Arthur Hagar A/C & Heating

As the second owner of a recent construction home, when one of my heat pumps went into fault mode, I called Arthur Hagar as their contact information was prominently displayed on the unit (they installed it). The person taking my call assured me the system was operating normally (it wasn't) and there was nothing to be concerned about. Obviously they were not interested in performing any warranty service. Called a local shop, they arrived when they said they would and a quick inspection determined the system to be indeed in failure mode and troubleshot to determine it had a bad sensor. It's obvious that these people don't care that I won't be using them in the future, and the only thing I can do is try to keep you from having the same response.

I called Arthur Hager in August of 2021 about a noise coming from the attic. The technician came out and claimed that my filter needed to be changed. I change my filters every three months but this is what he told my wife. I called them later that year in November because my house was not heating and technician came out and told me it was my blower motor and the warranty went out in October and it would be 1,100.00 dollars to fix it and now it is June 29th 2022 and the fan motor just went out on the AC unit and the house built in 2016. If you getting a house built please do not use this AC company.

Had an issue with my less than three year old system freezing up. Since Arthur Hagar was the installer, i called them to repair my unit. The technician(David) came out to troubleshoot the issue. I was at work so my wife was there to meet him. I told the tech that it was iced up which usually means its low on Freon from a leak. The tech spent a few minutes looking outside but found no leak. He stated the capacitor was bad and charged me to replace and put in a pound of Freon. First, i'm not sure how a unit can ice over with a bad capacitor. Second, he told me wife if it happened again, he would come right over and fix it. Well, 2 weeks later it stopped cooling just as before. I called Arthur Hagar again on Thursday only to be told let couldn't get to me for 5 days. Even though my wife was talked into signing a service agreement two weeks prior. This caused me to call another contractor in who came the same day to repair my system. The other contractor found the leak within 10 minutes and got my system running. I called Arthur Hagar to speak with them about this. I have left multiple messages for Brett the manager but cannot get a return phone call. Please consider this before using this company.

Great! This company is very professional and they are very competent.

Install itself was almost flawless. They were quick and clean. They couldn't get my Nest Thermostat to work, it looks like there was an issue with the base. Wondering if the base was the issue the whole time. :-( Since they offered a new thermostat with install, it wasn't a total loss. They did send someone out to try and fix the Nest but the person spent a minimal amount of effort and bad-mouthed the product the whole time. I don't know why they are listed as a Nest Pro contractor if they are so disappointed with it. Also, there were a few minor promises not kept. 1) "I see hail strikes on your other unit. I have someone I've worked with who has gotten those covered under insurance claims, along with the roof. Do you mind if I pass your name along?" - never got a call back 2) "Sure I can email you those serial numbers for the warranty." no email after about a month now 3) "I'll be back today with the financing paperwork." He showed up a week later after I called and reminded the receptionist. Nothing that directly impacted their work, but I do see a pattern.

They're the only heating and ac company I will call. They treat you well, they are punctual and prompt.

It was excellent. The gentleman who did the work was friendly and very competent. We will definitely use this very professional company again.

Great. The tech checked our air conditioner and although it is older it is not in need of replacement, especially with a builder grade air conditioner. They also gave advice as to air duct cleaning and we have scheduled a time for them to come and check what is needed to our entire system instead of just air duct cleaning.

This company installed the A/C unit on our roof but now refuses to service the unit even though they serviced the unit as recently as April 2016. The reason they claim is that they did not have a big enough ladder even though the same company was on the roof as recently as April 2016. I believe the service tech they sent just did not want to acquire a bigger ladder or did not feel comfortable making the climb to the roof so he refused to do the service. He took three steps on the ladder and said I am not doing this and was going to call it in. Not exactly good customer service especially when you install the product but are now not willing to service it. I could have rated this company lower as it relates to the lack of service levels on this issue but I will say that most of my previous dealings with the company have been good until now. They have left me in an extreme bind during this heat wave to try to find another company willing to service our unit. .Very disappointing. .

The technician was friendly and thorough. His explanation of what needed to be repaired/replaced was easy to understand. I would recommend Arthur Hagar to anyone needing their HVAC system inspected.

So he came out to do the service on the unit, he basically told me that I would need to purchase a whole new unit or a heating pump. So then he made a call to his co-worker and found out the price was $7,000 and he kept pushing that he could get that financed. He put the Freon in the system. It was not very helpful and he did not give other options. He would talk over me and would not let me finish very aggressive.

Arthur Hagar A/C and Heating came out to inspect and repair some work from another Service provider. We found him to be an excellent service provider he was here for over hour and put in refrigerant, checked the unit thoroughly and did a fantastic job. He didn't ask for a fee but was coming back next week to check on the unit. I really appreciated his honesty and personalized approach. He made me confident in his service and his attitude toward the customer.

I scheduled a service call desiring to us the Aggie List discount. I was contacted and asked if they could come our early - I said sure! The AC was frozen, so they couldn't do anything and needed to come back. The serviceman told my renter that the home office would contact me to reschedule. No one called or emailed me and they automatically rescheduled the 2nd service call for the following Monday. I called them and told them that Monday wouldn't work, so the fit me for that Friday. Ok, so far so good. During the second service call, they didn't do anything. No cleaning. Nada. I got hit with a that included a $10 reduction. I fully admit that I accidentally emailed them the wrong coupon (as they requested) but I had discussed in length the coupon I was requesting during the 1st call. When I called to ask for a correction, the service person was rude, has "tone", and interrupted me. When I pushed back, she asked if I wanted to talk to the manger. I said, yes. The manger was out. They have so far refused to provide the correct discount. Overall, bad customer service. I guess the customer isn't always right. And to e clear both coupons are available on Angie's List! .

Our experience was very good. They were very helpful and professional. They did a good job. They had the whole thing done in one day. We were very happy overall. When they came to do a quote and everything for us, they noticed some problems with our air ducts like the way the air vents were facing in certain room and stuff and fixed those for us. Those were really helpful. In fact, they even added an air vent in one room that we were having trouble with because the air vent was not even in the right place in the room. They fixed that for us and it is so much better. I would definitely use him again in the future. In fact, I have referred him to other people. He did my mother-in-law’s system.

Went well, Technician was pleasant.

We purchased a new XL18i in June of 2014, the day after we contacted the sales rep with 60% humidity and was told that they may need to bypass one of the stages on compressor that we just paid 10100.00 for. I was told to call the office on Monday and report the problem, which I did, and they sent someone out on Friday to adjust the system. That did not work, so I called again, they came out again. Still didn't correct the problem. I contacted Trane and they said to have a rep come out, it had to be requested through the dealer. We finally did request a rep and was told it could take up to three weeks to get a response. I looked on the web and found a Trane Rep/ Ingersol and contacted him via email with our problem and he made some calls. The Trane Rep came out as soon as he got back from vacation. This was after we paid three other service companies to come out and give thier opinion to what the problem may be. We were told the system was too large. The air flow next to our fence could be an issue and possibly our thermostat. They make a thermostat that has humidity control, but we were no given that one.. This went on all summer and our humidity ranged from 55-61% most days. We finally disputed our install with Wells Fargo and am now in the process to get this issue resolved. i do not have room to write all the emails, the lack of response, asking for service order copies and not recieving them. Asking to have the Trane rep to be notified to the ongoing problem and being told they would forward our email, and then it not happen. This company has shown us that integrity is not part of their work ethic. Blaming the time of year for bad service is not acceptable when someone has just spent over 10 thousand dollars with you. Making your customer wait weeks to even address the problem and then not fixing the problem is unacceptable. Do not use this company.

My house has central AC and Heat and even though the switch had been turned to OFF the heater in the house mysteriously turned on and was blowing hard and VERY hot...90 degrees !!! I tried turning it off from the breaker box but the fan kept blowing hot air. What was so strange is that when I messed around with the thermostat and turned the AC on it came on in addition to the heat...Very strange! I called the company and explained the situation and they were able to send someone out within a few hours. Ricky was very professional and courteous and took a look up in the attic. He explained to me that the control on the fan heat relay is faulty and was able to finally shut the heat off but told me that the blower would remain on until they could order a new part for it and that they would call me back with a price and date that they would be able to return to replace the fan control for the blower. I will write another review once the work is complete.

The diagnostic work was correct. I was satisfied for the work and paid as contracted.

From Start to finish all was handled very professionally and without incident. I Called Arthur Hagar and I was Promptly Connected to one of their Consultants Ken Carpenter who made an appointment to visit my House and give me an estimate on the Job. Ken was both very Personable and Professional and Suggested that since I already had a Trane Heat Pump Unit Outside that it would be Best to Match the System with a Trane Air Handler, and a date was set up for Install. The Installers Juan Esparza & Team Arrived Promptly on time and they efficiently removed & Installed the units in a very professional and courteous manner. They completed the Job in about 4 Hrs. They cleaned and checked that everything worked well before Leaving. Arthur Hagar is a Company you can trust to give what is Expected....Honest, Fair & Efficient

My experience was okay. They responded well to get something scheduled. I had an issue about their follow up. I needed some new special filters for my system and UV bulbs. I had made an attempt to call them a few times so I could use them again and I never heard back.

I have interfaced with Arthur Hagar for 17 years since building my house. Many times I went elsewhere seeking better pricing or faster service. Each time I was sorry I did. Arthur Hagar is consistently good, especially since we have a long term relationship. The only challenge on this major job was trying to interface the sales and service divisions. These are separate within the company and are not always unified on their recommendations. But once we worked out the kinks everything went very smoothly. We nursed along two old units for a few years before finally replacing both with higher efficiency units. Hopefully we are set for a long time!

Their service was great. They were high so they're expensive.

Our air conditioning had gone out after a brown out. He came out and did a thorough check to see if the compressor had gone out. He found that the system was just fine, and explained what had happened during the brown out. They were very nice and prompt. The technician was very professional while in my home.

He arrived on time, was personable,and spent time educating us by answering questions.

A/C technician came and check condenser pressure line ,indicating Freon was empty , then proceeded to charge line with 6 lbs of Freon(cost $200.00) as what the technician says. then suggested to do leak test (cost 110.00) in which did not thoroughly check the system only the coil indoor unit using his leak device in which the technician could not physically point the exact location of the leak.