I will order through Build.com next time. The showroom consultant was very helpful and professional with selecting and ordering the items we needed. She had great suggestions and obtained approval from management to expedite delivery at Ferguson's expense to meet our schedule. However, once the transaction was completed all customer service went to the wayside. The consultant was rarely available, failed to return calls and emails, and when her colleagues tried to contact me I had a hard time reaching them upon call back also. I scheduled granite templating for a full day after promised delivery (and two days after estimated delivery) to be sure I had the items at my home. Unfortunately, they did not arrive on time. Another associate at Ferguson's was very helpful in securing a courier to retrieve the items from two separate locations, and had them at my home within 3 hours of speaking with her. But too late...my granite install is now pushed out by a couple weeks. This is the first time I used Ferguson's. I have visited Ferguson's show rooms many times and assumed they were outside my budget. However, once I learned they offered items at the same price as Build.com, I went ahead and worked with them. I was pleasantly surprised at the combination of quality and affordability. However - Build.com is MUCH more reliable with delivery. I have no doubt my items would have been in my home on schedule and my project would be on track if I had ordered through Build.com vice Ferguson's. I will only use Ferguson's in the future if there is no other option available to obtain the items I need, and I will not use the same consultant.
Description of Work: We selected and ordered a cooktop, cast iron apron sink, garbage disposal and faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
$3,004
Gerardo D.
06/2013
5.0
home improvement stores
 + -1 more
They were professional and helpful. They render great customer service. They have more options and you get the best price.
Description of Work: I bought my lights and fixtures at Ferguson Bath, Kitchen & Lighting Gallery.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Sandeep B.
11/2012
5.0
home remodeling
 + -1 more
They rescheduled delivery at a moments notice when our remodel process was not ready for delivery. They sent experts to install and setup the appliances with flat fee structures, which were also lower that any of the other stores we compared with. They even replaced appliances with just one call when we found some scratches on our induction cooktop. Overall, it was a fantastic experience and we were impresses with their one point of contact concierge type service. I would highly recommend them.
Description of Work: We were looking for Bosch appliances and compared several vendors (Besybuy, Lowes etc) and to our surprise found Ferguson to be most aggressive in terms of pricing. Their showroom was just geared towards kitchen and Bath remodeling, so it was not a big box feel where we had to walk miles to see our options. They also had most of the models on display in a small gallery, so we could get a feel for what we were ordering. Cori from Ferguson also walked us through several manufacturer rebates that the other vendors could not include with their prices. The service was excellent and we were informed every step of the way as to where our merchandise was.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,300
Nancy B.
07/2012
5.0
home remodeling
 + -1 more
Ferguson's helped us choose all the plumbing fixtures we needed for our bathroom remodel. Our tile contractor did the installation.
Description of Work: We purchased all the plumbing supplies and fixtures from Ferguson Enterprises when we remodeled our bathroom. We spent several thousand dollars.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Lighting,
Appliance Repair
FAQ
Ferguson Bath, Kitchen & Lighting Gallery is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer free project estimates.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer eco-friendly accreditations.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer a senior discount.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer emergency services.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer warranties.
Ferguson Bath, Kitchen & Lighting Gallery offers the following services: Appliances, lighting, faucets, plumbing fixtures & vanities.