ARLINGTON MARBLE INC

I added some new cabinets to my kitchen and Philip recommended the Miami Vena quartz. It is so beautiful, and I love how classy it looks and how easy it is to clean. I appreciate the fast turnaround. It took less than a week to get finished. Thank you so much for the gorgeous work!

I will never use Arlington Marble again! It was the absolute worst experience of my life! They are extremely unprofessional and rude! We placed an order in October 2014 and never got the product we ordered! In July we finally got a refund from them! They used every excuse possible when we inquired about the out counter top. It went from our store was damaged in a storm, to we lost the paperwork and need new measurements to our phone lines are needing repair, we've called you but you never called us (NOT TRUE). We sent them our measurements six different times! Twice I received an email from them saying they were going to send our counter top to pour, and it didn't happen either time. The one and only time they actually picked up the phone a called us, Jeanne was rude and acted if it was our fault! In the end, when went down there to request our refund we found that Jeanne was not there and were told we had to come back. While we were speaking with the employee (who is also their aunt) as to why we wanted a refund, someone walked in. All we said in front of this other person was " We ordered a counter top in October, it's now June don't you think that's a bit excessive?" Apparently Chris Johnson the owner of Arlington Marble was not happy that spoke in front of another customer since he called my husband and said "I don't appreciate your wife coming in to my store running her trap!" and "If your wife wants a fight, my wife will fight!" First of of all, we never went into their place of business with a chip on our shoulder! We weren't rude or obnoxious! We certainly didn't walk in there wanting a fight! We simply just stated why we wanted a refund! So sorry that their feelings were hurt, by telling the them the truth about how they failed us! To be honest, I was glad that this whole horrible ordeal was going to be finally over! I wasn't even going to write a review on them, or send a letter to the BBB. Until, Chris made the statement to my husband, saying we better not write a review on them or turn them into the BBB. If you don't want reviews on your business, don't go into business! If you don't want a letter sent to the BBB, then provide customer service and follow proper business ethics! Save yourself the hassle! Don't go to Arlington Marble! Chris and Jeanne both need customer service classes and business ethics classes! They are nothing but a bunch of bullies! I'm all about supporting small businesses, but I can't and won't support one that wants to fight their customers over their own mistakes!

Excellent job. Not the cheapest, but the quality was excellent. NO SNAGS. On time as promised, and the shower pan is NO MAINTENANCE! Looks beautiful! we'll use them again!

I found a scrap piece of granite that I liked at their shop. The foreman measured it and said it would fit. Once it came time to install the granite, they said it was not large enough. They would have to put a seam in the middle of the counter top. I checked my written measurements that I took to them. They were slightly larger than the actual cabinet. I guess the foreman measured it incorrectly. I declined having a seam in the middle of the vanity top option, and they returned the deposit to my general contractor. I had to find another granite fabricator who had the same granite. The second granite fabricator wanted 500 dollars more than Arl. Marble. It delayed the project by about 5 days. Arlington marble was polite to me and my general contractor. I recommend Onis Stone if you have a small job and want a nice selection of granite to choose from. They have lots to chose from and they did a good job.

Paid a deposit in December,2009, to Arlington Marble to install a granite bar countertop in December, and in July,2010, granite kitchen countertops. My problem with Arlington Marble started with the bar installation. We had a new custom bar cabinet installed before the granite installation. A worker had to cut the sheetrock around the bar for the countertop. He accidentally gouged the new cabinet.I was naturally upset, but realize accidents happen, so was not upset with him. The problem occurred with the owner. We called him that evening and told him about the nick, and his response was I'm at home now. What do you want me to do about it now. I would have been satisfied with, "I'm sorry, I'll fix it." To this day, he has never made an effort to fix it. Since it was a ,minor nick, it would not have taken much to repair it. In June,2010, I called the owner and told him we were going to need him to install the kitchen granite countertops soon. I asked him if there was any problem,because it had been some time since December, and he said there was no problem and to let him know when we needed him. We planned for the granite installation, but there was a slight delay due to the new cabinets not being ready. After the new cabinets were installed, we set the date for the install for July,22. Arlington Marble came out that day and installed the kitchen countertops. There were two major mistakes. One, the counter edges where a cut had to be made did not line up with each other. This was a very obvious mismatch.Two, the sink cutout was done the exact opposite from what I had instructed. I told the office manager I wanted the granite to overhang the sink, and the cutout was made around the perimeter of the sink. I'm guessing this was not communicated to the workers correctly, so it might not have been their fault.Around 5:00 the workers left for the day and said they would return. I assumed it would be the next day, which was Friday. I called the owner the next day and told him,the problems. He said he could not come back out until Monday. That was the last straw.I went in person to his office and told him We were going to hire another company to fix the problems, and that we did not want them back out. At that point, he became angry and sarcastic. I asked him what did I owe him because I intended to pay for the day they came out (I had already paid for the granite),minus what it was going to cost me to hire another company to try to undo their mistakes. He demanded full payment and threatened me with putting a lien on my house. At this point , I just wanted to be rid of Arlington Marble and paid him. Bottom line is shoddy work and terrible customer service.

One of the worst contractor experiences I've ever had. I was lied to by every individual from the secretary to the president. If they told me they would be here at 1:00 pm, I'd plan on that time. But they told me they'd be here at 9:30 am and kept stalling all morning about "being on the way" while they did another job causing me to spend the entire day on this project. Gene referred to my job as "your little kitchen", obviously meaning that my job was so small they really didn't care when they came. Matt told me if I hadn't tried to save money on tear-out they would have done it right. I did my own tear-out because I didn't want them to damage my walls, which they did anyway during the installation. He was rude and accused me of being cheap. I called several times to ask when they would install. They never called back when promised.

EXCELLENT.