Peek's Floor Co.

I would strongly consider manufacturing my own flooring before using Peek’s ever again; what a horrible experience! My wife and I wanted to replace all the floors in our new fixer upper starting with Luxury Vinyl Tile (LVT) since it would cover the majority of the house. Martha from the Flower Mound location came and measured our entire house since we were planning on using Peek’s for the carpet and tile where the LVT would not be going. We did not shop around at other flooring locations since she was highly recommended to us from a family member who also had LVT installed a few months prior. Big mistake on our part! The first problem occurred before we even got the material in. Martha sent a text to my wife informing her that our material was ready to pick up but due to work and other engagements I wouldn’t be able to pick them up for at least another day and half. Since I was going to be installing the LVT myself, I went ahead and began making work arrangements so that I could take advantage of a three-day weekend. To my surprise when I called Martha to finalize the pick up, it was determined that our flooring was still in California on a loading dock waiting for transport. Not only would I not be able to get started on the floor but I was also taking a hit since I had unnecessarily taken off work. When I expressed my concerns about the expensive flooring now becoming even more expensive, Martha proposed a very minimal discount (less than 2%) stating that any more would be cutting into her commission. I couldn’t believe how tacky it was to be hearing about her commission…that is until she told me that I should just enjoy my three-day weekend with my baby daughter. WOW! Her boss Murphy Dykes called me the next day and ended up discounting the flooring. Don’t worry, if you do business with Martha then you’ll eventually get to meet Mr. Dykes also. Wish this was the end of my bad experience but it most definitely was not. After installing the LVT, we had 19 unopened boxes of material remaining...seems as though someone may have cut the end of Martha’s measuring tape off since she missed her mark by over 500 square feet. I informed Martha that I wanted to return this material to which her response was that I could return any unopened box of LVT but I would be required to pay a 25% restocking fee and the shipping cost back to a warehouse in Florida. What a deal! I responded to her email that day explaining how severely she had overbid our job: roughly 540 square feet overage amounted in a 21-27% error on her part (the range being due to the unknown difference of proposed and actual waste). How convenient considering she made commission off of it. To be noted, the family member who referred Martha only had one box of material remaining. The only difference between their job and ours was that they had Peek’s install the floor for them. Was this a coincidence or did they pay for product that ended up back at Peek’s? Considering Martha has still not responded to my email regarding her error, I’m sure you know where I stand. Just FYI, I sent said email over a month ago. I followed up a few days later with no reply and a few days after that I emailed Mr. Dykes who ended up relaying the whole issue to his boss John Stacy. Mr. Stacy seems like a nice enough guy, but when I spoke to him he was still trying to negotiate with me into paying the shipping back to Florida. Not only that, he seemed way to concerned with how Martha could have messed up so badly as opposed to how he would fix it. Martha evidently lied again stating to Mr. Stacy that she had me confirm her measurement before the purchase was made. The ethics of this lady! Evidently being honest is only a recommendation at Peek’s. After two weeks of corresponding with Mr. Stacy, I realized that the poor communication was indeed an epidemic starting at the top. On multiple occasions Mr. Stacy told me he would contact me by a certain date and every time I would end up contacting him a few days after because I had yet to hear from him. I finally got the refund I was looking for to the tune of over $2,600. Judging by how big of an ordeal it was to return the overage leads me to believe that fixing their mistakes is not a priority at Peek’s; especially if its going to cut into their profit. My advice would be to find a different company to work with. If not, definitely be present when the work is complete and make sure everything you paid for is left in your possession.