A-1 Air ductcleaning

I would give them a zero if I could. Fraudulent company. Rated F by BBB with 19 complaints in last 12 months and an “Urgent warning” for “ pattern of complaints” issued in July. Schedule for $99 cleansing teaser, they of course gave me a higher quote. I understand most of the companies do that. Asked for a $700 deposit to get on the schedule quickly since we were leaving town and needed to get it scheduled quickly. The office was going to call to set. After not hearing from them and multiple calls to them, each time they tried to set the original estimation appointment. Asked for the manager and was told they would call me back 4 times. Disputed the charge on the credit card. They responded and fraudulently manufactured an invoice for labor. I ended up having the work done with someone else and will get the charge dropped. One of their employees even commented “ yes, we get a lot of these calls.”

It cost a little more due there were more duct than what the special price covered. Overall they did well.

They were fine. They did a good job, came when they were supposed to and didn't take too long.

The company never contacted me about the service. I tried calling and every time the call went straight to a voicemail. I emailed multiple times as well and was never contacted. I was able to get a full refund from Angie's List, however.

They never made an appointment to do the work. Never left a voice mail or made any attempt to contact me (email, text, etc)

See above.

No correspondence from A1, called left messages, sent email.

It did not go at all. I informed Angie's list and asked for a refund. The response was that I could have a refund, but to try to let them help me find another service- none of that happened.

Misrepresented Price, chose to cancel service

I purchased a dryer vent cleaning through a Big Deal offer in November of 2016. I never heard from the company to schedule an appointment for the service. I left several voicemail messages and sent at least one email. I contacted Angie's List and was told that they had reached out to the company more than once. I paid for the service and am now being told by Angie's List that there is no option for a refund - extremely unhappy and will never purchase another Big Deal!

job was done well

Have not showed up yet. I called once and he said his "machine" was broken waiting on parts. No further communication. How do I apply for a refund?

Please see above comments

Never called

very good, very professional.

It didn't go. I had purchased a big deal on Angie's List for dryer vent cleaning. I received an email to schedule it. Then I received a call saying that I had to pay $20 more or he wouldn't perform the work. He refused to honor the deal. He said he couldn't afford to do it at the price he offered it. Yet when I logged into write this review, the offer was still available. How can that be?

My dryer is vented through the roof and it hadn't been cleaned in 20 years. I thought it was going to be a very big deal, but with their huge vacuum they were able to suck it all out. He even climbed on the roof to get every bit of the lint out.

They were not completely forthcoming, in that they didn't tell me until after I had purchased and they contacted me telling me there would be a $20 trip charge. I'm sure they probably do good work, but I wasn't about to pay an extra $20 for the service I purchased after they sprung it on me the way they did.

THEY ARRIVED ON TIME. THEY EXPLAINED WHAT WOULD BE DONE AND HOW THEY WOULD DO IT. THEY TOLD ME WAYS TO IMPROVE AND WHAT I WAS DOING CORRECT. THEY WERE VERY FRIENDLY AND KNOWLEDGEABLE. I AM VERY SATISFIED WITH THE WORK. THEY CLEANED UP GREAT AFTER ALL WAS DONE. I WILL USE THIS COMPANY AGAIN.

They did insulation work in my attic. I am very happy with their work and will definitely recommend them to other customers.Above all they did the dryer vent cleaning without any extra charge i am thankful for them for doing that.

They were very professional,and courteous. Were very good about cleaning up after the job was done also. Will be sure to use their service on a regular basis, as their great job has made a big difference with my allergies. Sincerely, Ms. Cantrell

To company worker cam in and both of them very professional they know what thay doing thay explain what need to be down i am very happy the house smell very fresh i will definitely recommend. Then to other peopal for thear cheap price and good service

A tech came on time, he was quick and efficient. I recommend A-1. :)