Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small
About us
SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.
Business highlights
17 years of trusted experience
Se Habla Español
Family Owned & Operated
Eco Friendly
Services we offer
Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Services we don't offer
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio
The first guy that came ran the washing machine and never saw it leak. It would only leak on the second rinse cycle, which is weird. He recommended cleaning out the dispensing tray with vinegar and we tried that and it didn't work. We called back and they sent another repairman at our convenience who thought the dispensing tray needed to be replaced. They ordered a new one and within a week it was replaced. No more leaks! Did an excellent job, great price. Would recommend again and again.
Description of Work: Fixed leaking washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from SoBellas Home Services
I'm glad we got it taken car of. Thank you for the great review.
Carol S.
06/2014
5.0
appliance repair
 + -1 more
It was good. He gave me the right advice.
Description of Work: It was a big deal for an appliance repair service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thanks for the great review
Tim K.
06/2014
5.0
appliance repair
 + -1 more
All in all this was a good experience. The customer service representative that scheduled my call was very courteous and was able to schedule a service call within one hour of my call. Amazing! The service rep called me prior to arriving and let me know his estimated ETA. Very professional service.
Description of Work: Inspected front load washer to diagnose loud noise during spin cycle. Provider gave an estimate to replace the washer drum since the bearings were bad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thank you for the great review.
Gary K.
06/2014
5.0
appliance repair
 + -1 more
Very impressive company. Prompt, polite, efficient and extremely affordable.
Description of Work: Repaired ice maker water line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thank you for the great review.
SUSAN T.
06/2014
5.0
appliance repair
 + -1 more
They were very good! I had them repair my microwave and I've had no issues since they did the work. They were also very professional! This was the first time I had used them, and I would use them again in the future as well as recommend them to others. He did a great job explaining why the part went out.
Description of Work: I purchased the Big Deal, $39 Large Appliance Repair Diagnostic plus Credit for Repair.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from SoBellas Home Services
Thank you for the great review.
Lara B.
06/2014
5.0
appliance repair
 + -1 more
They were good, i was pleased with their service. The technician that came out was here on time and it ended up not being a problem but he accessed the whole thing, he spent a good time and did a good job. They were running a promotion at that time. There was free consultation to access what was going on.
Description of Work: I used SoBellas Appliance to fix my washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from SoBellas Home Services
Thanks for the great review
larry H.
05/2014
5.0
appliance repair
 + -1 more
6452 We are deciding on whether to buy or fix the washing machine. Yes we will definitely call again if we have any problems with our appliances, a/c. or heater. We were very pleased with the service man and the people at the office!!!!!!!!!!!
Description of Work: The service was great, called one day and came out same day. The service man diagnoised the problem and gave us some input since it was an older washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thanks for the great review. Sorry for any confusion on the trip charges with the tech. I understand it was taken care of, let us know if it does not get credited properly. It might take 7 business days to really see what happens with it.
Manuel G.
05/2014
5.0
appliance repair, heating & air conditioning/hvac
 + 0 more
1. Very professional. The technician was extremely polite and explained the situation clearly. 2. The prices were reasonable and we expect to pay a decent price for good quality work. 3. The work was done expertly. They protected our floor and were meticulous about cleaning up afterwards. 4. The technician even pulled out the fridge and cleaned the coils in the back for us (no charge).
Description of Work: One of the boards on our GE Profile fridge went out and caused the temps to not cool properly. SoBellas diagnosed the problem and replaced the board, which fixed the problem.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from SoBellas Home Services
I am happy everything went well. Thank you for the great review.
Juan G.
05/2014
5.0
appliance repair
 + -1 more
Really fast service, the next day SoBellas Appliance contacted me was when my appliance was fixed. The tech came right on time, 9am sharp, very friendly and quickly fixed my problem. I will use them in the future.
Description of Work: My washing machine did not work, the lid safety switch stuck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from SoBellas Home Services
Thank you for the great review.
Heinz M.
05/2014
5.0
appliance repair
 + -1 more
It took a while for the machine to emit the loud grinding groan that had us concerned. Due to "modern" appliances going through a long lasting "sensing" cycle. Fabian immediately knew what the problem was and fixed it - no parts needed. Total maybe 45 minutes.
Description of Work: Fabian diagnosed and repaired our washing machine on the spot. Very professional and personable young man.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from SoBellas Home Services
Thank you for the great review
Jenny C.
05/2014
5.0
appliance repair
 + -1 more
Although the repair guy didn't get to us until the tail end of the work day, he got here before 5:00 as promised and took care of our refrigerator issue in about 20 minutes. He was very courteous and professional and we are glad to have the fridge fixed, since we're leaving town tomorrow. I was very pleased that we got an appointment the same day we called. Would definitely use them again.
Description of Work: Our refrigerator had a short and So-Bella sent a repairman to fix it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$239
Response from SoBellas Home Services
Thank you for the great review
Jennifer C.
05/2014
5.0
appliance repair
 + -1 more
This was a great experience. I will use them again. He (Paul??? I'm sad that I can't remember) explained everything to us and made us feel comfortable when asking clarifying questions. We now know why it happened and how to prevent it from reoccurring in the future. I really appreciated that he called me to let me know that he was working with other costumers and would be later than expected.
Description of Work: Our freezer wasn't working correctly. He knew right away what the problem probably was. He offered to fix the problem, but he also gave us some suggestions and tips so we could try to fix it ourselves. We chose to try his suggestions and fixed the problem ourselves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thanks for the great review.
Amber P.
05/2014
5.0
appliance repair
 + -1 more
He was very courteous and patient because I had a lot of questions. I feel that he was very honest and upfront, and I appreciate not feeling like I was getting the run around. Very professional and punctual---a great representative for his company. Just a quick note: the customer service that I received from Joanne who scheduled the service was excellent as well. Very friendly and efficient!
Description of Work: Paul came out the same day and diagnosed the problem with my dryer. It was the timer and it needs to be replaced. He gave me a quote on the spot and explained my options to me. I chose not to go with the repair at this time due to the age of the washer and dryer (stackable), but he assured me that my quote would be valid for 30 days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thank you for taking the time to give us such a great review.
Edward E.
05/2014
5.0
appliance repair
 + -1 more
Tech was on time, professional and competent.
Description of Work: Technician troubleshot gas clothes dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thanks for the great review.
kristin R.
04/2014
5.0
appliance repair
 + -1 more
When we were getting quotes, they were the most responsive and competitive. They were always on time. They were neat and respectful. The service was completed in the said amount of time for the said amount of money. Would certainly recommend the service to others.
Description of Work: They did a full conversion to refrigerated air for a 2 story house. Required 2 new furnaces and 2 air conditioning units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,500
Response from SoBellas Home Services
Thank you for taking the time to give us such a great review. Our team really appreciates it.
Louis C.
04/2014
5.0
heating & air conditioning/hvac
 + -1 more
They were excellent. Prompt and informative.
Description of Work: SoBellas did some air conditioning work for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from SoBellas Home Services
Thank you for the great review, we really appreciate it.
David D.
04/2014
5.0
appliance repair
 + -1 more
Technician knew what he was doing and was very professional. He looked up the parts on line on the spot so he knew what the costs would be. Didn't take long to replace the ice maker once he had the correct part. Water is still leaking so I think the drain line problem isn't completely fixed. I'm in the process of moving and haven't had time to call them to come back out.
Description of Work: Checked ice maker and drain lines in freezer and checked control panel on range. Ice maker wasn't working so they ordered a new one and they cleaned out the drain lines to prevent water from leaking onto floor. Range control panel could not be fixed and would have to be sent back to factory for rebuilding at a cost of over $500. I declined to get the range fixed. Technician ordered ice maker and came back in about 2 weeks to replace, but the part was wrong so he had to reorder and came back about a week later.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from SoBellas Home Services
Thanks for the great review, give us call when your ready so we can look into the leak again.
Rachel L.
04/2014
5.0
appliance repair
 + -1 more
Arrived promptly and was very professional. He explained to me what the problems were with both appliances and what needed to be done. Repair was done on the refrigerator at which point he discovered a leak that needed to be fixed by a plumber. It was a leak behind the refrigerator that we didn't even know about. He ordered the part for the dishwasher since it was the computer portion that needed to be replaced and he explained that there was a 5 year warranty. He suggested to me that I should defrost the freezer to see if it cleared up another leak that we originally called on to see if that cleared the problem. I appreciated that he didn't try and sell me a repair that may not even be necessary. I've since tried his suggestion and it cleared the problem leak up for about a week before it started again but at least we know that the leak is probably related to something else going on in the freezer. I will be calling them again to come out and take look.
Description of Work: The serviceman repaired a leak in our refrigerator and diagnosed the problem with our dishwasher. He ordered the necessary part for our dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thanks for the great review. Please give us a call so we can look into the leak on the refrigerator again.
Judith S.
04/2014
5.0
appliance repair
 + -1 more
Excellent. Was so impressed that I scheduled an appt today to fix my clothes dryer.
Description of Work: Tested and calibrated two ovens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from SoBellas Home Services
Thank you so much for the great review.
Sandra B.
04/2014
5.0
appliance repair
 + -1 more
We called for a repair from SoBellas and a dispatch person promptly responded. We requested a Saturday appointment (Sept 30, 2013) and the serviceman was prompt, professional and quickly diagnosed the problem. He did not have the part that was needed so a return appt was set up for the installation. When the part arrived it was not correct, so the serviceman took our microwave to the shop with him in order to determine the exact part number needed and to then finish the repair when it arrived. On Oct 26th (approx 1 month later) he returned and installed the fully working microwave. We were very pleased with their service. It took nearly a month, but this was mostly in part that we requested a Saturday rather than a weekday appt. We would definately use them again. SoBellas keep in contact by email every step of the way as well as sending an online invoice. The price we were quoted is exactly what we paid.
Description of Work: Repaired a full size above-the-stove microwave oven.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from SoBellas Home Services
Thanks for the great review, we really appreciated it.
Dan W.
04/2014
5.0
appliance repair
 + -1 more
Went well - pleased with the service and professionalism
Description of Work: Repaired switch on double burner on Jenn Air cooktop
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from SoBellas Home Services
Thanks for the great review.
Sandra W.
04/2014
5.0
appliance repair
 + -1 more
The most prompt service I've ever had for a technician coming to my home. Literally within one hour of contacting them, the technician was in my home. He located problem quickly. He did need to order a part. It took 2 days for the part to come in just as the technician predicted. The company was quick to call me when the part came in and scheduled a time to complete the repair immediately. All the technicians were extremely professional and prompt. I will definitely use them again.
Description of Work: They came out for a service call on our extra refrigerator in our garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from SoBellas Home Services
Thanks for the great review
Thomas L.
03/2014
3.0
appliance repair
 + -1 more
Brought the wrong part but made it work eventually. Door has been working OK since. Cost about double what I had anticipated.
Description of Work: Repair a broken refrigerator hinge.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$600
Response from SoBellas Home Services
Thanks for taking the time to review us. Give us a call about the price, you state we charged $600 I only see the charges at $333.66
Sally F.
03/2014
5.0
appliance repair
 + -1 more
The company was very responsive and had a qualified service representative come the same day as my call. The representative was very professional and kept me informed of what he was finding. In addition he gave me tips to improve the functioning and use of my washer and dryer.
Description of Work: washer and dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from SoBellas Home Services
Thanks for the great review, glad we could help.
PAULE N.
03/2014
5.0
appliance repair
 + -1 more
Everything went well as far as I'm aware. I gave them the number of my tenants, and they went about scheduling an appointment and doing the work as promised.
Description of Work: I purchased a Big Deal for them to diagnose what was wrong with a dishwasher at a rental property.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small
FAQ
SoBellas Home Services is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio