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SoBellas Home Services

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.

Business highlights

16 years of trusted experience
Se Habla Español
Family Owned & Operated
Eco Friendly

Services we offer

Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.

Services we don't offer

Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 251-687 of 687 reviews

mary W.
11/2014
5.0
appliance repair
  + -1 more
Didn't have to repair anything. Turned out the leak was from the drain. It needed clearing. Still the service was prompt and courteous. The repairman taught me how to listen to the water drain out so I could tell the difference between a clear drain and a partially clogged one. I received service the same day I called. I usually don't get that unless it's an emergency.
Description of Work: Came to my house to repair a leak in my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from SoBellas Home Services
Thanks for the great review.

Jo Ann R.
10/2014
5.0
appliance repair
  + -1 more
The technician was friendly and professional. I ended up not paying for additional service because he said the control panel would cost more than a new dishwasher. I was putting the house up for sale, so I didn't want to pay the additional cost. He said the dishwasher was in good working order.
Description of Work: Checked to see why the lights on the dishwasher were not coming on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Brenda A.
10/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
TRIED TO REPAIR UNIT FIRST TO SAVE US MONEY BUT HAD TO ORDER NEW PART. TOOK A LITTLE LONGER THAN ESTIMATED BY SERVICE PERSON BUT GOT IT REPAIRED AND IT WORKS WELL.
Description of Work: REPLACED THE OUTER WATER/ICE DISPENSER ON REFRIGERATOR

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from SoBellas Home Services
Thanks for the great review.

Nora L.
10/2014
5.0
appliance repair
  + -1 more
My 9 years old washing machine was leaking. I thought I would have to replace it but decided to take advantage of an Angieslist deal to have it checked out. I was pleasantly surprised to learn that it was only an easily replaced drain pump and that I could expect my machine to last a good deal longer. The repair person was prompt, pleasant and helpful. I would definitely call Sobellas for any future appliance repairs.
Description of Work: Replaced a washing machine drain pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from SoBellas Home Services
Thank you for the great review.

Aaron R.
10/2014
5.0
appliance repair
  + -1 more
It went great! Came over quickly, assessed the situation in a matter of minutes, and rescheduled in another week to bring all the replacement parts. I always expect a house-call with replacments to cost $300 or more, but Sobella's fixed my fridge for under $200 all together!
Description of Work: Replaced the refrigerator condensation fan? some kind of fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

Response from SoBellas Home Services
Thank you for the great review.

James B.
10/2014
5.0
appliance repair
  + -1 more
The technician, Paul, was very professional and gentlemanly. He fixed the problem and encouraged me to call again if the problem occurred again.
Description of Work: Repaired my Whirlpool dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from SoBellas Home Services
Thank you for the great review.

Erica M.
10/2014
5.0
appliance repair
  + -1 more
I called SoBellas on Friday, October 10th because the appliance company I had previously been working with failed to fix the issue. To my pleasant surprise SoBellas sent a technician (John) that afternoon. He quickly reviewed our dryer and informed me that it could be one of two issues and would order the needed parts. The parts arrived, as promised, within three business days and SoBellas called to set a follow up appointment. Again, to my pleasant surprise it was the same technician who had originally been out to diagnose the problem. John was prompt and professional and gave me great confidence that he would fix the issue. Our dryer was up and running within 15 minutes of his arrival. I will absolutely call SoBellas again for any future needs.
Description of Work: Replaced a damaged display panel and control board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from SoBellas Home Services
Thank you for the great review.

Sharon C W.
10/2014
5.0
appliance repair
  + -1 more
A relay switch went out on my refrigerator. He was very efficient and answered all my questions. I would would definitely use them again in the future.
Description of Work: $39 for an Appliance Repair Diagnostic Call and $39 Credit Toward Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Francisco G.
10/2014
5.0
appliance repair
  + -1 more
It went well the most part. The stove was quite good and the dish washer had a problem. The feed line was blocked and he figured out the problem. The dishwasher repair was great. They got the right part. They were good at calling and setting up an appointment. There were there when they said they would be. I went with them because they had good ratings and I was looking for somebody who could do decent appliance repairs. He was knowledgeable, responsive and straight forward. They called ahead of time. He was very professional.
Description of Work: They repaired a dish washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Martha M.
10/2014
5.0
appliance repair
  + -1 more
We had a problem with it flooding a sub-drawer drain area and then freezing. The company responded to our inquiry promptly, and scheduled a tech very quickly. The tech was on time, was very professional, and diagnosed and located the issue right away. He explained how this problem was common in our model, and had been around for awhile; it had taken manufacturer a while to identify the problem, but now there was a fix for it. He implemented the fix, and all is perfect now. Great job overall.
Description of Work: Diagnosed and repaired our refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

NANCY M.
10/2014
4.0
appliance repair
  + -1 more
I got this provider via Angie's List - one of their newfangled things where you just buy the service directly. I somehow got charged three times instead of just once, but that's a problem with Angie's List, I think. - not the provider. They don't answer calls or schedule service over the weekend, so I had to wait a few days before I could actually schedule service. On the scheduled day, the service provider called before 8AM (I work very late) to ask whether he could come early. I wasn't that thrilled about having to get up early, but it was nice to get it over with. The service was professional and effective, but I thought it was a little expensive.
Description of Work: Flipped or tightened a switch on my electric dryer that had become loose during moving.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$150

Response from SoBellas Home Services
Im happy we got you taken care of. We are open 6 days per week, and we do allow online scheduling 24 hours per day, which i see you used this feature. Unfortunately you scheduled after we had closed on Saturday. We feel that allowing our team members time with their family is of the utmost importance. I understand that sending a fully stocked truck and a licensed technician to your house can get very expensive. I see our technician charged you $123.38 for the repair; if someone is doing it for less you might question what corners are they cutting. I hope nothing that affects your safety. If Angie charged you multiple times just give them a call, im sure they will correct those charges. Unfortunately we don't have control over that, this money goes to Angies List and we are a separate company. If you have any questions, please feel free to give us a call.

Chris S.
10/2014
5.0
appliance repair
  + -1 more
Good! I had no issues at all. The technician was on time and he fixed the issue. They are great.
Description of Work: He fixed a heat element and drain tube in my refrigerator to keep from freezing at the bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Gayle C.
10/2014
5.0
appliance repair
  + -1 more
We are going to diagnose the issue before doing the repairs. The price was in line with that of other providers.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Wen W.
10/2014
5.0
appliance repair, small appliance repair
  + 0 more
This company doesn't do repair for commercial.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the A, sorry, we do not do any commercial work. We specialized in residential service. We know what we are good at and we know where were not. We leave the commercial work to those who know it best.

Catherine L.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
SoBellas is open on Saturday. They diagnosed problem; paid 1/2 part cost to get part ordered. Refrige was inoperable in the interim,, so approximately 10 days later when part came in, tech tried to install but discovered there was an issue with that part, so a different part had to be ordered. Still without refrige. When new part came in, it worked. There were 2 different techs who worked the job. One seemed to know more than the other. Also, I proactively called them to follow up on the part arrival and scheduling subsequent appointments. I did not wait for them to call me. Being without a refrige is highly inconvenient - my family used a ice chests for the month it took for this repair to be finally complete. It was $600 for the part. I can't recall how much for labor. SoBellas had a direct connection to Samsung, which was nice to know. They called Samsung for tech support for the repair.
Description of Work: Samsung refrigerator wasn't cooling properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$610

Response from SoBellas Home Services
Thanks for the great review.

Jeanette J.
10/2014
5.0
appliance repair
  + -1 more
This went great. The service man went over both my washer and dryer (having trouble with both) and answered all my questions. I would hire them again.
Description of Work: Checked both my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from SoBellas Home Services
Thanks for the great review.

Nancy H.
10/2014
5.0
appliance repair
  + -1 more
Ordered the new part for me and had it installed within the week.
Description of Work: Found the problem with my washing machine and fixed it

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from SoBellas Home Services
Thank you for the great review.

Ben P.
09/2014
5.0
appliance repair
  + -1 more
Sobellas was the contractor to repair our refrigerator through our home warranty. They were not the first contractor to work on the refrigerator. The first contractor made two visits before giving up and failing to fix the machine. Sobellas fixed the refrigerator in just one visit and it is still working well several months later. They were punctual and professional.
Description of Work: Repair a refrigerator.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from SoBellas Home Services
Im happy we could help, thanks the the great review.

Shawna D.
09/2014
5.0
appliance repair
  + -1 more
The technician showed up about 15 minutes early to their first appointment of the day and got to work right away. We had been smelling a faint scent of gas when we used both the oven and the stove burners and it turned out we had loose connections within the stove itself. They were contracted by our home warranty company, so were not our personal choice, but the technician did a great job. He was here about 30-45 minutes and then spent a few minutes explaining what it was that he had done to correct the issue. The cost was just our service fee so does not reflect the cost of his actual work. I hope we'll get Sobella's if we have any future issues with our appliances!
Description of Work: The technician tightened all the gas lines in our gas range and adjusted the settings on the burners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from SoBellas Home Services
Im happy we could help, thank you for the great review.

Walter T.
09/2014
5.0
appliance repair
  + -1 more
There were was good and on time. Cost was average for the repair. Kept me informed through the entire process. This is their second job for me and they will be who I call if I need appliance repair again.
Description of Work: Repaired oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from SoBellas Home Services
Thank you for the great review.

Valerie U.
09/2014
4.0
appliance repair
  + -1 more
The fridge was old and we had a hard time finding information on it. Eventually we did and the cost to repair possibly the problem was as much as a new fridge.
Description of Work: They just verified what I originally thought and that was I needed to buy a refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$39

Response from SoBellas Home Services
Thanks for the review. To help us grow, what could we have done better to serve you to get an A next time?

Ben G.
09/2014
5.0
appliance repair
  + -1 more
It was fine. They fixed our fridge’s icemaker, which was 12 years old and worn out. We had it replaced. They were at the home for 45 minutes initially, and came back 4-7days later and replaced it.
Description of Work: I bought a deal for $39 for an appliance repair diagnostic call and $39 credit toward repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from SoBellas Home Services
Thanks for the great review.

Richard S.
09/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Gave me the bad news that my relatively new (4-yrs) fridge needed a new compressor due to a factory defect in that the cardboard it was sitting on curled up and blocked the cooling fan thus burning out the compressor. Repair was over $600 so I opted to get a new fridge.
Description of Work: Checked my fridge not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thank you for the great review.

Tony P.
09/2014
5.0
appliance repair
  + -1 more
Great! I would definitely use them again
Description of Work: Fixed refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from SoBellas Home Services
Thanks for the great review.

Gail O.
09/2014
5.0
appliance repair
  + -1 more
They were awesome. They went above and beyond the call of duty. The part that was broken on my refrigerator is no longer manufactured. They were able to find the part and were able to fix the refrigerator and were very persistent. It took 3 visits to get my refrigerator working and they only charged me for coming out the one time. I would recommend them to others.
Description of Work: It was a deal for $39 for an appliance repair diagnostic call and $39 credit toward repair. They fixed the water dispenser on my refrigerator. I have an LG refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from SoBellas Home Services
Thanks for the great review, im very happy we could help.

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
375695
Trade License Locale
New Mexico
Trade License Authority
New Mexico: Contractors
Trade License Expiration
09/30/2027

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

SoBellas Home Services is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM