Proper Design Home Improvement

My wife and I will take this experience as one to grow on and as a lesson learned. Initially, we planned to utilize the company to do more work but after our experience we will go with someone else. Here is the play by play. Stori and Eric are very nice but their communication with their clients and subcontractors is subpar. We engaged them for a floor demo and an install including baseboard painting. We paid our deposit on June 23rd, which was promptly deposited within two days later. That was the last exercise of promptness we witnessed. It was the week before Independence Day so we figured the following week we would hear something. Nope, we had to call and use the app they use to get a response. That was red flag # 1. Getting the install date was challenging but they got it done finally. Here is where the communication problem really went off the rails. So they told us it would be a one day install job, it turned into a two day job. The problem was the subcontractors were not told they had to do a demo first. So they sent two guys without the proper tools. So the install moved to a second day where we realized that the materials were short. Let me go back for a moment. Both Eric and Stori did a measurement and both were way off! That brings us to August 2, 2019 when we got the baseboard painter to the house. At this point we have used up quite a few days with this project and were happy to be at the end of it. The painter comes at 2pm and asks us for the paint. Obviously, they didn’t tell him he needed paint. Another example of their lack of communication. I would strongly advise against using them.

The quality of work performed was excellent and the price charged was very reasonable. Design assistance and material selection were also very good. Communication (or lack of) with the contractor was a major issue, and the work took MUCH longer than promised. The employees performing the actual work were polite and professional. I am very pleased with the end results.

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