Tusa's Plumbing

did not show nor advised, irresponsible, Robin confirmed appointment

They gave me a great price and repairs were completed faster than expected

On Monday 3/22. TUSA plumbing agreed to an appointment on Thursday morning, 3/25, to repair a kitchen sink drain pipe (snapped off at the wall). They never arrived and will not explain why. Do not use them, they do not keep appointments.

on Sun June 7, 20 I called my warranty company about a cleanout that had overflowed raw sewage in my front yard. Tusa's plumbing was assigned on Mon. June 8.I live 4 doors down from this home, and just had surgery so i sent my contractor to meet them. I only knew they were there because they knocked on the door to disturb the renter & she text'd me. I was put on the phone with Matt from Tusa's. He told me that I had a broken sewer line in my front yard, said it had to be dug up and repaired, then he said he had to contact warranty to see if it was covered and hung up on me. I never heard anything. Tues,the renter contacted me again telling me they knocked on the door to tell her they "cleared the problem". I called them to see what that meant and a phone recorder answered, as ALWAYS and I left a detailed message for me to be personally called to be informed of what was happening. Wednesday I never received a phone call, but was told by the warranty co. when I called them that Tusa's had been there that day (no notification again), but there was no electric or running water, so they couldn't do what they needed to do. (which was WHAT?) still no communication from them despite requests. Thursday after multiple left messages on their recorder, I had to call the warranty company again. I was told they were coming out between 10:00-2:00. I never head anything. So called warranty again and was told that on Friday they would be there between 10:00-12:00. At 9:00 am I had an appt with my dr. so I was leaving. I see their truck parked at the location at 8:30 am!!!! The gentleman ignored me as I approached the driver's side door. It took him over a minute to acknowledge me. It was Matt. He said he had to "jett the line". I was never even told this. I asked him about him telling me Monday that it was a broken line...and he DENIED THAT HE EVER SAID THAT TO ME. He said he had to "jett the line" to put a camera down there to see what was happening. I ask, WHY DID THIS TAKE 5 DAYS OF MY TIME AND MULTIPLE VISITS AND SEVERAL LIES AS WELL AS REFUSALS TO CALL ME PERSONALLY???? Horrible customer service. I still haven't gotten to the truth about what is happening with my sewer line, but I guarantee that it won't be Tusa's "helping" me EVER again. DON'T USE THIS COMPANY!!!!!!. Their motto of "we want to know our customers like the old days" is total BULLS**T.

I had a late afternoon plumbing issue that left me with my water turned off completely. I contacted several plumbers who could not get to me for several days, but Matthew Tusa promised me he could have someone out at 7am the next morning, and he did! I appreciate the punctuality, professionalism, and ability to get the job done in a timely manner, and very reasonable price.

I just got around to reading the response from this company back in 2019 and would like to ad that they're not only unreliable, they're liars as well, NO ONE from this company came to my home and I not only had to get the warranty company involved, but the City of Arlington as well.

I'd like to share my recent experience with Tusa Plumbing. I want to express how Matt and his entire team went over and beyond to not only help repair the sewage line under our front sidewalk, but made sure he communicated with us in every aspect of the process. (I.e. shared pictures/video of the problem to be solved, how long it would take, and mainly alleviating all of our concerns it would be done right). There are vendors that have the necessary experience to do the job right, and then there is Tusa that not only had the complete expertise to repair the problem, but ensured our concerns and questions were met with complete satisfaction through communication from start to finish. I would more than highly recommend Tusa’s work to anyone out there facing any type of plumbing issues. ...Very happy customer experience. Shawn (Homeowner)

Contractor never showed nor called. Come to find out this company has a long history of no show with other customers as well.

They reviewed the issue but hurriedly left my home saying that the warranty company would call me. I was concerned and displeased with the lack of information provided. Once I did receive the information, I called another company that said gave me better information. It was not as bleak as Tusa said it would be.

unknown

.

unknown

Our home warranty company sent them out. I put in the request thru American Home Shield on a early Saturday morning. Got a call from Tusa's Plumbing in under an hour. Was given the window of time between 10-2. They arrived by 10:30. A woman came with the technician. Not sure why, but she completed the paperwork. They were both pleasant to deal with. Easy repair & they were done in under 30 minutes. The $75 was our service charge thru our home warranty company.

A very rude, surly man who acted as though I was inconveniencing him finally appeared (He was an hour late). Told me he couldn't work with the dishwasher hooked up (I didnt' know this). I asked if I sahould unhook it. He stated that he didn't have time to wait around. He took the $100. & said to call his office & reset the appt. for another day & he would cut into the wall, as it was a pipe problem. I set the appt. Tues morn. for Thurs. at 8 AM. No phone call, no response to my calls. At 2:00 I'm still waiting and have left 2 messages. I've called the Home Warranty Co. & asked to have it reassigned to someone who is not rude and will certainly be responsive. This was not good customer service. I would never do business with this company nor recommend them.

Our home warranty company sent out Tusa Plumbing because we had what we thought was a leak in our slab. They put air through the pipes and found the leak was between the house and the water main so the warranty wouldn't cover it. So far so good. THEN he proceeded to tell us that it was "Texas code" that you had to have copper lines from the main to the house. This is a bald faced LIE. First of all, codes are municipality specific, so no such thing as Texas code. Also, copper is not code anywhere any more. He said it would be $2450 to replace the line, not including removing the 10 by 10 shrub that was growing over the leak! Of course we said no. We removed the shrub (with a neighbors help), exposed the leak, tried to fix it and made it a lot better but ended up calling Tierney Plumbing to finish the job. They are here now and the fix will cost $270. As if that's not bad enough, Tusa had a bad attitude and left the washer and dryer pulled out from the wall. He also left the gate into the backyard open and the dog got out. To make matters worse, he knew that the only reason we called a plumber was that my daughter had just had surgery and my son in law is a disabled vet!

Two men came to evaluate my leaking water heater - called by my home warranty company, not myself. Not friendly but thought it didn't matter, just needed my hot water heater replaced. Had to schedule 2nd appointment to actually have the work done. I was not at home when the actual work was performed, came home to pipes attached to the outside of my garage wall! Did not use existing pipes. Looks trashy and unprofessional! When I called to find out why this was done and why I was not ASKED if this would acceptable prior to it being done, I was told he didn't have time to call people when he was working. He was in a hurry and had other appointments to keep that day! He told me he could do it the "right way" but it would cost me about another $400! I was told the existing pipes were too high which was the reason for the work around. Again, why was I not notified? Also, could have completely resolved the issue by RAISING THE HOT WATER HEATER! See photos!

Two representatives came out one on crutches both with a bad attitude, they were rude and overbearing. Told me I should have disclosed it was an outside faucet, but there was nowhere to enter that information on their website. I showed the problem to them. They went back to the truck and after 20 min. told me my home warranty did not cover the outside faucet. They informed me they could fix it for $340.00 or I could pay them $60.00 for coming out. I came in to check what we wanted to do. Meanwhile, they left a bill in the door for $60.00 and left before I could tell them what we wanted them to do. We were going to have them make the repair while they were here, but now would never call them again.

I called on Sunday night and some one answered and made an appt. for Monday morning. Matthew, the owner came out and took care of a relatively small job. He snaked out a clogged drain and replaced all the old pipes under my sink. I didn't get another quote but thought price was fair. I had tried to clean out the drain myself but had no luck. The pipes were old, leaky and needed replacing, which was out of my comfort zone. Matthew was polite and courteous and took care of my problem quickly.

They rendered excellent customer services and worked with me, well. They were honest and did a good job. I liked their services and will use the same in future.