Cross Electric

BE AWARE of Cross Electric pricing. I give Cross Electric a star because they did come out the same day I called. I had a breaker box out by the pool that has 3 breakers inside and it started smoking. When I showed Brandon our issue he showed me his binder with 6 levels of pricing and he told me my job was a level one which was $304. My misunderstanding was that I thought that was where the job would start from. I did OK the $304. After 10 minutes Brandon came to the door to tell me the job would be $3,445.00 unless to join the Cross Club Membership ($9.95 a month for a minimum of 12 months) for that I would get 15% off the job, my light bulbs and smoke detector batteries changed. I didn't ask if that included light bulbs and batteries. Here are the charges I was quoted: Permit City of FT Worth. $304. 60- AMP subpanel Surface $1,283.00 DP Arc-Fault Breaker $804.00 SP GFCI standard breaker $304.00 Ground rod & wire $532.00 Gas Hot/cold bond $218.00 TOTAL $3,445.00 When I said I wanted to think about it I was charged a $69.00 dispatch fee, which I thought was fair for coming to the house. After I paid the $69 Brandon came back to the door to collect $304 that he said was a diagnostic fee. He said if I approved the work that day he would decrease the job $304 (diagnostic fee). I felt I need a 2nd opinion, so I paid $373. to have Brandon tell me I have a bad breaker box on our pool equipment. I did ask for the diagnostic report and pictures he took since I paid $304. for it, but I still haven't received that.

Our family unfortunately did not have a good experience with this company. Their electrician came out to our home to look over the problem only to leave to “go buy supplies” and never return. After several hours we finally got ahold of someone only to be told that they couldn’t perform the task we had asked of them. While we would have been completely understanding of that, the outright lie by the electrician and lack of communication was unacceptable. I would not trust a company this unprofessional.

Our lights in the swimming pool were out and we needed help. We called Cross Electric and they were very responsive and professional. We've had difficulties with electricians in the past, but Cross Electric fixed the problem the first time. I would recommend this company!

Part of my electricity was not working in my house and they came out and fixed it. They put in a new circuit breaker and they rewired an outlet in my garage. Everything was working fine for about a week and then my issues started up again. They were going to come back out and charge me $185.00 hr. I ended up calling another service company who had been out to my house a couple weeks ago and they reset my circuit breaker, which took all of about 2 seconds and did not charge me.

Everything went great! Cross Electric had been referred to us by some friends. We called and received an approximate estimate over the phone for the work. Once they arrived at our house and could see the fixtures being replaced, they would be able to confirm the final estimate. We scheduled a date for the work and Brandon, the owner, arrived on time. Brandon was very personable and professional. After reviewing the requirements, he discussed with us the work that would be done for each fixture and gave us a final cost based on his review. We agreed and he went straight to work. The results were very professional - exactly what we were looking for. Brandon's attention to detail was greatly appreciated, and he made sure to clean up any mess as he finished each room. We have been very happy with the work, and would recommend Cross Electric to anybody else needing electrical work performed.