BRANSOM FLOOR SERVICE INC

This is my second review and third time we have contracted Bransom Floor. Anyone with wood floors knows how important it is to have a knowledgeable contractor working on a repair or patch. The job requires experience and care. Bransom Floor performed the patch with their usual expertise. We can't say enough good things about the office staff at Bransom Floor. They went out of their way to accommodate our schedule and followed thru with every detail. In this day of less than stellar customer service, this staff is a shining star and will keep you informed on each step and will answer each question completely. Highly Recommend.

Bransom flooring is probably the most professional and competent contractor I have ever hired. Over the years I have had the need for contractors of all types. Carpenters, roofers, HVAC, ect. There is not one that I wound up as happy with as I did with Bransom Flooring. Sonny & Bo are both great to work with and both know the wood flooring trade just as professionals should. Our install was done in 2 stages and both times the work was done exactly as contracted and exactly when promised. When specific, minor issues arose, (How is that going to be installed? Can you take care of this for us?) Each time Bo would go out of his way to handle it. I can think of no better example of their service than to tell you of what I observed on the day they were finished with the downstairs install. I came home that afternoon and found them cleaning up. 2 men were in the house wiping down the floor and baseboards while a third guy was on the front lawn, where they had set their saw up, VACUUMING MY FRONT LAWN! The type of contractors I have hired in the past would have simply kicked the pile of sawdust around and explained to me "No big deal, wood is biodegradable." You will notice I gave them a B on price. This is simply to let you know they are not the cheapest. I'm not sure that is fair because I don't really think you can hire another contractor of this caliber at this price.

Very professional and great job.

They did an excellent job. They were very professional, on time, and communicated well when responding to any questions I had. I would use them again in a heartbeat.

They are very good. They do what they say they will do, and I am very pleased.

We bought the house and had the work done before we moved in. From the start of the transaction which was a visit to their Ft. Worth showroom to completion, the project went better than expected. They were on-time, on-budget, and their work was beautiful. The fit and finish of the flooring and trim was excellent. Great company.

TERRIBLE!!!! SIMPLE ONE DAY JOB TURNED INTO A ONE WEEK JOB DUE TO LACK OF PROFESSIONALISM AND SIMPLE INABILITY TO ORDER ADEQUATE MATERIALS THEY WERE UNPROFESSIONAL AND UNAPOLOGETIC DO NOT USE!!!! SIMPLY A NIGHTMARE

The price was reasonable. They did a great work for the money.

Bransom and their team is impressive. As I've written elsewhere in my reviews, I started a renovation of a 100 year old house in Ft. Worth Ryan Place in June. Early in the renovation efforts we discovered that the house had been butchered by a house flipper about 5 years ago who clearly used incompetent workmen for most all work. As a part of the "flip" the front porch was closed in, hardwood floors applied on top of the old concrete surface and other work done in the house. I'll stick to the floors. Early on, we noticed that the floor transitions from sun room to entrance hall to living room had 1-2 inch high transitions going from room to room. Each was a tripping hazard and indicative of people who didn't know what they were doing ... or ... were trying to do something fast and cheap. We also noticed that the hardwood flooring in the entry was pulling away from the concrete substrate. Demo of this floor revealed that it was laid on scraps of wood or glued directly to the old concrete surface. There was no workmanship involved. Bransom's team pulled up the balance of the entrance hall and laid a new floor on screeds which were cut at double compound angles to get the floor to line up with the living room floor (perfectly) despite the sloping concrete base. Then they hand crafted a transition piece to the sunroom floor (which we left intact) that eliminated all risk of tripping. Workmanship was superb and the installation team knew both finish carpentry and floor laying. The foreman was a true craftsman. The refinish crew spent 2 full days sanding and stripping the old finish in the entire house and re-staining with a custom color mix. Despite the amount of sanding and scraping, the house remained very clean. A second crew came in and applied 3 layers of satin finish over the next 3 days. The outcome is magnificent and worth every dollar spent. Highly recommended for any floor upgrade project. I expected a great refinishing effort. I got a great rebuilding effort as well. Will use again and recommend to anyone.

Their price may have not been the cheapest but the finished product seemed superior to everybody else. They seem to really know what they are doing and they did what they said. It looked like they said it was going to look. Their crews were very conscientious about following up and keeping the house clean and doing a good job. We liked at other people's products and we would recommend them for oak floors. They were all in the same ballpark regarding price; they were all within $300 of each other. They were very responsive. We would use them again.

3rd time to use this company. I didn't get any other estimates.Fantastic work and very professional workmen.

The trouble began when Bransom arbitrarily changed from Bona/Traffic product to Duraseal/Xterra, a cheaper product that is more readily available in Fort Worth. (Bona/Traffic would have required driving to Dallas to fetch.) Further, they made a HUGE mistake and put down semi-gloss over the original three coats of Bona/Traffic satin! They said "OOPS!", they didn't double check the label on the bottle! They said, no problem, we’ll come back with another light sand and hit it with a coat of Duraseal/Xterra satin. (FIVE COATS NOW!) Since then, it’s all been pretty much down hill. They REFUSE to fix their error, which, to do correctly means sanding down to the original (brand new) wood and starting over. While this would be a very unpleasant experience for us, we now have a very shiny floor that looks like laminate. Further, the Duraseal/Xterra has yellowed very quickly within one month of application, whereas the Bona/Traffic had not, after two months. We have patiently left phone calls, sent e-mails, and corresponded, to no avail. They are completely not interested in our attempts to amicably work things out. It totally baffles me how Bransom has gotten high marks, because they rate, in my opinion, the absolute worst in customer service, customer satisfaction, lowest integrity, and flat-out dishonest work ethics. The following describes in detail what our experience has been with Bransom Floor Service: Since their mistake, the head of operations (Charlie Bransom) has screamed at me for calling around to different flooring companies desperately trying to get more information so that I could participate intelligently in the solution for this debacle THEY caused. (His repeated words "You went behind my back!") He has insulted me by telling me that any decorator would tell me that five coats is now a much, much better floor even though it now looks like the laminate that we had replaced. Charlie has been completely uncooperative, dismissive, patronizing, rude, and absolutely unwilling to step up to the now necessary way to fix their mistake. I have had this same man scream at me that I was calling him a liar when I repeatedly asked questions in an attempt to clarify contradictions. The following are the results of my independent research: First: Charlie and his people claimed that a coat of "satin" will adequately cover their erroneous coat of "semi-gloss." Not on a hand-scraped floor. The semi-gloss shine comes through. Second: Bransom insisted that there is absolutely NO difference between Bona/Traffic and Duraseal/Xterra. He insists identical hardness, transparency, sheen, and UV protection. So, I called Bona Traffic's US headquarters and talked to the technical department to confirm what my gut tells me: NO WAY! In fact, within Bona's own line-up of commercial-grade water-based products (there are at least four), NONE of them have identical sheen values in satin or hardness. Each product is measured by a gloss level - a numeric value that is universal across ALL flooring products, regardless of manufacturer. "Satin" within all of the Bona products means different things. And when compared to Duraseal/Xterra, there is also an obvious difference. (Which is why the final two coats of Duraseal/Xterra were so much more shiny than what we originally had with the Bona/Traffic Satin, never mind that they put semi-gloss over the original satin, and then hit it again with another coat of satin.) Third: Bransom contends that more coats does not affect sheen. In fact, the more coats you put on, the shinier it gets, even if the same manufacturer had been used and all five coats had been satin. Fourth: Bransom claimed the more coats, the better the floor. Not so. The more coats, the less depth is visible in the wood grain. You end up with plastic. Further, you end up at a point of diminishing returns. More coats = more plastic. (We're two people who walk barefoot in the house, no dogs, no children.) The beauty of the wood was very much why we went with hardwood in the first place, for which we willingly paid a hefty price. Not plastic. Fifth: Bransom first claimed that the floor is not discoloring in front of the south-facing glass patio door after one-month from application, although it clearly has. Then, after two months, they claimed that they should not be held accountable for the (Duraseal/Xterra) discoloration within such a short time, even though we chose the original Bona/Traffic commercial-grade, water-based product specifically because of its UV properties and never agreed to using Duraseal/Xterra. This info was gleaned after extensive time on the phone with Bona US headquarters, the Bona regional rep in Austin, and finally a VERY long conversation with a certified NWFA Wood Inspector, who was extremely helpful and educational. Since Bransom refuses to "do the right thing," (although they did a lot of chest-beating about their commitment to customer-satisfaction - NOT!), we have painfully decided to have the floor re-finished down to the wood by another highly recommended contractor at our great cost plus the cost of moving appliances, and aftermath cleaning. We will lose one-third the value of our brand-new floor, because taking the floor surface back down to the wood, through five unnecessary coats of finish, reduces the life and thickness of our floor, in order to regain the color and sheen that we had originally wanted and paid for. 　 ___________________________________________________________________________________________ Now that the contractor has responded, I must add that he never admits to making any mistakes, which he clearly did when they put down a different product and the WRONG SHEEN. That's precisely where this whole thing went south AND where Bransom/Charlie went instantly into denial mode. That would have been the time when he should have (A) admit the mistake and (B) fix the mistake properly. By fixing properly, adding more coats repeatedly was NOT the correct solution. Further, after we hired a different contractor, at our expense, to do the right thing, they said that they were frequently called in to fix Bransom's mistakes!!!!! This is very much worth noting, if you are considering having your hardwood floors put in.

The entire process went very smoothly. One funny thing: because of the layout of the rooms in our little house, we could not get into the kitchen without going through the dining room. Because we were not supposed to walk on the floor once it was prepped, we decided to stay in a motel for the two nights. We didn't mind -- it was like a mini-vacation!

They were very professional and showed up on time. It took them a little longer than the others to give me a written estimate. It was for $18,000. I did not use them and decided to get some more estimates. My overall interaction with them was fine. I was pleased except for the fact that their estimate was a bit high.

I emailed Mr. Bransom asking for an esitmate of what it would cost to repair the wood floor properly and never heard back from him.

The new wood floor they put down looks beautiful. They matched my existing wood floors which is in the style used back 50 years ago with the 2 inch width. They made the existing wood floor look brand new. I was traveling alot during the time they did the work. I turned my keys over to them and they were totally trustworthy and professional in their work. Later when I decided to do the upstairs but didn't have the money to resand down to the bare wood and stain, I was very happy that they were able to offer me affordable alternatives. My floors are beautiful and I get comments on them from visitors. I did get another quote and Bransom was slightly higher than the other bidder. But I had used them once in another house about 15 years ago and been impressed with the job, so I decided to go with them. I wouldn't even bother to call anyone else next time. You get what you pay for and they did an excellent job and were very nice to work with.

Really well. They got the work started quickly and finished earlier than expected. They took the time to explain the process to me, show me the colours and make sure I would be happy with the finished look.

On time and explained what to expect. They used a dust less sanding system which minimized dust. Stair treads were a different wood and had the opportunity to pick coloring to give best effect.

I did not like their prices and chose not to use them.

They are professional and they are very efficient. They had a little hitch with the flooring that was there before they started the work but they were able to solve all of the problems that came up.

They were awesome. They always showed up on time and they did an excellent job. They were very professional.

Bransom helped to find a flooring similar to what we had put down ten years ago. They started the job on time and completed the job a day earlier than they first estimated. Workers were professional and did an excellent job. It was a big job and they did their best to inconvenience us as little as possible.

They did everything just perfectly. My hardwood floors are beautiful. There was a hole in the floor of the dining room where an old heater had been. They had to add new wood there and make it match the old wood. They did a great job. They also put down shoe molding between the floor and the regular molding. The only complaint I have was that they emptied one of their dust containers in my yard and killed a 10 inch diameter section of grass. It was so minor.

THEY DID WHAT THEY SAID THEY WOULD DO, FOR THE PRICE THEY SAID THEY WOULD DO IT FOR, AND IN THE TIME WITHIN WHICH THEY SAID THEY WOULD DO IT. THIS IS THE SECOND TIME I HAVE USED THEM AND HAD THE SAME EXPERIENCE THE FIRST TIME.

A REPRESENTATIVE FROM THE COMPANY BROUGHT MANY SAMPLES TO OUR HOME SO THAT WE COULD CHOSE A COLOR THAT WOULD LOOK BEST WITH THE CABINETS. THE WORKERS WERE VERY PLEASANT AND PROFESSIONAL. THE FLOOR LOOKS GREAT AND THE JOB WAS FINISHED IN THE AMOUNT OF TIME PROMISED IN THE ESTIMATE. I ESPECIALLY LIKE THE SMOOTH TRANSITIONS BETWEEN THE WOOD FLOOR AND THE CARPETED ROOMS THAT JOIN THE KITCHEN.