CinMarie's Hardwood Flooring

CinMaries came highly recommended by a few of our neighbors that had hardwood floor work completed. Unfortunately, we had the opposite experience. First off, the company has a major communication issue because we made it evident at the beginning that we were redoing the floor to seal the cracks between the boards to which they recommended a screen and coat with 1 coat of poly. We had the service done right before leaving on vacation so there were no issues with dry and cure times of the poly. We were gone for nearly 3 weeks before returning and maintained all proper A/C temperatures as if we had never left. When we returned it was immediately evident that the floor was done quite poorly. Here is a list of issues and most are pictured as well. There was poly on the white baseboards Chips all throughout the hardwood floors Brush bristles in the poly Other particles in the poly Missing poly in multiple places Poly bubbles throughout the floor that had to be scraped off but then left the spot missing poly Also, only part of a step had poly while the rest of the stop was never even completed and has the original poly on it. After finding all of these issues, I called the company and Cindi was extremely defensive saying that they did the floor correctly and that we never asked to have the cracks sealed. I attempted to take the high road and asked for them to come back out and give us ANOTHER quote to redo the floors the way we asked in the first place. When I got home, I found more evidence of sloppy labor and quality to which I texted her asking about all the issues that I was finding. Again Cindi got defensive and argumentative saying that she didn't know what I expected her to do about it and that the company has been doing this for a long time with no issues as if that means that they cant be at fault. Cindi refused to look at the issues, repair the issues, or refund any portion of the payments for them to redo our floor worse than it was, to begin with. If you are expecting quality work, look elsewhere.

I called and left a message and someone returned my call the next day. I wanted someone to come out on the weekend. She said she'd check the schedule and that she'd call me in the afternoon to set the time. She didn't call me back that day, so the next day I called again and left a message. I heard from her a few days later and she said she couldn't make it on the weekend and would have to push it out. In my opinion, if a company isn't responsive before you give them money, they won't be after you give them money.