discount.
    Yes, Fire & Ice Heating offers emergency services.
    Yes, Fire & Ice Heating offers warranties.
    Fire & Ice Heating offers the following services: Duct cleaning, radiant barrier, maintenance programs & insulation.

    Contact information

    5701 Whitley Rd. , Fort Worth, TX 76148


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM