Baker Brothers Plumbing, Air & Electric

They send the information of the person coming. They call to make sure everything is done properly. I have used Baker brother for the longest time. They are very prompt. It is always great working with them.

A slow-moving leak developed at the pex tee fitting on the hot water outlet line. The hot water outlet line from the water heater to the fitting was copper, and the fitting to the rest of the house was PVC. The seal between the PVC and plastic was cracked. This was bound to happen given the age of the fitting (about 15 years), and the fact a polar vortex hit two months prior. I was tempted to fix it myself, but my fifteen-year-old Bradford White 40,000 BTU 50 Gallon water hear (Model No. MI5036FBN) was also on its last legs (heater struggled to keep water hot, hot water ran out quickly, water was cloudy), and the cold-water inlet valve was rusted shut. It was time to call in the pros, and I am glad that I did! I made a call at 7:00a in the morning on the 23rd. The dispatcher could not promise nor guarantee a time, other than the technician would come after 11:00a. However, dispatcher told me that the technician would text me about 30 minutes before arrival. Baker Brother’s delivered. Julio Lara-Guerra the technician (along with another gentleman, cannot remember his name) arrived at 11:00a on the dot. Also, I received a text message 30 minutes before from the company. It included Julio’s picture and brief bio. Julio was awesome. He replaced the old water heater, ), which was located on the second floor, with a RHEEM PRO+G50-40N RH62 40,000 BTU 50 Gallon water heater (which comes with a 12 year warranty). Not only that, Julio replumbed the cold-water inlet, and hot water outlet, complete with new valves and steel connectors, as well as replumbing the gas line, and replacing the drip pan. The old water heater was hauled away. All of this was done in about 90 minutes. I ended up paying $1,847 including tax.

They did a great job, were really nice, and everything went really well. I would definitely hire them again.

We posted our request on Angie's list to get 4 outlets looked at because they are no longer work. Baker Brothers contacted us saying they saw the post from Angie's list and they would charge 39 dollars to come to take a look. They came to the house flipped the breaker a couple of times and then said it would be 500 dollars for a diagnostic. They could have done this over the phone without having to donate 40 dollars for absolutely nothing. Posted a new request on thumbtack we already had someone come out and resolve the issue. While he also did charge us a service fee to come and see the issue. He actually found the issue and resolved it without having to charge a diagnostic fee. In this specific case it felt like Baker Brothers used predatory tactics and that was 40 stolen.