Express Master Plumbing

Express guys were so knowledgeable. I hired them from a second estimate because of their experience in an older brick home with the Plumbing in the slab. They knew the least destructive route to take up the concrete slab in order to repair the deteriorating P Trap. Handled the job quickly, neatly and professionally. Great group of people.

Jason takes care of everything I need. They are excellent.

unknown

See above

Although we had used this company in the past and the plumbers had done a great job each time, this time the plumber didn't complete the job. He was hired to clear a drain that had backed up at the kitchen. He tried to clean the drain from a vent on the roof, but did not clean from the outlet on the side of the house. After a while his boss told him to quit because he was late for another job, which I thought was very unprofessional because the drain was still clogged. When the plumber told his boss we were not happy with this, he said we could pay only the service call, not the full amount the drain cleaning would have cost if it had been done. I thought it was very unprofessional for a boss to tell his employee to leave the customer's house before the job was done. The plumber said we needed to reschedule to run a camera down the vent at a cost of $200, instead we hired another company that cleaned the drain from the side of the house.

James was way lower than other estimates, did the work in less time than estimated, and did more than was expected without charging extra. I had a ruptured pipe underneath my 87 year old house and decided it was time to have all of the pipes replaced. I found Express Plumbing on Angie's List, and had them and two other contractors give me a bid. James split the bid in to one bid to replace the hot water pipes and one to replace the cold water pipes. I decided to only replace the cold water at the time because that's where the rupture was. James replaced the cold water pipes, and realized that only a small part of the hot had not already been replaced so he replaced the rest of the hot water pipes for free. He also added a shut-off valve on the side of the house that can be shut-off by hand.

unknown

The plumber was polite, courteous and professional and very organized. He explained the job to us and did it in the amount of time he stated.

THEIR CUSTOMER SERVICE WAS EXCELLENT. THEY KEPT THE APPOINTMENT AND DID NOT GET UPSET WHEN I HAD TO CHANGE MY APPOINTMENT. THEY FIXED MY LEAK IN NO TIME AND WERE ON THEIR WAY.

CAME ON TIME. HE DID REPAIRS ON DIAPHRAGM, BUT IT BROKE AND SO HE CAME BACK AND FIXED IT FREE OF CHARGE. VERY COURTEOUS AND WORKED QUICKLY.