Williams Services Air conditioning and Heating,LLC

They did the job with effectively and timely. Derek helped with the financing, that was also quickly handled and settled.

Once he figured the issue it was a pretty quick fix. He was pleasant and professional. I'll definitely call him again.

Mr. Williams quickly identified the problem as needing to replace the capacitor on the outside unit. He handled the repair quickly and had me cooled off in no time. Mr. Williams was very prompt and courteous and very professional. Would definitely use him again - and have done so.

I always have an excellent service when he comes out and I highly recommend him. He is friendly and professional.

I called to have my unites tuned up and charged! AC guy comes out and tells me I have a dirty filter and so I run to home depot to buy a filter while he is "working" on the units. When I come back he is sitting on my porch and tells me that both compressors are bad and lets me know that the cost will run around $2000.each to replace (Just had a new one put in last year on one of the units) He proceeds to show me what he is talking about with his meter. I knew something wasn't adding up so I call my husband who asked if he checked the breaker. Turns out he did not! I go turn on the breaker and compressor starts right up on one unit, get to the next one nothing. After 5 minutes of messing around with the breaker he realizes he had unhooked wiring on the unit!! Tells me that the compressor is bad and so I tell him we had just changed compressor last year. At this point I am frustrated, and walk away. I leave him be and he comes in to tell me that it's not the compressor it's the heart start. I asked him what I was paying him for and he says well you signed up for a tune up/service and had the nerve to ask if I wanted to get a heart start? I pay him and I am still left with the problem of it not charging. My husband comes home and checks it out and finds the compressor to be working just fine! ALL IT NEEDS IS TO BE CHARGED! A week later I call and ask to speak to someone in charge before I write a negative review that maybe they'll want to rectify the problem. I start telling the person in charge what happened and it's the same guy who came out and pretty much tells me another lie. Ended up paying $138 for nothing but a waste of time!

Great! Mr. Williams is thorough and professional.

Mr. Williams did an excellent job, as usual!

Derek answered and was able to come the same day. He diagnosed the issue and agreed to come back with the new board for the unit the following day. He did a good job, was very courteous, and was very flexible with us regarding scheduling while also being very prompt and responsive. I would definitely hire him again.

I liked that they were a local company.

We called on a Saturday morning and he rearranged his schedule and was at our house in 45 minutes. He quickly diagnosed and repaired our air conditioning unit that stopped working last night. He came out on a Saturday and did not charge extra for a weekend fee. He was very professional and very knowledgeable. Our unit is old and he did not make a sales pitch to install a new unit which other companies have done to us. The other thing we liked is that he carried the parts on his truck and was able to fix our problem on the spot--no waiting for him to order a part and return on another day. We will definitely use this company again. Thank you Mr. Williams for a great experience.

Derek Williams came out on a Saturday morning...the same morning I called...because he was in the area. He was very professional and efficient. Would highly recommend.

My wife was here and they came out and did a really great job. She was very pleased when they came out. They gave us advice on possibly replacing the coil. They gave us some options, which was good. We chose just to replace all the freon and it has been going pretty good. The guy did a good job. We were comfortable with the price.

very professional. No complaints.

Went from 69 check and service to 139 for part to 325 total at end. Didn't tell me about double 69 charge and up front price for fill. Still needed fill and part but just wished that total price would have been told at beginning. When told the 139 and then asked if fill wanted I had figured around 200 or so total. Was a little shocked at extra 125 at end. Would use again but would want total price up front before I keep saying yes and ok.

On time, did exactly what was needed and did not try to up-sale for any other service or product. They understood that we were putting the house on the market so wanted to minimize our investment. Appreciated their integrity.

Prompt service, courteous, and knowledgeable. We have an annual contract for the maintenance of heating and a/c services.

Derek called about 30 minutes prior to the appointment to let us know he was on his way, he arrived a few minutes early and was extremely professional and courteous. Derek spent a few minutes going over our concerns and then went right to work. We discussed a few potential trouble areas with one of the two units and Derek took the time to explain in detail how to change the the temperature settings since we were unfamiliar with their operation. Over all an excellent service experience as well as a great opportunity to get to know Derek before we have any problems with the systems.

I called and asked for a partial refund, as I now did not trust the knowledge of Mr. Williams. I was willing to pay the service charge, but wanted the other $131 refunded. The leak check was incorrect, so I don't feel I should pay for that. His response was that he added 4 pounds of freon to the system, and that he was still losing money since freon is $50 per pound. He refused to refund any money, and said that I should have called him to come remove the excess freon. I, of course, would not trust him to do this after getting 2 things wrong already. I ended up having to pay over $200 to have another company check the work, and remove freon from the system. I was also told by the other company that their cost to charge a system was only $10 per pound for freon, so the $50 per pound quoted by Williams was ridiculous. I would not have been satisfied with the service, but would have been satisfied with the resolution if they had offered to refund at least $100 of the $200 paid.

Derek arrived and serviced both units, he was professional, knowledgable and personable. My husband and I were very impressed. We will have Williams back when it gets warmer because our system needs freon. We kind of knew that from last year. Derek informed us he needs to open the unit and find the leak and then add the freon. Overall an excellent experience! Definitely recommend!!

The service man showed up on time did a thorough check of systems, very professional.

The whole installation went very well. If the equipment itself (an American Standard heat pump system) proves to be as reliable as the installer was reliable, helpful, etc., I'll be very happy for a long time. I did not have a Big Deal coupon for this work as there were none that actually fit the work I needed to have done. My existing heat pump system goes back to mid-1980's (air handler) and mid 1990's (outside unit). They both needed significant work, but were not worth investing significant money in for repairs. Since the work was not an emergency, I solicited proposals from 5 different providers (some on Angie's List, some not but with other references). I got 1-2 bids a bit lower than the Williams bid, and several considerably higher. I considered Trane and American Standard (really just another Trane as they are manufactured at the same place in the same way). There were no particular negatives about the other reps I met, but I was very impressed with Derek Williams (the owner). Derek looked over everything and we discussed a problem area in my house where air circulation was especially poor. He recommended a system (13 SEER) that would provide good efficiency and meet required standards. He didn't try to sell me a "super" unit that would cost so much up front that I'd never recoup my investment through increased operating savings. He did not try to upsell. As I said, his price was not the very lowest. But, I don't trust a price that's too low to believe. I called Derek on Friday to okay the work, and he scheduled my installation for the following Wednesday. He and the crew arrived right on time. The installation went very smoothly and quite quickly, considering all they had to do. In looking at my air flow problem area, we talked about several possible solutions. Adding another duct line would not work. Adding another plenum would work, but would have cost an additional $700-$800. Under the circumstances, I indicated I would agree to that, as the problem needed to be fixed. But, after more discussion among themselves, Derek came back and proposed adding a damper ($150) to see if that would be effective enough. If not, I could go with the more expensive solution. The damper seems to be working quite well. Again, there was no upsell. In fact, Derek and his crew came up with the much less expensive option themselves. Can't beat that! All in all, I really liked this company and crew. Derek and his crew were prompt, worked efficiently all day, and were very courteous and professional. I really liked everything about this experience. If you have to get a new system, or just need repairs to a current one, I'd say this is the place to call.

The crew and Mr. Williams were extremely polite and efficient. They quickly removed the old furnace and installed a new one. They tested the furnace after installation and made any necessary adjustments. In addition, before they installed the new furnace they repaired and reinforced the platform the furnace sits on. Once the job was completed they hauled off the old furnace and any debris. I have had absolutely no problems with the furnace since installation.

The technicians are very pleasant and they solved the problem which was great!

The guy was pretty good. He showed up on time. I'm considering call him back next year for my air conditioning and maybe do a maintenance contract with them. The first time a guy came in to my house and spent some time on my heater, not just 15 minutes. He's very good, very thorough and explained some questions I had about a noise the furnace was making. The price was pretty competitive. The only thing I would have like which he didn't do is to call when they are on their way but he was on time also I like the fact that he put booties on his shoes.

He is prompt, professional and does not "sell" you unneeded equipment or services--honest as well