ABC RELOCATION SYSTEMS

I chose this company because they gave a low estimate to move me: $75/hour for two workers and a truck. I only discovered on moving day that they company only took cash--no checks or credit cards--that should have been my first hint that this wasn't a trustworthy company. But it was moving day, and the guys were there with the truck, so we went ahead. The two guys woked hard, and at the end of 6 hours they were done. I had gone to the ATM to get cash, along with enough for a generous tip for each guy. When I got back, the head mover (the other guy was brand-new, I was told) presented me with a bill for $600 instead of the $450 that I should've owed. I showed him the math, and he told me that the extra $150 was for the "mileage fee." I was exhausted after packing for the past two days, so I just paid him and signed the invoice. After all, it showed that I paid $600. I even tipped the workers $50. A couple of days later I called the company to ask them to explain, and they said that I only should've paid $450. They said that THEIR copy of the invoice indicated that that was what I had paid. I explained that their employee had hand-written $600 on MY copy of the invoice. The lady at the company asked me to send her a copy of my invoice, which I did. A week or two later, when I called to check, she said that criminal charges had been filed against the worker, and she led me to believe that I would be getting a refund. Each time I called back over the next few weeks, she said that they were working on it. Finally, around Christmas she said that it would be resolved after the first of the year. When I called back in February, she informed me that "the extra $150 had been a tip" and that they didn't owe me anything. I asked about the employee against whom criminal charges had been filed, and she said that he had been found not guilty, so they didn't owe me anything. I asked, "So, since your employee wasn't stealing from customers, I assume you rehired him?" She said, no, he's in jail on other charges. I understand that companies sometimes hire bad characters to do blue-collar jobs. I would not have faulted ABC for that. But I DO fault them for treating a customer like dirt, especially after they had ADMITTED that their employee was a criminal. When I asked about my invoice showing that I paid $600 for a $450 job, she told me that I couldn't prove the extra $150 wasn't a tip, so I was just out of luck. Bottom line: Don't ever use this company. They may have many satisfied customers (or so their website's testimonials indicate), but if there is EVER a problem (and there are often problems in moves), you can bet that this company would never stand behind their work or take the attitude that "the customer is always right." I can rarely remember being treated as rudely as I was treated by the woman I dealt with at this company. (I assume she is the owner.) I plan to pursue legal action, although the amount I was cheated out of is relatively small. Even if I can't prove in a court of law that I was defrauded, I will at least get the satisfaction of having tried to right a wrong.