D & L APPLIANCE SERVICE

D & L arrived at the appointed time and their over the phone quote was what I was charged, after some discussion as they wanted more. When it did not work right after a few days, they came back and found a more probable cause and that quote was higher yet. I asked if I could procure the parts and if they would install at a more reasonable cost. Yes, and several days later they were back to install my parts (my internet price was $125 less than their "cost" for that part). It lasted a few weeks and then was out again. They found yet another issue and I ordered yet more parts. The parts arrived, they arrived (on time) and installed. BIG BANG and much smoke later and the yet another problem showed its face. I was now in for over $500 on a nine year old ($1,200 when new) unit. I said no thanks to their offer to come again if I got the parts again. My ice maker works but will not deliver ice or water to the door dispenser. I can live with that. I cannot live with really bad diagnostics from someone who has been in the business supposedly for decades. These guys were very friendly and sympathetic but missed the root cause of the problem with my unit. I did contact the manufactures but was told my unit would not be eligible for any support from them. This was at the suggestion of my repairmen. All-in-all, a really bad experience and very time consuming on my part while somewhat profitable for them.

MY COOKTOP AND OVEN MODELS ARE NOT CURRENT MODELS. I WAS SURPRISED THAT D & L WAS ABLE TO FIND THE REPLACEMENT PARTS THAT WE NEEDED TO REPAIR THE STOVETOP AND OVEN WITHOUT TOO MUCH OF AN EXPENSE. I TRULY HAD EXPECTED THAT BOTH WOULD NEED TO BE REPLACED. THE TECHNICIAN DISCOVERED THE PROBLEM QUICKLY, LOCATED THE PARTS AND HAD US UP AND RUNNING IN NO TIME.