Structured Foundation Repairs and Roofing Systems

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Description of Work: As an insurance agent for over 25 years, I've heard many horror stories about foundation repair services. After my experience with Structured Foundation Repair on my own home, I know I can recommend them with confidence. I am also confident that they won't tell you that your foundation needs repair when it doesn't. These people are honest.

Description of Work: Obtained two estimates for foundation repair. Chose Structured Foundation because (1) no money required upfront and they didn't charge for the inspection/estimate; (2) rep actually measured the house as he checked the levels and then recommended one less pier than the other company; (3) only proposed what he thought I needed, concrete rather than steel piers, which was about $1,000 cheaper; and (4) emphasized that the crew would be full-time company employees, bonded and covered by worker's comp. Everything went as scheduled. The crew worked fast and I saw an immediate improvement! They were neat, spread extra dirt into some holes my dogs had dug, and swept off the concrete where they worked. Hope I never have a foundation problem again, but will definitely use them again.

Description of Work: Placed piers and raised the foundation on one side. Everything went well from my first contact to the last.

Description of Work: I had one corner of my house that had sunk 2 inches, so it was pulling on the ceilings and some doorways. I had half of the house that was jacked up. The estimate and measurement were at no charge. They answered all my questions and had a third party engineer validate their work. I had had an estimate by Perma Pier and they were much more expensive. It comes with warranty that can transfer with sale of the house. They were on time, as neat as you can be when you dig twelve holes around the foundation of the house, and were VERY careful and I had no problems with plumbing or sprinklers. They even had to dig around some plumbing. It is a big but necessary investment. I would use them again.

Description of Work: Fixed foundation on 45-year-old home by installing seven piers where needed. On time, very professional... except failed to clean up sufficiently when finished.

Description of Work: Northwest corner of the house had dropped approximate 1 1/2" causing two closet doors to stick badly, create a 2' crack in the ceiling that we've repeatedly tried to repair only to have it crack again, as well as crack the porcelain tile/grout to crack in our main entrance way in our formal living area. After contacting Structured Foundation Repair, Larry Todd visited our house and did measurements, determining that we needed 8 piers and showed the locations of each. We agreed, one week later, the engineer arrived and also conducted measurements. He determined that we should use 9 piers because of the inability to cover 1 foot of the front of the house. We agreed. Proceeded with project. | |***** |As noted above, Larry Todd visited with us and gave us a comfortable understanding of what happens when the slab of your house shifts, flexes, and sometimes cracks. He reassured us that the damage was not likely due to anything we did or did not do, such as not water enough. The 2011 drought created very deep damage due to the clay-like soil constricting due to dehydration. We learned that one of our trees out front is close enough to the house to also draw away any moisture that was intended for the shrubs or foundation. We felt good about moving forward and were relieved to learn that our cost was only going to be $3,990 and nothing had to be torn up inside of the house. I felt comfortable with Larry and the company, as did my husband, so we scheduled the work for Friday, September 28th. ** I'd like to add a nice note of credibility and ethics here ** I referred my neighbor to contact Larry since he also had some concerns. Larry visited him, determined that everything was still within limits and nothing needed to be done at that time. Having been in sales my whole life, I know that most "service salesmen" will find some reason to work on your house, yet Larry did not. It indicated integrity in my mind, and that ensured me that we made a good decision. | |Manuel, the supervisor, and his crew arrived as scheduled. Manuel confirmed the work with me by describing what they were here to do. He also informed me that he would have to leave the job site for a short while but would be right back, which was fine by me. I'm assuming he needed to coordinate another team on another job. He was extremely polite, and showed a sense of confidence with the crew. It was cool - like watching a good "team" of guys. Everyone immediately went into action and I parked myself on the sofa in the back of the house. A few hours went by and I crept out front to see how things were going. I couldn't believe what I was seeing -- mountains of clay-dirt laying on top of tarps, bushes wrapped up and set aside out of the way, and DEEP holes going under the house with guys crunched up installing these concrete cylinders. His team mate is the guy who jams the rebar into the cylinder centers and then hands them down to him when they're ready. I didn't see how it all started, so I won't even pretend to know what they did, but I know it involved a hydraulic line to push these things down. The guys were all friendly and smiling as we made eye contact, and I did my best to show my appreciation of their great attitude. I don't think I'd be smiling after doing the kind of digging and lifting that they were doing! I even practiced my very limited Spanish with Manuel and a couple of the guys. They were quite kind in return. | |Late in the afternoon, Manuel was ready to come back inside the house and prepare for a measurement and command each of the piers to be raised. He parked his electronic measuring device (I have no idea of the concept of the device) and it showed a digital display. He then went out front and talked to the entire team of guys (he spoke in Spanish, so I'm not sure what it was that he said), and each of them proceeded to use some sort of manual jack at each of the pier locations, in perfect synchronization, and all of a sudden the house began to return to the original elevation. It was an AMAZING experience!!! My husband and I were thrilled! Manuel and I checked the closet doors and they were much, much better, but Manuel could tell that additional adjusting was still needed. My husband checked the French doors leading into his studio, which were completely out of alignment. They were also much better, but not quite perfect. Manuel checked his digital meter, went back outside and gave an additional command, the team made additional corrections, and when Manuel came back in, we could see that EVERYTHING was perfect! The closet doors opened and closed like nothing had ever been wrong. The French doors were perfectly aligned. The crack in the tile floor was now just a hairline crack in the grout that can easily be refilled or simply sealed. Most remarkably, the persistent crack in the ceiling was completely gone! If it wasn't for the horrible paint and patches of white that wound up on there, you would never know that it had ever cracked. Also -- we had a crack in several exterior bricks and mortar near a window. It was a fairly significant crack to look at. Well, Manuel said with a big smile that it was also gone! My husband and I were like kids on Christmas day! I kept opening the coat closet door and shutting it -- just because I could! Meanwhile, Manuel had gone back out to his crew to talk with them. I stepped outside to thank the crew and Manuel turned to me and said, "No mas!" (No more!) and I smiled and thanked him! | |The guys then went back into high gear in cleaning everything up, filling the holes with dirt, reinstalling shrubs and everything else that had to go away temporarily. And it was remarkable -- just as several other reviewers said, they put things back and no one would ever notice that they had been there. My husband and I were SO impressed with this team! You could tell they've worked together for a long time. They worked like a well-oiled machine, everyone knowing their job and being efficient at it. | |This was truly an exceptional experience! Paying big money for foundation repair is about as appealing as paying a lot of money for a root canal. Yet somehow, now that it's done, and I got to see what we "got" for our $3,990, I feel like it was a very good value. That team of guys worked their tails off, earned every dollar they made for the job, and I can open and close doors -- JUST because I feel like it! Everything is back to normal again, and it feels great! AND...our house is healthy again, which means a lot to us. | |Thank you to Larry Todd and the team from Structural Foundation Repairs! | |Very satisfied in Valley Ranch, |Laurie Hunchar

Description of Work: They did a great job repairing my foundation for the garage.

Description of Work: May 22, 2014, Installed eight concrete pilings driven under pressure until refusal. Performed third-party engineering analysis before, and after installation of pilings. Performed third-party plumbing leak tests after installation to detect any water pipe or drain leaks. Company did not perform any third-party electrical testing as stated in their proposal, although none seem to be required. By late August, a "sink-hole" developed in the repair area, underneath the foundation. I thought this was probably a result of the replaced soil settling under the foundation, and attempted to fill-in the area with soil that was left-behind by the company crew at my instructions. I was unable to remedy the issue, and called the company in early September. I was told by the company representative that the settling was a normal occurrence, and that they would send a crew by to inspect when one was in the area. No crew came by after two weeks had passed, and I called the company again. Again, I was told that a crew would come by when "available". No response. I called on October 16 and requested to speak with the Company President. I was told that he was not "in-the-office", so I left a message. On October 23, a company technical representative came to my home, inspected the area in question, and was told that the vacant space underneath the foundation WAS a problem that needed correction. He said that someone from the office would call me and advise when a crew would come by. 10/27; no service yet; I called and was told that a crew had not been available yet. 11/12; I called the company and again requested to speak with a company Principal; one was not available. 11/12; received a call from a manager, who told me that they would have a crew available the next day. 11/13; a company crew showed up with fill-dirt and filled the gap to my satisfaction. I received a follow-up call from the manager the next day. | |I think the company did very good work initially, with much attention to detail, and communicated the progress of their work, showing me the leveling improvement with their instruments, and followed the work the following week with a third-party engineering analysis, which also showed results of the work. | |The only complaint I have with the company is how slowly they reacted to what was a serious issue that showed itself after sometime had passed after their work. I expected their response to be with more concern, and to be resolved more quickly. |

Description of Work: Added 7-8 piers under house

Description of Work: Foundation repair. Satisfactory

Description of Work: My foundation had shifted, and SFR put in 19 piers to raise the foundation back to the necessary height. They did a great job and have been very helpful to bring by dirt to fill in the occasional sink hole.

Description of Work: Shored structure for peer and beam that is on side if hill, so crawl space goes from 1 foot to 15 ft high. They did ok. They were easy to work with but I would have preferred that they provide me a drawing of their plans so that I didn't have to keep questioning what they were doing. It's an octagonal geodesic dome home and the drawings provided to the foreman were confusing -- he was good and knowledgable -- but the work was not laid out well nor explained well to him. We had to call the manager to come before work started so that we were all clear on expectations. The outcome was satisfactory. We had contacted this company originally to replace a structural 80 foot beam that was water damaged and to shore up the pier and beam - but they passed us off to another company that would have better equipment for handling the job --- we spent thousands if dollars with the other company and had to recall this company to fix what wasn't done properly. It was a long, distasteful, expensive ordeal that I am trying not to let enfluence my actual assessment of this company's work. We do NOT have a good track record with contractors, but I think structured Foundations is ok -- just ask them for a copy of the drawing they are giving to their foreman for the work to be performed so that everyone knows what is to happen. We are hands on people and like to know the decisions that have been made about the work and that the same information has been conveyed to the workers. Get your warranty information in writing upfront as well. I think this company's actual work is good, but they need to sharpen their skills on the paperwork for the customer.

Description of Work: They repaired our foundation. We had shifting due to the drought. They were punctual and when the repairs were completed you could not tell that they worked on the foundation. Great job.

Description of Work: They replaced an aged wooden beam under our home..... then leveled/rebalanced the home. They made helpful suggestions to maintain balance and provided pictures of work done. Followup was excellent.

Description of Work: The initial service was satisfactory. The initial followup required a longer than ideal delay and the quality of service was not up to expectations. A third followup is necessary due to additional settling of my home. The time for contact with me was relatively long (weeks) and result of inspection did not meet THEIR criteria for additional repair. I am not pleased with their current response.

Description of Work: They put in french drain on 2 sides of my house. It was ok.

Description of Work: I got them for foundation repair.

Description of Work: Quite a process! We had three internal piers installed and over 20 external piers. We moved two rooms worth of furniture into the garage and had weather problems on the days of actual work. They used two crews and got the job done on time. Whew! This had to be done, but I hope we don't have to do it again!

Description of Work: The initial evaluation, explanation of services and charges, and contract signing went well - all my questions were answered. The crew showed up as scheduled, the piers were installed and the foreman did a thorough job of answering my questions as the job progressed. When the last pier was being worked, one of my sprinkler lines was nicked, resulting in a leak. This crew spent over an hour trying to fix the leak, as I watched. They were not skilled at accomplishing this repair, lacking the parts and expertise, but they attempted to fix it, so they could leave. They were unsuccessful, so the foreman cut out the unsuccessful repair and took the pipe with him, with a plan to return in the morning, with the correct repair piece, leaving the pier exposed, which was fine. BUT nobody returned for 10 days, leaving their tools, trash, tarps and other items in the yard. Promises to return calls were not kept. One woman DID call me three times to get paid for the job, which I declined, as it was not complete. After 10 days, a new crew appeared, fixed the sprinkler, covered up the pier, apologized for the experience and left the jobsite in a satisfactory condition. My complaints center on lack of communication with me on job completion despite repeated attempts from me, lack of coordination at the home office to complete the work, and the unsatisfactory attitude of the one female employee that I periodically spoke with on the phone, whose sole focus was getting money, and NOT at all with customer satisfaction. She is a poor representative of this company, and is the primary reason that I would not use them again.