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SoBellas Home Services

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.

Business highlights

16 years of trusted experience
Se Habla EspaƱol
Family Owned & Operated
Eco Friendly

Services we offer

Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.

Services we don't offer

Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 601-687 of 687 reviews

Dan H.
04/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: pump on dishwasher jammed, he cleared the jam and all is well

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from SoBellas Home Services
Thanks for the great review.

STEVEN A.
04/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Came out under a warranty claim and replaced parts as needed. Very professional and honest.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Nicholas L.
04/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: The technician, Jose Martinez, called to say he was on his way, showed up on time, repaired the refrigerator, and did an outstanding job overall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from SoBellas Home Services
Thanks for the great review.

Steven B.
03/2015
1.0
appliance repair
Ā  + -1 more
unknown
Description of Work: I contacted them before using because they were showing their address in El Paso, they assured me they had a branch very close to me in San Antonio so I sent the money to Angie's list but when the service was ordered they told me I was too far away from SA, only 30 minutes away so they would not come. I tried to get my money back from Angie's list and could not, this is a big thumbs down to Angies list as well. Regards, Steve
Rating CategoryRating out of 5

Response from SoBellas Home Services
Sorry [member name removed], we do not service Canyon Lake, only Bexar county. Angies list should give your money back. We are not set up with Canyon Lake in our profile with them, they should not have sold it to you.

Glenda D.
03/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Dryer repair two different items needing fixing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from SoBellas Home Services
Thanks for the great review.

Gerard M.
03/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Every contact I had with the company they were very professional. The man who came out communicated clearly and helped me make the decision about replacing the dish washer or repairing it. The conversation was very helpful. I had a special deal for $39 for a diagnostic call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Marisela S.
03/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: My washer wouldn't start and this was FRIDAY the 16th of January morning. I looked up somebody on Angie's List and got Sobellas number. I called them and they came in the afternoon on the 16th. The technician analyzed the problem and it was a part on the bottom of the washer. They had to order it but he got the machine to work with small loads and I was able to wash my husband's work clothes. I thought it was going to be a over a week before they came and replace the part but on Tuesday they called me to see if I was home because they had received the part. The technician came and fixed it. I was very happy with their work and would recommend them to anybody with appliance trouble.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from SoBellas Home Services
Thank you for the great review.

John H.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: fixed my washing machine. works well now!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from SoBellas Home Services
Thanks for the great review.

Raymond T.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Frank G.
02/2015
5.0
appliance repair
Ā  + -1 more
This went very well.
Description of Work: This was a Big Deal for an appliance repair.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Susan F.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thank you for the great review.

JAN M.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from SoBellas Home Services
Thanks for the great review.

John P.
02/2015
5.0
appliance repair
Ā  + -1 more
very well
Description of Work: replaced parts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

Response from SoBellas Home Services
Thanks for the great review.

Nina O.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: They cleaned out the internal part of one of my gas burners on my stove. I felt a little foolish that I hadn't been able to do it, but they did it and now my stove works like it used to!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Response from SoBellas Home Services
Thanks for the great review.

Tammy A.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: They came out and looked at the stove top to determine what was wrong. They did a wonderful job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from SoBellas Home Services
Thank you for the great review.

Anthony W.
02/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: The provider gets a good score solely on the second tech from SoBellas, Paul M. The initial tech didn't solve our problem, which necessitated a second service call. Paul M. was fantastic and got our dishwasher up and running again in no time, and was great about giving upkeep tips to combat hard water, and general maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from SoBellas Home Services
Thanks for the great review.

John & Pandra L.
01/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Paul worked with me for several weeks as we searched to isolate the problem with the temperature of the refrigerator. Initially, he replaced the relay cap start device to the compressor as the housing cover was very hot when the unit was running. Eventually, he had to replace the thermostat and wire along with the door switch as the unit would occasionally stop cooling. It has been nearly six weeks since his last visit and the refrigerator has been working with no temperature issues. Paul was a pleasure to work with as he was more than willing to explain each step of what he was doing. I would definitely recommend Sobellas for any appliance problem that you may encounter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$332

Response from SoBellas Home Services
Thanks for the great review.

Frank W.
01/2015
5.0
appliance repair
Ā  + -1 more
Very good customer service so far.
Description of Work: I am using them for appliance repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Jana F.
01/2015
5.0
appliance repair
Ā  + -1 more
nothing special to say
Description of Work: unstuck garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Teresa T.
01/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Doug K.
01/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

DIANE R.
01/2015
5.0
appliance repair
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from SoBellas Home Services
Thanks for the great review.

Billye H.
01/2015
2.0
appliance repair
Ā  + -1 more
unknown
Description of Work: All I needed was a new upper coil for my oven, which I told them in the beginning. After waiting 24 hours for a return call and another day for the tech to come out, he came and looked and said they would have to order the coil, which I knew from the beginning and was why I told them what I needed. That took a week of no response from them again and if I had not called them back, I don't know how much longer I would have had to wait. The service tech was excellent and did a good job. The responsiveness of the contact information was awful and the price was way too high.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$250

Response from SoBellas Home Services
Sorry for the delay, we came out to your house on Christmas eve and ordered the part. Unfortunately the part supplier and our company was closed Christmas and through the weekend. The part was received on December 29 late evening and ready to go on December 30. We had you all done by December 31. Sorry we did not have the parts on our truck in the first place. Our trucks are fully stocked with the most common parts. As to pre ordering parts, we don't. We must diagnose the problem first. Sorry for the delays, the holidays take a toll on everyone. I hope you can give us another chance.

Pamela F.
12/2014
5.0
appliance repair
Ā  + -1 more
great
Description of Work: dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from SoBellas Home Services
Thanks for the great review.

Cindy S.
12/2014
2.0
appliance repair
Ā  + -1 more
unknown
Description of Work: We called to have the rubber seal on the washer door replaced, this was done on time and efficiently, however they found another problem and then another.... Since the repairs, the washer drum bangs when washing. They said it was bent due to the out of alignment condition caused by the rusted springs, however, it never made this noise prior to their work. We ended up buying a new washer drum and having it installed. It still bangs horribly and my husband reports that his calls are not returned. It may have been cheaper to replace the washer than to have service after service performed with no resolution of problems.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$400

Response from SoBellas Home Services
I am very sorry, I will look into this and see what is going on.

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
375695
Trade License Locale
New Mexico
Trade License Authority
New Mexico: Contractors
Trade License Expiration
09/30/2027

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

SoBellas Home Services is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM