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SoBellas Home Services

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.

Business highlights

16 years of trusted experience
Se Habla Español
Family Owned & Operated
Eco Friendly

Services we offer

Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.

Services we don't offer

Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 651-687 of 687 reviews

Deepa M.
09/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thank you for the great review.

Susan T.
08/2014
2.0
appliance repair
  + -1 more
See above
Description of Work: Charged me $200+ to press three buttons simultaneously on my dishwasher. That's it. No exaggeration. Claimed it was fixed and that the bad smell came from the P trap in our sink. Recommended we clean out the p trap and if there still is a smell call a plumber. We cleaned p trap, had two different plumbers come out, and both said it was the dishwasher. Called them back 32 days later (it was summer and we were out of town) and they refused to come back bc they only guarantee their repairs for 30 days. I recognize we were two days out of warranty but given how much they charged and the fact that the repairman only pressed the buttons and didn't actually do any repair makes me angry. I definitely will not use them in the future.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$239

Response from SoBellas Home Services
Sorry for your experience, I cant find your name or address in our system. The only service call that I can find that could be you is a different customer name and address. The only match is the zip code. We were there for a dishwasher and dryer, total charges were not $239, but only $152.00. Also as to our refusal to come back must be a misunderstanding, because our warranty is 1 year, 30 days is only for other problems. And we would never refuse to come back. If you were having the same problems at 32 days this would be covered under our 1 year warranty. I don't know who you are, but there is some sort of misunderstanding. If we have been to your house, you have a 1 year warranty on same failure and a 5 year warranty on any parts. You will have to call if you want further assistance. We cant help if we don't know who you are.

Larry G.
08/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired ice maker. Replaced water valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Response from SoBellas Home Services
Thanks for the great review.

Julie V.
08/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Assessed the water dispenser on fridge- he opened the panel. I as the owner was able to ID the problem and fix myself. Tech did not try to up sell me or argue as I made the repair. Great company and I will call again if my mini repair every fails on it

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Raymond T.
08/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Walter T.
08/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Repair Frig and Dryer. Good work, fair price, timely completion

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from SoBellas Home Services
Thanks for the great review.

Chelita N.
08/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Lucy S.
08/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Replaced my A/C - Swamp cooler. My old unit died, and Sobella's was prompt in their service and attention. They offered to install refrigerated air, but I just could not afford it at this time. Quality work all the way through.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from SoBellas Home Services
Thanks for the great review

Sharon G.
08/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: All went fine. I found it a bit pricey for $30 minis of work.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from SoBellas Home Services
Thanks for the review. As to the price, the charges paid to us was only $90.90 + charges to Angies of $39.00 is only $129.90. Now, I know this is still a lot of money, but if you were charged $199 please let me know because this is not what is in our system. I want to make sure there was not a mistake on our part.

Micke R.
07/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Paulette C.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked refrigerator to see why it was leaking on the inside. After finding out the source of the leak, I decided not to have them defrost the refrigerator, but to do it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

CLAUDIA S.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I purchased a Big Deal for them to perform an appliance repair diagnostic call.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from SoBellas Home Services
Thank you for the review

DENNIS O.
07/2014
2.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Tried to use recent $39 Angie-Coupon towards simple recharge of a portable A/C unit, which I offered to bring into the shop... triggered a string of exchanged e-mails about how such a unit is not an "appliance" or HVAC system qualifying for their services. They should take "appliance repair" off their ads; it's quite MISLEADING or at least needs qualification! Also, quoted service-call and hourly rates are no bargain.... I told 'em I would post these comments in advance.

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0

$75

Response from SoBellas Home Services
Again sorry to lose you as a customer. We really would have loved to work with you. You never purchased a coupon nor used our services, so kind of hard to judge us. We do not advertise that we work on portable a/c units. They are throw away items not worth spending time or money on. We only advertise major kitchen and laundry appliances and home air conditioning. If your looking for the cheap way out, use an unlicensed, uninsured handyman, they will do anything for $40.

Breann B.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from SoBellas Home Services
Thanks for the great review.

Walter T.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Hired for appliance and plumbing repair. Did the work on time at proposed cost. Work was excellent. Will use again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from SoBellas Home Services
Thanks for the great review.

john P.
06/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the review. To help us with future customers, what could we have done to get an A?

Robert J.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They made a minor adjustment to the dishwasher (< 5 minutes) that fixed the issue. The only money I paid was the $39.00 to Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review

Theresa J.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from SoBellas Home Services
Thanks for the great review

Rodolfo L.
06/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: I purchased a Big Deal for a large appliance repair diagnostic. I was having my problems with my ice maker. They were responsive. The wall on the backside of my fridge had water that was filling up on it and we couldn’t figure out where the problem was coming from. I ended up cutting off the water supply The technician told me what was wrong with it, but didn’t tell my how to fix it. I don’t think the technician knew exactly what the problem was. I was disappointment that he couldn’t tell me what needed to be repaired on it.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from SoBellas Home Services
sorry for any confusion, looking over the invoice it needed an new ice maker. If you need a copy of the invoice let us know.

Billie B.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced heating element in LG dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from SoBellas Home Services
Thanks for the great review

Tim & Cathy F.
06/2014
3.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: I used the Angies list coupon to have them come out and look at my garage frig that wasn't cooling. Showed up on time nice guy (looked like an unmade bed) told me it was the hinge that needed repalace and it would be another trip out and 170 more dollars. I paided him in full and he said he would be back in a day or two because all parts are over nighted. After I called and 5 days later he showed up replace the hinge. I googled the price of the part 20 dollars so if that is what they paid thats 180 dollars in labor it took about 30 minutes almost 400 dollars an hour. I guess we should all fix hinges.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$200

Response from SoBellas Home Services
Sorry you were not completely satisfied with our services. We will look into your delay issues. I do see you scheduled an appointment at 8:40pm on Tuesday the 22nd. We arrived Wed the 23rd at 11:42 am, and called you back to schedule on Thurs the 24th at 9:46 am with the part to schedule you. Being into the weekend we got you scheduled for Monday the 28th. Are are usually a little shot staffed over the weekends. Im not sure of your delay issues? I would say we were well within the expectations that the tech presented. As to the price we must charge what it take to bring a certified screened tech with a fully stocked company vehicle to your house and do the repairs and still make money at the end of the day. There are many cost well beyond the one tech and truck you saw. If we cant pay the bills and still make money, we shut the doors. If you are looking to save money, you can always load your fridge up on a truck and bring it to us, you will save a lot of money and pay no trip or diagnose fees. As to the unmade bed comment? Im not sure, Paul was the tech and he is usually a good looking well dressed guy who is very well liked, but ill look into that. He should have been in uniform. His wife is pregnant so he might not know how to do laundry:)

Phillip M.
05/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from SoBellas Home Services
Thanks for the great review.

Mary R.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Extremely pesky issue handled with multiple visits but outcome good. Apparently using generic water filter on this model refrigerator blew out circuit. They methodically worked on most likely issues and patiently kept coming back at my convenience until everything fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from SoBellas Home Services
Im happy we got the problem resolved for you. Thank you for the great review.

Sharon C.
05/2014
3.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They replaced a broken ice dispenser. the cost was extremely high to replace one little plastic part. But they did a good job.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Response from SoBellas Home Services
Thanks for the review, I understand in home repairs can get expensive. If you want to bring your fridge to us next time we can save you a lot of money. Our cost to bring our stocked trucks and certified techs to your house two times is very high.

Daniel C.
05/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They replaced my icemaker in the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

Response from SoBellas Home Services
Thanks for the great review.

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
375695
Trade License Locale
New Mexico
Trade License Authority
New Mexico: Contractors
Trade License Expiration
09/30/2027

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

SoBellas Home Services is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM