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Tom's Appliance

Appliance Repair

About us

Appliance repair major thomas and tom jr. Father and son . 35 years experience on thomas senior, all major brands. Texas air conditioning and heating license 13523c.

Business highlights

17 years of trusted experience

Services we offer

Subzero wolf, also factory authorized for viking, miele & general electric.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
13%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
3.9
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-8 of 8 reviews

Kathleen D.
10/2017
5.0
appliance repair
  + -1 more
good work done
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Gisele E.
02/2016
5.0
appliance repair
  + -1 more
He did an incredible and fast job. He is a very plaisant gentleman very professional.
Description of Work: Installed a dishwasher and a microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Tammy H.
09/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: Okay, we contacted them and he came over to 'look' at our microwave to let us know what is wrong with it and if he can fix it. Next thing you know, he fixes it and then tells us the price? I never would have paid $110 for a $250 microwave. My husband did tell him how come he didn't tell us first before fixing it, but he came up with some excuse and then said we had to pay him. Never ever again. They did fix it, it works great, but would have liked to have the choice first.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$110

Carolina C.
06/2015
5.0
appliance repair
  + -1 more
He is very professional, courteous, and punctual. but a bit on the expensive side.
Description of Work: spinning cycle on washer was not working and he replaced what was broken and fix the problem

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$198

Sandra P.
05/2015
5.0
appliance repair
  + -1 more
Thomas and I spoke on the phone and he agreed to go to my mom's home that day and he got there just as promised. My mom is elderly and has a caretaker so they were the ones who actually met Thomas but they had no complaints and he was professional and easy to talk to on the hone.
Description of Work: My elderly mom called me to say that her fridge was no longer cooling and Thomas determined it was lacking Freon and replaced it at the time of his visit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Debra K.
03/2013
5.0
appliance repair
  + -1 more
Excellent
Description of Work: Repaired front loading washer and checked settings and explained them to me on new oven and cooktop. He was very friendly and helpful, I would definitely use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ernest C.
03/2013
5.0
appliance repair
  + -1 more
Tom's Appliance is very efficient. He knows what he is doing and he is very knowledgeable. I find him very honest and trustworthy. He came and diagnosed the old refrigerator as being bad so I went and bought a new one and he went and picked it up and installed it. He is not the cheapest in price but his quality of work is excellent.
Description of Work: I used Tom's Appliance to install a refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Ann G.
04/2012
5.0
appliance repair
  + -1 more
The guy was great, showed up exactly on time, he was polite and he fixed it. He called the next day to see if I used it and it was working. You don't get many that call and follow up. He was professional and he took care of the problem and it works perfectly now. He is top notch.
Description of Work: I had a convection oven repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    458 El Camino Dr, El Paso, TX 79912


    Service hours

    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 6:00 PM
    Friday:
    8:30 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    Tom's Appliance is currently rated 4.8 overall out of 5.

    Monday: 8:30 AM - 6:00 PM

    Tuesday: 8:30 AM - 6:00 PM

    Wednesday: 8:30 AM - 6:00 PM

    Thursday: 8:30 AM - 6:00 PM

    Friday: 8:30 AM - 6:00 PM

    Tom's Appliance accepts the following forms of payment: Check
    Yes, Tom's Appliance offers free project estimates.
    No, Tom's Appliance does not offer eco-friendly accreditations.
    No, Tom's Appliance does not offer a senior discount.
    No, Tom's Appliance does not offer emergency services.
    Yes, Tom's Appliance offers warranties.
    Tom's Appliance offers the following services: Subzero wolf, also factory authorized for viking, miele & general electric.

    Contact information

    458 El Camino Dr, El Paso, TX 79912


    Service hours

    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 6:00 PM
    Friday:
    8:30 AM - 6:00 PM