Lifetime Roofing of America

unknown

I called Life Time Roofing at the recommendation of my insureance company to determine if the roof had damage and if we needed to file an insurance claim. I called them on about July 31st and made a request for service. No one called back so I tried again on August 6th and got a sales rep, Jamie Fourmy, who said that the receptionist had failed to give him the message... and that he had fallen from a roof the previous day while doing an inspection. We were leaving town for 5 days so I asked if he could check out our leaking roof sometime before August 11th when we would be returning. He said that he would do so and would call me back when I returned. I returned and was very busy at work so forgot about his call back promise. On August 18th I called the company again and asked if he could return my call to give me the infomation on our roof. He did call back but could not remember which roof it was... his comment was that he had been on at least 100 roofs since then. So, I asked if he kept notes when he did an inspection so that he could follow up with his potential clients and he said no, he usually just told them what needed to be done when he was there. So, he said he needed to come back and inspect our roof again. OK....he came back and called me saying that the roof looked good and there was no need for an insurance claim. I told him that it was leaking so we obviously needed something. So, he said that he would send out his repair man to inspect the roof for needed repairs. The repair man, Victor, showed up promptly and checked the roof. I waited for a call back from Jamie for an estimate of repairs but never received one. So, I called him back twice - it is now August 31st - he called back and said that he thinks the leak is around the skylights and that he will need to call Victor to find out how much the repairs will cost. After all that I have gone through in this process, there is no way that I will give this company my business. I also tried to call the company to speak with the owner, and the receptionist never gave him my message, or he chose to not call back.