ACCENT APPLIANCE PARTS & SERVICE

It was through a warranty that I had through LG Appliances. They were sent out to do some work and they were terrific. The cost was under the warranty.

They are an overall great appliance repair company. They had to order parts so I think it took them two or three days to do the work. The time was reasonable for me because they had to come out to diagnose it and then they had to order the parts. The workers I came in contact with were very good.

The technician was unable to diagnose the issue since it is only intermittent. It took several days to schedule an available appointment, and the washer decided to play nice on the day the technician visited. As such, I was responsible for paying the trip charge even though the issue was not resolved. The technician checked for a couple of potential issues, but was unable to replicate the problem or find any diagnostic trouble codes stored in the machine. He provided some helpful advice on what steps to take when the issue occurs again, and was very professional during the visit.

The washer was releasing fabric softener into the wash cycle instead of the rinse cycle with every load of laundry. After trying procedures that Samsung 1-800 Customer Service reps recommended, it still didn't function properly. After Samsung finally gave us an approval to have a service technician personally work on the problem, they referred us to Accent Appliance. It took two separate trips and replacement of a part, but that solved the problem. Theo was very professional, dependable and thorough! Robin, the dispatcher, was very helpful, accommodating and courteous each time I called. I highly recommend this service company!

The whole experience was easy. They booked the appointment within a 2 hour window and promptly arrived on time. The repairman Frank was nice, professional and fixed the machine without problem in a short amount of time. The machine works great now. I will definitely use Accent Appliance again.

I had another company out on four separate occasions to fix my dishwasher that continued to stop mid-cycle. They were never able to fix it and simply told me that they had done what they could. I called Whirlpool, who called Accent. I was scheduled between 1p and 3p. Donald arrived at 1:25, listened to my issue and within 10 minutes diagnosed and fixed the problem. He opened up the switchboard, checked all parts and realized that the door simply wasn't shut and latching properly. I do not believe that the other company, on any of their visits, listened to me the way he did and understood the issue well enough to resolve. I will use Accent for ALL of my appliance needs in the future!

My air conditioner quit working with in the first year, I called LG service department and they sent me to Accent appliance for repair. The service department came to my home but could not repair so they took it back to shop. after a lengthy time in shop and after many calls and excuses they said it was ready. the person that answered the phone was very unhelpful, they never returned any calls and the air conditioner sat ready for a long period of time because they didnt call and let me know it was ready.. It worked one time and then broke again. I called LG and they said send it back to Accent. I did and it took several weeks again. During this time I received no calls from service department again and got excuses from person answering phone. When I called they kept saying they were still testing it. Excuses if i called and no information if I didnt. when i went to pick up my air conditioner, they had moved locations. No one called to let me know they moved. This place has the worst customer service and absolutely NO idea how to please a customer. It didnt cost many anything, cause it was paid by LG. But I would never ever recommend this place to anyone

I did not have a good experience with them. I called that company but they did not come when they said they would. I was waiting for them but there was no response. They did not come on the day I called them but when they called they wanted to come the next day but I refused already because they did not come on the day they said they will come.

I do not remember the price. The quality was fine and I have no complaints. They were prompt. The price was high.

Accent Appliance Parts & Service were good. I have used them a couple of times got my fridge there and appliances since I have a new house and not everything is up to par and so they were good. They arrived on time. Repaired what needed to be repaired. Actually I have used them for 5 times. They have been to my house, between my washing machine, refrigerator and my stove. I would use them again but I would not buy a fridge there again. The service was covered with the warranty.

They came to look at broken dishwasher and diagnosed. They ordered the required part, scheduled a follow up without my input and emailed me the date of the service call. All this was fine except I was clear from the beginning that I needed a weekend or after 5 appointment. They could not accommodate. They scheduled one for the last call of the day to get as late as possible but they could not guarantee it would be after 5. They canceled, rescheduled, then I had to cancel and could not get another appointment for another week. Three weeks now without a dishwasher and I gave up. Went to someone with a more flexible schedule.

Repair technician was prompt, professional, courteous and knew exactly what to do to repair both appliances. Repairs were done quickly and technician showed me the parts that had to be replaced. Both appliances work great.

I called to schedule an appointment to have a technician come look at our LG Washing machine. It had been giving us an LE error message and from what I could find that meant something wrong with the motor. Accent Appliance was one of the few listed LG Certified repair locations so I decided to give them a call. When I called to make the appointment I was told there was an $89 service fee for coming out, regardless of whether I chose to have them do the actual repair. If we did have them do the repair, I was told the $89 would be included in the final cost. I took this to mean that if I had a $500 parts and labor bill, the $89 would not be in addition to that. This was not the case. When the technician came over, he did find that the motor needed to be replaced. I asked if it was covered under warranty and he told me I needed to check for myself. I immediatly went online and spoke to an LG Service Rep who told me it was still under warranty, and that the Accent Appliance technician would have to open a service order to get the part delivered, at no cost to me. I relayed this information to the service tech and he called LG from my house while he was there to place the order. I paid the $89 service fee and he left telling me that I would get a call to schedule service when the part came in. I did indeed get a call to have the washing machine repaired the following week. It took the technician about 20 minutes to replace the motor, and I was charged $120 in labor. When my wife asked if that included the $89 service fee, she was told it did not. That the service fee was in addition to the labor cost. This is the first time I've had a company do this. I have used plenty of providers that have a service fee. I understand it's intent, but it has always been a "down payment" on the services provided. I do not know this for certain, but I got the impression that the service fee was kept on because I was able to get the motor under warranty. Additionally, the technician was an hour later than the scheduled window for service. I had to call to get a status update. I would have appreciated getting called to let me know he was running late. To conclude, the actual repair service was fantastic. He did a great job diagnosing, repairing the machine, and doing it quickly. I was very unhappy with the Customer Service of not getting called when he was late, and what I feel was a misleading statement about the service fee.

First of all the repairman was over an hour late. I mean an hour past the window of time I was promised. He diagnosed the problem and immediately recommended that I buy a new range because of the age of this one. I told him that this was a rental property of mine and that was not really an option. The price quoted was around $255.00 roughly the cost of almost any used gas range. I paid the service charge and he said that if I changed my mind that the $85.00 service fee would be applied to the total. I did change my mind and called them today to schedule the repair and was told that I would indeed have to pay another service charge and that my original SC could not be applied to the total because it had been over 30 days. I do not doubt that the repairman told me that at the first appointment BUT I do not remember it. I am a little put off because they were so late, I do not feel like it it his place to tell me that my range is so old and not worth fixing, he offered me no consolation to his extreme tardiness and I just think it is way too much money for a repair such as this. Not mention the fact that no one I spoke with over the phone could be described as friendly. The overall attitude was that they could care less about my business. I did ask for SOME kind of discount because of how late he was and he took off the tax of the service fee.

They showed up early and I was not at the house so they went to the next call. I waited and they missed their appointment. I called the office and was told the tech was 45 min out. I could not wait that long so I left the door unlocked. It is a rent house and is empty. I explained what I needed done and gave them my credit card info. I told them I unplugged the burner on the stove that is not working so the tech would know what burner was not working. They said the stove was an electrical issue and it was. I was told that the burner was not making connection and they fixed it and charged me for it. I know it wasn't making connection, I unplugged it. Burner still doesn't work.

I delivered the washer to their shop as they had a week wait for a on site service slot. They looked at the washer and gave me an estimate within 36 hours (could have been shorter honestly I was too busy to know for sure). The washer needed a little additional work but they honored their estimate. Everyone there was pleasant to deal with, I felt like they were honest and knowledgeable. I would use them again. Glad I found them. I did find them on Angie's List.

We had another company come out to repair the problem with our refrigerator/freezer, five different times, and it still wasn't working! The company was sent by our home warranty company. We finally gave up on them, searched on Angie's List for another appliance repair company and found Accent Appliance Parts & Service. They fixed the problem on their first visit and could not have been more courteous, more professional, or more responsive! I will definitely use them anytime I need an appliance repaired in the future! Thank you Angie's List, you were a life saver!

Very prompt and professional. I was given an estimate that was good for 30 days so I could make a decision as to whether to have repairs done.

They came out the next day after we called and assessed the problem, replaced a defective part and had it working properly in under two hours. While there Kerry looked at our stovetop and set up an appointment the following week to fix a minor problem we had with it. He returned and was able to fix it for approximately one third the cost of his original estimate. This company was very professional in how they handled our call, setup an appointment, and arrived when promised. The repairman, Kerry was extremely professional in manner and appearance. I highly recommend this company for appliance repair. I will use them again.

They actually came out twice to my home. Once for the refrigerator and then for my dishwasher. They were very good at identify themselves before coming in. Overall great service and company. I would use agai

Came on time; found what was wrong. Said to repair this machine--that newer ones were not as good as this one. Fixed it. No problems since.

Had them come out to look at my Washer (Whirlpool Front End Load). It would error out pretty much every time we did a cold water wash. It turned out that the Cold Water spout inside the machine was staying closed and wouldn't allow for a full fill which is what was causing the error. The repair person (Jim I think) came out and was nice and on time. He figured it out, replaced the part and now it works like a champ.

We thought we needed a $200 part to get our washer to spin on high. When the service tech came out he was able to get the machine working perfectly with some adjustments and no new parts. He also gave us some tips to get better performance out of our dryer and our dishwasher at no charge. Everyone we dealt with was friendly, knowledgeable and professional. Accent will definitely be our choice from now on.

Called Accent, provided the range model number and they ordered the replacement and installed at a reasonable price. They called the day before with a two hour window and were at the house within the first thirty minutes of the time promised. The repairman was great! Will use Accent again when and if needed.

I contacted the company for service and took the first open oppointment which was 12/24/12. The repairman arrived on-time and was friendly and courteous. He had one part on his truck but did not expect the motor to need replacing and stated the motor would have to be ordered. He gave me an estimate of the cost and gave me a date of when the part would be in and he could return. On 1/2/13 the repairman returned as scheduled and completed the repair job.