EasyTurf North Texas

Very bad experience, front to end. The installation was scheduled for 3 days and took more than 3 weeks. During the installation the crew would show up for a few hours randomly a few days during the week and then leave. Before the installation started I flagged the sprinklers with high hopes they would not get damaged. Wrong. Heads were broken and a few went missing during the leveling of the yard under the gravel (next to the drip line that was cut at a few places). After a week of unsuccessful attempts to fix the sprinkler system with electrical tape, leaking/broken pipes and controllers not functioning I was offered the choice to call a professional irrigation business to fix the damage. Once fixed, they continued with limited success to level the yard while I swept the front of my neighbors’ house since piles of gravel started to accumulate. Meanwhile the installation had taken 3 weeks and grass and weeds grew back before the crew placed the turf in my yard. Consequence, the turf started to lift during the last 2 months and grass and weeds are growing through. Not to mention the backyard gate not opening. Finally, Easy Turf considerably overcharged my credit card. Admitting the error I was told they would correct the mistake which they never did and communication completely died.

The Price was pretty high but it's supposed to be the best turf & LAST so hopefully it does! The amount of prep-work & clearing they had to do before installing the turf helped make it worth it. The Communication (or lack of actually) with the business side has been a big issue the entire process. Poor job on communicating with us on scheduling changes & we had to keep calling or texting for updates. For the amount we paid, we felt they should have been more proactive & professional with communication & not just reactive. The workers showed up for the job without any announcement 4-5 days before we were actually "scheduled." We were glad they finally came so we had to rearrange OUR schedule to accommodate them. The install team were professional, thorough & cleaned the area well before leaving and we were very happy with their work. The business side still has not finalized final payment from us so we continue to wait on them, nor have they called to check on our satisfaction with the turf installation. Despite all the problems, we are actually VERY pleased with the turf, it looks incredible & so real! Our neighbors, friends & family love it too. Most importantly, our two dogs are loving it!! It has totally changed the look of our yard and it is so easy to cleanup & maintain. Glad we did the turf, just not sure about working again with this particular company.

Installers were great but they forgot a few of the installation stakes. I have been calling EasyTurf for several weeks with no response. I was given a 15 year guarantee but that is useless when there is no response to my calls.