JWB SERVICES LLC

We spook with the receptionist over the phone about bidding for a major renovation job. She asked if we could please email Chad a copy of the plans and he would get back with on a quote, that was April 2, 2013. We waited about a week and then called the office. Chad said he had spoken with me and emailed me with some questions about the project, which was a complete lie. He then told my husband that Scott was working on the plans and he may want to come look at the site. My husband answered all of his questions and waited for the bid. I called today to check on the progress and spook with the receptionist again because Chad was out of the office. She told me that Scott is still on medical leave and is not even able to drive so there is no way he was going to come look at our site. Once again, another lie and delay from Chad. I asked to speak with the owner and the receptionist told me he was never in the office but she would relay my message/concerns to Chad and get back with me. I told her, thanks but we will be looking for a more reliable company to do our work.

Upon a major plumbing backup in our home, for three days in a row (doing laundry).....we had already had a plumber come out and thought that he had removed the clog. He told us that if it backed up again, we would need for somebody to go down our pipes with a camera. So, it backed up again, we called JWB services after a reference from a co-worker of mine. A few nights later, I get home from work, and these two guys are in a bathroom, toilet off of the floor, "scoping" the pipes with a camera. My wife was at home and wants them to explain to me what is wrong. One of the guys is going through our den and marking spots on the floor. He also has some sort of sonar device that can measure the depth of the pipes under our slab foundation? Hence, he explains to me that they would need to have about a sixty foot long area in our foundation dug up remove the old pipe, as we have a "negative" flow (slope) in our pipes, causing the backup. This evaluation cost us $150.00. However, something told me there was something wrong with this. I could not pinpoint it, but that it was not right. At this same time, we were dealing with a claim on our roof for a complete replacement, very hectic around our home. The same day the insurance adjuster came out to inspect our roof, Jeff Black came out to give me a second opinion on the plumbing problems. He said they could break through the wall (laundry room), bypass the old pipes and run a new run from the laundry room to our septic system? I was even more confused. He mentioned that he "does not work on homes in this area" because of their shoddy construction, in not so many words. I am not sure why that comment was thrown in there. We live in a Custom Built home on a 1.5 acre lot. Maybe not everything is perfect, but we own it now and cannot change some things about it. We continued to use a neighbor?s washing machine, until one day, I asked my wife to ask at our Church if any of our friends knows a good plumber. We found a church member who is a Master Plumber, he came out. I showed him the video (JWB Services provided us a copy). he had the same questions I had, why did they only go out six (6) feet until they ran into clean, milky looking (laundry soap) water? After many questions from him and some more evaluating, he figured out we had a really bad clog on our main line. He came back the next day. About two hours? worth of work and he had the problem resolved, From our perspective, JWB services was looking for a way to make some big money from us, and for that, no I would never recommend this company to anybody. To try to take advantage of anybody goes against my belief of Integrity first, honor and doing what you know to be right.

They were very responsive. They couldn't repair the water heater because it was defective. We said we wanted another water heater that day and they got us one and installed it that afternoon.