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FootStep Cleaning Services

House Cleaning, Homebuilders, Handyman Services,

About us

Cost is determined by the job. Family owned & operated. See website for additional services.

Business highlights

15 years of trusted experience

Services we offer

Residential & commercial cleaning. WE do Windows inside and out, Pressure Washing and more.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.34 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
3.8
professionalism
4.0
responsiveness
4.8
punctuality
4.5
Showing 1-4 of 4 reviews

Sharon P.
08/2013
5.0
house cleaning
  + -1 more
I have used them several times before and I was Always always pleased. They have done our natural stone floors. They have made many many repairs. They did our windows. They cleaned our cabinets. Hung mirrors that we couldn't lift. They made our back porch steps and rails. All first class work and we are truly pleased with them. We will definitely be calling them back
Description of Work: Gave us estimates on work we needed done. We had to postpone the work for financial reasons and they are waiting on us for a start date. Hopefully that will be soon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen B.
07/2013
2.0
house cleaning
  + -1 more
I called them and talked to the husband. He assured me that we would have a super professional team that would clean houses to make them ready for sale. I got a mother with her 16 year old daughter and another woman. They did not do a professional job. The employee was constantly smoking cigarettes outside, and the young person seem flighty. To pay $150 for 2 hours of cleaning service of this caliber was too much. I don't recommend them to anyone.
Description of Work: They cleaned my house for me.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$150

Response from FootStep Cleaning Services
First I would like say how great it is to finally have my first negative review. After close to 4 years of service this is my first and only negative review on the web period. As for a response to this review I must admit I am surprised. First service was render close to 3 weeks prior and after completing the job we did not get any type of response stating that the client was dissatisfied with the job. The client did not speak up at the end of the job or attempt to call or email us that things needed to be redone. But after 3 weeks of service there is not a lot we can do to remedy the problem. We are a Christian based business and would have returned the next day to try to redo areas of concern. I spoke with the employee in regards to smoking and was not aware they took a break and smoked. Normally she only smokes at the end of the job while loading equipment. The team we use is my Wife and yes she is a mother but most people out there who clean are a mother and wife. My 16 year old AB honor roll daughter who is enrolling in the Navy after her 17th Birthday in August this year, enjoys working with her Mother to earn money for summer activities. Not sure why she seemed "flighty" but she is a normal 16 year old teen and I guess they are all "flighty". We were hired to clean the home and informed the home would be empty for us to clean. After starting the job we were instructed to pack items in the kitchen into plastic bags and move other items around to clean the home. The client asked us to try to keep the clean time to under 2 hours and we did that. However moving items and packing items takes away from the clean time and reduces the 2 hours of cleaning. We also was asked to try and remove a large amount of rust from a bathtub. Most services would have said to replace the tub instead I called my Husband and asked him to go buy me some chemicals to get it off. So that I could remain on the job. After $35 dollars in Commercial grade CLR and over an hour of scrubbing the one tub we lightened the rust but was unable to remove it. All in all I apologize the client was not happy with the service and had we been given notice on that day or within 48 hours we would have gladly tried to remedy the issue. Thanks and God Bless.

Sharon P.
06/2013
5.0
handyman service, home builders
  + 0 more
They do make-ready new homes. They do churches. They do just about anything. Now he has branched out and incorporated. He will get his documentation together and will be here this evening. He cared. It wasn't about money, it was helping other people, that's what stood out with him. I was so grateful for his help. He was so very professional. He was clean, prompt, punctual, friendly and he was certainly reasonable in his prices. The railing on our house was not finished right because the builder took off in the middle of the night. There was no railing on our stair rail and there was going to be a 3 year old within a couple of weeks. Brian got to work immediately and made a rail for us. It was beautiful, very professional. The builder never bothered to put back porch steps, it would be a 5 foot drop. He went to work immediately and build railings and built the stairs. He did a bunch of little things in the house that the builder had just ignored. The washer and dryer they never took the shipping bolts out of them. Had I turned it on, it would have been terrible. Just bunches of things. We had him come back for a lot of jobs. If he didn't know, he didn't try to snow you, he would go and try to find out.
Description of Work: I last used FootStep Cleaning Services over the past year. He put up railings and built stairs and other fixes around the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from FootStep Cleaning Services
Thanks for your review!! We are Blessed to have clients like these folks.

tim S.
10/2011
5.0
house cleaning
  + -1 more
It is a family owned organization and very professional and customer oriented. I am the kind of person I like to have somebody care about what their doing and they seem to care. I mean they caught onto what we wanted them to do right away and it wasn't like we had to go over it 3 or 4 times with them. They are very trustworthy, they call and follow up and they did a cleaning when we had the house remodeled. We hadn't even met them we did it over a conversation over the phone and internet. They did such a great job and was looking for a regular cleaning so we are very pleased with them.
Description of Work: I used Footstep cleaning service for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from FootStep Cleaning Services
What can I say about these folks?? Well first these clients are two of the most wonderful people we know. They have been faithful clients for quite some time and they are one of many people we look forward to seeing on a regular basis. Thanks for the kind words and God Bless!!

    Contact information

    180 Raccoon Rd, Elgin, TX 78621


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Homebuilders,
    Handyman Services,
    Pressure Washing,
    Window Cleaning,
    Gutter Cleaning,
    Carpet Cleaning

    FAQ

    FootStep Cleaning Services is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    FootStep Cleaning Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, FootStep Cleaning Services offers free project estimates.
    No, FootStep Cleaning Services does not offer eco-friendly accreditations.
    No, FootStep Cleaning Services does not offer a senior discount.
    No, FootStep Cleaning Services does not offer emergency services.
    Yes, FootStep Cleaning Services offers warranties.
    FootStep Cleaning Services offers the following services: Residential & commercial cleaning. WE do Windows inside and out, Pressure Washing and more.

    Contact information

    180 Raccoon Rd, Elgin, TX 78621


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM