SUNBURN POOL & SPA EQUIPMENT SERVICE

Horrible. Brian came out and said old pump was shot and needed to be replaced. However he could not commit to a time to complete the work. The pool was turning into a mosquito swamp, so I hired someone else, even though this work was covered by my Home Warranty and Brian was the insurer's contractor. So I ended up paying $750 for a better pump including installation from a contractor the insurance company would not pay for. Brian then came out one day and replaced the BRAND NEW PUMP with a cheaper version. I screamed and he came back and returned the BRAND NEW PUMP he had taken out. How he did not realize he was replacing a brand new pump, I do not know. Then he KEPT the pump the insurance company paid for, which doesn't belong to him, even after I asked him to leave the pump and I would sell it to offset what I had just paid the other contractor. To me, that was completely unprofessional and unlawful, and I am considering suing him to recover the value of the pump he took.

Mr. McIntosh arrived on time and was extremely polite. The job turned out to be a little more complicated than it should have been due to some other plumbers somewhat strange piping work done a couple of decades ago. He showed me exactly what he had to do and answered all my questions. He even gave me a little tutorial on my pool equipment that I appreciated very much.