Looking for a pond or water feature for you back yard? Sublime Water Gardens is the perfect choice! Sublime Water Gardens Construction and Pond Depot, The Water Garden Experts, have a passion for sharing their secrets to creating the "Perfect Atmosphere." Both entities were founded and nurtured by a young man who spent many years in the water. Growing up with parents who built a successful business in the tropical fish industry allowed him to develop a storehouse of knowledge related to the raising of fish and the importance of balancing the ecological system to sustain their life and environment. This young man was a visionary whose imagination allowed him to see the familiar fish in his life in a different "Aquarium". His quest to incorporate a beautiful fish in a different showcase led him in the direction of the water gardens which highlight his talents as a designer and creator of waterfalls and ponds that take boulders and rocks to a higher level. His creative eye is much like the eye of other artists who can see beauty in the slight movement of an object. His quest for perfection drives him as he strives to provide, for those who care. We are bonded, fully insured, and have been a member of the Better Business Bureau for over 8 years. We offer a 1 yr warranty on workmanship with all new installations as well as uphold all manufacturers warranty's on any equipment we install. What sets us apart from the rest is the fact that not only can we install your water feature, we also have the knowledge to maintain it as well. Our crews are not only trained in the installation but also the biology of the water feature to ensure that you get the utmost enjoyment and beauty from your water feature.
Business highlights
22 years of trusted experience
Emergency Services Offered
Services we offer
Commercial & Residential Water Features, Water Gardens, Koi Ponds, Water Walls, Contemporary Water Art, Pondless Waterfall, Rainwater Harvesting, Natural Swimming Pools, Vertical Gardens & Living Wall Installations Custom Stonework & Woodwork, On-Site Consulting Services, Water Feature Maintenance Services, Cleanouts, Repairs & Troubleshooting
Sublime Water Gardens provided a hard-working crew to address our fountain issue. They did a great job cleaning out the fountain and removing rocks & sludge. They estimated the job would take 1 hour; however, it took 1 1/4 hours.
Description of Work: Cleaned out a bubbling vase fountain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$526
Response from Sublime Water Garden
Thank you for your feedback! It is always our pleasure to service your fountain. You are a valued customer!
Dean D.
05/2023
5.0
fountains
+ -1 more
This an amazing company. I wouldn't let any other company touch my water pond. They have been doing my pond for over 8 years. They are extremely organized and professional. I would highly recommend them.
Description of Work: They systematically and gently removed the fish, drained the pond, and cleaned every square inch of it before returning everything back to exactly where they found it. it was like watching art in motion.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sublime Water Garden
Thank you Mr. D! It is always our pleasure to service your lovely pond! Thanks for being such a loyal customer!
Cheryl W.
05/2023
5.0
pavers, gravel
+ -1 more
Sublime water garden provides excellent services and is always quick to return calls. They will come out for the biggest or smallest job!
Description of Work: We have a fairly large Koi pond. They provided a full cleaning,
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,766.52
Response from Sublime Water Garden
Mrs. [Member Name Removed], Thank you for being such a loyal customer! We enjoy servicing your pond year after year!
jim B.
10/2022
5.0
fountains
+ -1 more
Sublime Water Gardens can be counted on for providing excellent service. The office staff is very helpful and efficient, The crew showed up on time and quickly identified the problem. Logan and Mario went about correcting the issue right away. They did a great repair job and had it fixed in a timely manner. I would recommend them and will use them again when needed.
Description of Work: Our koi pond was losing water due to a leak around the waterfall
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Sublime Water Garden
Thank you for your feedback, it is always a pleasure to service your pond.
BARRY T.
09/2022
5.0
pool cleaners, fountains
+ 0 more
Jorge and his crew from Sublime Water Garden gave my ponds, filter, and waterfall a long-overdue cleaning, and did a great job! They kept my koi safe, and came equipped with huge vats so they could return a portion of the old water to the pond so it wasn't all brand-new city water. They completed a huge task in a few hours that would have taken me a three-day weekend--and I'd have needed equipment like the vats that I didn't have. Great work, now my pond is beautifully clean. Pros: They know what they're doing and worked diligently to clean out my water feature. Cons: They're a little expensive, but having all the equipment needed, the knowledge, and the diligence to do a good job, they're worth it. They showed up a little late, but the office called to let me know their earlier appointment took longer than expected.
Description of Work: Major Pond Cleanout
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Response from Sublime Water Garden
Hi [Member Name Removed], thank you so much we really appreciate your feedback and its always great to hear that you are happy with the service! We look forward to seeing you in the future!! -SWG
Thank you so much for your feedback! We look forward to seeing you in the future!-SWG
Cindy F.
09/2022
5.0
excavators, fountains
+ 0 more
We hired Sublimewater gardens to install a Kio Pond and 3 tiered fountain in place of our backyard flowerbed that was an eye sore. Danny, the owner, and his crew were awesome to work with and never seemed to mind my endless questions and ideas! And these guys are hard workers too! They arrived on time and worked until the days job was done. Danny was often there working along with his crew making sure everything was perfect. He gave 100%!!! He also made sure we understood how to care for the pond, fish, and aquatic plants. I would hire Sublime again and refer them to anyone looking for the best company to build a pond or fountain. Thank you again Sublime, for building a BEAUTIFUL pond and fountain!!! We love it! Cindy and Mark Foster
Description of Work: Had a Kio Pond and fountain installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Sublime Water Garden
We are so happy to know that you are loving your new pond. Thank you for your feedback! We look forward to seeing you in the future!-SWG
Robert B.
06/2022
5.0
excavators, pool cleaners
+ 0 more
I got quotes from three well-known Koi pond service companies, Stephanie from Sublime Water Gardens was the only one who tried to convince me to look at a cheaper alternative. Although the other companies suggested a total rebuild, costing as much as $21,000. Stephanie's quote was not only much better, but when the job was completed, they had finished 20% under their quoted price. Not only was the price better than anybody else's, but the crew built a cave for my fish out of the broken waterfall cover rock I had planned to replace. I can't say how happy I am with the quality of the work.
Description of Work: Kio Pond cleanout and leak repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Sublime Water Garden
Hello! We are very appreciative of your feedback, & happy to hear that you were satisfied with the crew & their performance. We look forward to working with you in the future!
Blake Z.
04/2022
5.0
excavators
+ -1 more
They were very attentive and corrected things
Description of Work: pond fix, pump replace, and added fish
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Cheryl C.
04/2022
5.0
excavators, pool cleaners
+ 0 more
Absolutely fantastic company for all your outdoor pond needs. Trustworthy, punctual and do an excellent job.
Description of Work: Koi pond clean out and service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Ken D.
04/2022
5.0
landscaping, lawn service
+ 0 more
Logan and his team arrived on time and worked straight thru without stopping! They did a wonderful job cleaning all pond surfaces and cleaned all of my skimmer and pump equipment as well. Thanks!
Description of Work: Koi pond clean out
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Sublime Water Garden
We appreciate the feedback - Happy to hear all worked out well, they work so hard, we will be sure to forward your compliments to the crew. We are grateful for the opportunity to serve you!
Shelli L.
10/2021
5.0
excavators, fountains
+ 0 more
Excellent! They are very knowledgable, prompt and professional. Kept me updated. Did a wonderful job. I highly recommend them.
Description of Work: Koi pond had a leak in the waterfall. Bald Cypress tree roots had grown into and damaged part of the waterfall. Roots were removed and repairs were made.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Sublime Water Garden
Thank you so much for the feedback! We appreciate the opportunity to service your pond.
Kerry S.
10/2021
5.0
landscaping, fountains
+ 0 more
Pond water was a mess and looked brownish green. After Sublime Water Gardens finished it was crystal clear!!!
Description of Work: They cleaned my pond and added chemicals to help maintain clear water.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Sublime Water Garden
So glad we could service your pond Ms. S!! Always our pleasure.
Chuck H.
08/2021
5.0
fountains
+ -1 more
Everything went very well. Sublime built my pond a few years ago and the fish and pond have been very healthy. They are very good at keeping in tough to ensure the work was done well and on time.
Description of Work: Needed a pump replacement, general cleanup on the pond and products that I needed to add to the pond with good instructions.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sublime Water Garden
You are always a pleasure to work with. Thank you & we appreciate you.
Kristi R.
05/2021
1.0
lawn service, fountains
+ 0 more
This was the absolute worst service experience we have EVER been through. Their “technician”, who supposedly has the most experience in the company, couldn’t figure anything out. Simple things we had already learned (we just bought the home a few weeks ago), he was struggling to understand. We never received any documentation of what the tech learned, no analysis, no recommendations....just the $225 bill. When I got on the phone with customer service, she was so aggressive and defensive. It was honestly unbelievable and so upsetting. I have never had someone speak to me the way she spoke to me. And I have never written a negative review before, but I felt like it was important to protect others from being in the situation we just went through.
Description of Work: Pond Analysis
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Response from Sublime Water Garden
Hello Mrs. [Member Name Removed], we are sad to hear that your experience did not meet your expectations. As you can see we don't often receive negative reviews. Unfortunately, it definitely started off on a bad foot. We wish you had been present on-site to discuss the situation & recommendations after the initial inspection & diagnosis. Good luck with everything!
Ed M.
04/2021
5.0
excavators, landscaping, fountains
+ 1 more
Staff was very responsive getting me scheduled. Crew showed up on time, got right to work, finished quickly and did a great job. Would hire again. I couldn't get my recommended Aquascape cleaner to return my calls or emails. Was referred to Sublime Water Gardens by FNC ponds. Glad they did.
Description of Work: annual koi pond cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Sublime Water Garden
We are so thankful for your feedback and are delighted to hear you had a pleasant experience. We we appreciate the opportunity to serve you, an will relay compliments to your crew members! Hope to hear from you in the future.
Harvey F.
03/2021
5.0
excavators, pool cleaners, fountains
+ 1 more
Tom and crew showed up as planned and had everything in top shape in under two hours. Sublime rebuilt the pond (2000 gal, 12x12 with waterfall and 5-6” fish) in 2018 (someone else built it) and their re-do is far superior. They give a detailed estimate before they start....and in my case, they came in over 25% under estimate (ie, they didn’t do it if it didn’t need it.). Give them a try.
Description of Work: Fish pond plumbing leak post -2 weather, and pond needed cleanup
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Sublime Water Garden
Thank you Mr. F, you are always so very easy to work with, from office to crews. We are thankful for the opportunity to serve you for so many years!
Cheri W.
10/2020
5.0
fountains
+ -1 more
We could not be any happier with the results of our new water feature and the professionalism with the team. It took a little longer to get on the schedule than we hoped, but WOW it was worth the wait and once they started they were done in a day and a half. It was impressive the way Danny was able to take my vision and execute it perfectly for a reasonable price. We absolutely love it and highly recommend them.
Description of Work: Pondless waterfall
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Sublime Water Garden
We loved your inspiration, it is definitely GORGEOUS! Thank you for your patience with scheduling, happy to hear it was worth the wait. Hope y'all have many years of enjoyment, please do not hesitate to call us if you ever have any questions or concerns! It was a pleasure doing business with you.
Karen H.
09/2020
5.0
fountains
+ -1 more
They were very thorough and did a great job! Replaced pump and totally cleaned the pond and split the plants
Description of Work: cleaned koi pond
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Sublime Water Garden
It was a pleasure serving you! We appreciate your feedback!
Lynnell G.
08/2020
5.0
landscaping, fountains
+ 0 more
Logan and crew did a wonderful job cleaning and repairing my pond and waterfall. They were courteous and professional. Sublime Water Gardens built my 15x20ft pond and has done all cleanouts for 15 yrs. I recommend you ask to send Logan or Tom as your crew chief. Be sure you confirm with scheduling as to everything you need prior to the day they arrive, such as special handling and include any products you are requesting such as chemicals or bacteria to be sure its on the truck. Make sure your home is staged for their work convenience and advise your neighbors if you expect any excess water drainage so everyone is aware that work is being done and avoid any surprises. If all is well, you can expect a professional job without any hassles.
Description of Work: Pond cleanout, waterfall repair, water Lilly thin.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$900
Response from Sublime Water Garden
Thanks for taking the time to let us know how we are doing, we are grateful & we appreciate you!
Pamela G.
01/2019
5.0
fountains
+ -1 more
Have been using Sublime for many years. I am pleased with the work Sublime did with the cleanout of my water feature in ground waterfall.
Description of Work: cleanout of water feature, power washed, pump checked, filter cleaned
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$465
Response from Sublime Water Garden
We value and thank you for the feedback! We look forward to servicing you in the near future!
Sublime always does good work. It takes a long time to get on their schedule, but the pond guys are great. Dan did an excellent job of helping us change our existing koi pond to a smaller pond from a huge one and helped us reorganize our existing space. The guys on his crew really worked hard because this was a very physically demanding re-do. They know their stuff on pond work and we are very satisfied with all they did. Pond work is just very expensive...and there are not a lot of folks that know what they are doing. Sublime Water Gardens does!!!
Description of Work: Reorganization of an existing koi pond
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
eric W.
10/2017
5.0
landscaping
+ -1 more
Excellent service. We were called well in advance of arrival, and the crew that came to our house were extremely professional and knowledgeable. Our water feature looks so good!
Description of Work: Repaired water feature, replaced motor, repaired and replaced plumbing, cleaned feature.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Sublime Water Garden
We are glad we could assist you! Thank you for choosing Sublime Water Gardens! Call anytime you need us!
Lee L.
09/2017
1.0
landscaping
+ -1 more
Poorly...did a poor job and then had to be asked out again.
Description of Work: Clean pond out.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$300
Response from Sublime Water Garden
Mr [Member Name Removed], can you please check your records, Sublime Water Gardens has not been out to service your pond since May of 2016 and we do not show there were any issues at that time. Is it possible you used a different company to service your pond this year? Thank you for checking on this for us. Follow-up message - Hello Mr. L, can you please check your records - it looks like we have only serviced your feature once, and it was a year prior to your 2017 review. It looks like all communications (follow-up calls after service) were positive in nature, so I do believe you may be mistaken on your service company associated with this review. Please contact the office to resolve this matter as a negative review is not one we take lightly. 817-491-0929 Thank you!
Bassem E.
08/2017
1.0
fountains
+ -1 more
We have been trying to schedule an appointment with Sublime to get an estimate for a fountain install since February. Sharri literally takes weeks to reply to us. She never returns our calls. She makes promises that she does not keep, such as she will call or e-mail with a date and time the estimator can come to our house. However, she never calls nor e-mails. We keep reaching out and keep getting ignored.
Description of Work: Fountain install
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Sublime Water Garden
Thank you for your input Mr. [Member Name Removed]. I do remember from February when you originally inquired about a decorative fountain installation. Our office attempted to reach you on multiple occasions, with no reply. And because we do not want to portray any type of "pressure-sales" characteristics, we did not bother you any further. After a month, you inquired again & on 3/30/17 we emailed you a few fountain resources so you could find a fountain that suits your personal style. After multiple follow-up phone calls & emails & no response, we archived your inquiry. A couple of months lapsed, and you begin contacting again end of July. I hope you are able to understand our frustrations from a business perspective, it seems as though we continue to spin wheels, yet we get nowhere. We apologize again, and I assure you your concerns have been noted & we will address how to improve upon this type of situation in the future. Your comments & constructive criticism is invaluable, & we appreciate your feedback. Good luck to you.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Fountains,
Excavating,
Lawn and Yard Work,
Stone and Gravel,
General Remodeling
FAQ
Sublime Water Garden is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Sublime Water Garden accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Sublime Water Garden offers free project estimates.
Yes, Sublime Water Garden offers eco-friendly accreditations.
No, Sublime Water Garden does not offer a senior discount.
Yes, Sublime Water Garden offers emergency services.
Yes, Sublime Water Garden offers warranties.
Sublime Water Garden offers the following services: Commercial & Residential Water Features, Water Gardens, Koi Ponds, Water Walls, Contemporary Water Art, Pondless Waterfall, Rainwater Harvesting, Natural Swimming Pools, Vertical Gardens & Living Wall Installations Custom Stonework & Woodwork, On-Site Consulting Services, Water Feature Maintenance Services, Cleanouts, Repairs & Troubleshooting