Pool Care Specialists

The guy they sent out twice said there was nothing wrong with the pump. He told our warranty company that our equipment was underwater. There was water under our equipment, but the equipment was not underwater. I had to get another pool company to come out to check the equipment. The second company told me the pump had gone bad. The warranty company ended sending another pool service out for a second opinion. They came to the same conclusion...pump needed to be replaced. It is very clear that Pool Care Specialists does not want to be doing warranty work.

Our pool filter was cleaned in a careful, timely manner. We appreciate that the area was cleaned up; no debris was left. The cost was fair... the going market rate. The technician arrived on time and got right to work. We will use Pool Care Specialists for our future pool needs!

Doug, Mark and team have been reliable and professional for us for the last three years. Our pool gets a ton of debris in it, they keep it clean and balanced. They also keep an eye on the maintenance issues and advise as needed with no hard sell.

Fantastic

I was so impressed, they had my pool back in shape within 24 hours.

They did a good job. I don't like they way they bill. They also modified my pool box without my authorization.

I submitted a claim for the above service through Landmark Home Warranty, and therefore the cost of the service was limited to the cost of the service call. I had originally submitted the claim on the evening of Sunday February 1, 2015. Landmark Home Warranty had initially referred the claim to Carefree Solutions (which does business online under www.cfpools.com). Carefree Solutions was unable to commit to a specific date and time, other than the work order was due on February 9, 2015. I had several back forth communications by phone and e-mail with Carefree about performing the service earlier, because of the freezing weather, and the potential for pipes bursting. Carefree's response was they were very busy, and that they were not responsible for any delays in repair. I contacted Landmark Home Warranty on Tuesday February 3, 2015 and told them that my experience with Carefree was unacceptable. Landmark Home Warranty made it right and referred the claim to Pool Care Specialists. An appointment was scheduled for Thursday February 5, 2015. Doug Holcombe, the owner of the business, arrived at the scheduled time. He was able to replace the pool motor and handle on the initial service call. Mr. Holcombe did not have the parts to repair the band assembly, but promised to call me back the following week. Mr. Holcombe followed through, and took care of the band assembly the following week. I give Mr. Holcombe credit for being able to do the repair on February 5 given the attendant circumstances. The weather was unforgiving. The temperature was at or near freezing, there was intermittent precipitation, and intermittent wind gusts. The old pool motor blew out the 20 amp circuit breaker, which wasn't discovered until after the installation. Mr. Holcombe suggested I go to my local hard ware store, because he was not able to do it the same day. I replaced the circuit breaker, which only took a few minutes. My pool system was up and running without any problems. Mr. Holcombe called me later on in the evening, to confirm whether the pool system was operational. I really appreciated that follow-up even though I didn't ask for it specifically. I would also note Mr. Holcombe is very personable, and knowledgeable about pool equipment. Mr. Holcombe took the time to explain what went wrong, why it went wrong, and what he did to fix the problem. He really cares about customer service and his profession, and it showed in my experience. If I have any other issues with my pool, I will not hesitate to ask for Pool Care Specialists again. I cannot recommend this business enough.

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Our family is so happy that you chose Pool Care Specialists to install an eco-friendly Ultraviolet Light System it has worked for our children.

Satisfactory.