Critter Control

On February 15, 2022, we purchased a "whole home" warranty from Critter Control. They came out, inspected the entire home, and recommended the "whole home" warranty as the best solution because it comes with a 10-year warranty against future animal entry. On May 22, 2023, we sent in a photo showing where an animal had torn open the siding to get under the house. We asked them to send out a crew to fix it. Crews were sent out on May 30, June 15, and August 10. Before each of these visits, I called the office to personally verify what the crew was planning to do and that they had the information and time they would need to complete the work (we had consistently had past experiences where the crews came out unprepared). Each time, I was assured that they had what they needed. Each time, the crew showed up and was unable to solve the problem because they said that the notes on the job were inadequate and they were unprepared. On July 13 at 2:30 pm, I spoke with the manager to clear up confusion about whether fixing the issue should involve replacing the damaged siding or simply screwing a piece of sheet metal over the hole. The manager and I agreed that, according to the contract, the damage was covered by warranty and that it should be replaced with the correct material. After repeated follow-ups to get the service scheduled, the manager emailed on Sep. 8 claiming that, because the wood was old, it had been easier for the animal to gain entry, and therefore it was not covered. This is despite the fact that Critter Control inspected the home in detail and recommended the "Whole Home" service specifically because future animal entry was likely on an old home and the "Whole Home" service would cover it by warranty. They are now simultaneously asserting that 1) With old wood, they are not obligated to warrant against animal entry, and 2) covering the hole with sheet metal fulfills their obligation under the warranty to protect against animal entry.

Very good.

Work was done; however, they did not paint the screening. In addition, my mother had several questions, but her salesman would not return any calls. We made 5+ calls to various people in the office just to obtain an invoice for the work performed. Still have not received a call back from anyone. We questioned the line item of $300 for 2 rat traps as being unreasonable and overpriced, and the office manager told us "that is the cost for our employees and travel time." She would not give her any break on the cost. I do not recommend them to anyone. I firmly believe that they took advantage of an elder person.