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SoBellas Home Services

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.

Business highlights

16 years of trusted experience
Se Habla Español
Family Owned & Operated
Eco Friendly

Services we offer

Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.

Services we don't offer

Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 201-687 of 687 reviews

Lesley R.
03/2015
5.0
appliance repair
  + -1 more
Everything went well, he came out on time. He gave me my options for repairing or replacing my washing machine. I have used them in the past and they always do a good job.
Description of Work: He came out to do a diagnostic test on my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Irene M.
03/2015
5.0
appliance repair, small appliance repair
  + 0 more
They came out the same day I purchased the Big Deal. I was very satisfied with the service. There was an additional charge on top of the $39 Big Deal just for having my machine fixed. The $39 was applied. Only one guy came out. He was on time and courteous. I was satisfied. Everything was good. Everything is working fine. My daughter-in-law thought it was a little expensive.
Description of Work: I purchased a Big Deal for SoBellas Appliance. They came out to fix my machine.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

SANDRA C.
03/2015
5.0
appliance repair
  + -1 more
The repairman was very efficient, courteous and knew his stuff.
Description of Work: Refrigerator was very noisy and running constantly. We thought it was the compressor. It was barely out of warranty.(5 months) Repairman diagnosed it quickly as frozen up because of pet hair cloging intake. He cleaned it out, said to turn it off for 2 days to allow water line to drfrost. Viola! Good as new. But we bought extended warranty just in case compressor does go out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113

Response from SoBellas Home Services
Thanks for the great review.

Mark L.
03/2015
4.0
appliance repair
  + -1 more
Assessed my washing my machine and recommended not repairing it because the cost of repair was more than the machine was worth. Old machine. I feel the price he quoted was a little high for what he would do.
Description of Work: Assessed my washing my machine.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the review.

Gary R.
03/2015
3.0
appliance repair
  + -1 more
It turned out well. He called me the next day and I set up an appointment. I paid more because there was additional work that had to be done. They were there on time and called me 30 minutes prior. The first technician who came out put booties on his feet but the second technician didn't do that but it wasn't a rainy day that day so there weren't any problems.
Description of Work: It was a Big Deal. They told me that I needed a part that could regulate the air from one side to the other. When they put that part in, it didn't work. Then they said I needed a thermostat and I had to go back and pay for that. I didn't like that.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from SoBellas Home Services
Thanks for the review, im happy your all fixed up now. I will look into the missing booties, thanks

Rose W.
03/2015
5.0
appliance repair
  + -1 more
They arrived on time. Honored my coupon and were very helpful by offering tips for future issues.
Description of Work: They repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.99

Response from SoBellas Home Services
Thanks for the great review.

Brande D.
02/2015
5.0
appliance repair
  + -1 more
The service worked out good. I like that they did not make me pay for something that I did not need. There was nothing I disliked.
Description of Work: I purchased a Big Deal for SoBellas Appliance. They had done my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from SoBellas Home Services
Thanks for the great review.

Brenda A.
02/2015
5.0
appliance repair
  + -1 more
It was okay. They fixed it. They came a week later I have purchased the big deal. I paid more than the $39n big deal because they had given me parts. The parts cost $200. They replaced the outside ice maker. It has been working perfect since they repaired it. They were good. They did everything they said they would do and what they were supposed to do.
Description of Work: I used the big deal of SoBellas Appliance. They repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

Response from SoBellas Home Services
Thank you for the great review.

Catherine K.
02/2015
5.0
appliance repair
  + -1 more
Paul was prompt, polite, and professional.
Description of Work: He quoted the cost to repair my dishwasher and recommended I not repair it due to it's age. It was cheaper to purchase a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Dung T.
02/2015
5.0
appliance repair
  + -1 more
They showed up on time. They are very honest and checked up on me.
Description of Work: They inspected my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Stacy W.
02/2015
5.0
appliance repair
  + -1 more
the dishwasher door was bent out of shape, so it wouldn't close and run. Technician found it immediately. Smart, friendly guy, shows up on time. They follow up after the service to make sure we were taken care of. They are our "go to" service now for appliance repair. This is the 3rd time they've been out to our house.
Description of Work: came out to look at my dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Jamie C.
02/2015
5.0
appliance repair
  + -1 more
Great!!! I now have ice!!!!! Gave me a senior discount. Hurray!!!
Description of Work: Replaced my ice maker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from SoBellas Home Services
Thank you for the great review.

Doug S.
02/2015
5.0
appliance repair
  + -1 more
Friday afternoon around 4:00 pm our dishwasher would not run because the latch on the door would not function to close. It was full of dirty dishes so I hurried to make some calls to hopefully get service as soon as possible. I got answering machines on all and by 5:00 pm when they all close, no one had returned my calls. So I was hoping I would hear from someone first thing Monday morning. Then on Saturday around noon, I decided to see if there were possibly any appliance repair companies that worked on Saturdays and low and behold I found SoBellas with an "A" rating on Angie's list, went to their website, and saw that they were open on Saturdays, 9:00 to 2:00. So I called them, expecting to get an appointment hopefully for Monday and was shocked when I was told some one could come out today no later than 6:00. In less than 1 hour, I got a call from John, the repairman, telling me he would arrive in 15 or 20 minutes, which he did. He was very nice and friendly, got right to work, and finished in about 30 minutes or less. We also got the 10% discount for being Angie's List members. Could not have been more pleased with service like this and SoBellas will be our "go to" appliance repair company from now on.
Description of Work: Replaced a broken door latch on our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from SoBellas Home Services
Thank you for the great review.

Catherine L.
02/2015
5.0
appliance repair
  + -1 more
When I called in repair request, the rep told me about the diagnosis special available online for Angie's List members, so that saved me some cash. The technician determined the problem and fixed it on the spot. I was very pleased the repairs were done the same day. I've used SoBella Appliance before
Description of Work: Diagnosed and repaired gas oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$253

Response from SoBellas Home Services
Thanks for the great review.

Janet F.
02/2015
5.0
appliance repair
  + -1 more
They got the job done in less than on hour. The repairman seemed courteous and professional.
Description of Work: It was a deal for $39 for an appliance repair diagnostic call and $39 credit toward repair. The repaired my refrigerator. The refrigerator brand is a Kenmore.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from SoBellas Home Services
Thank you for the great review.

ANGELA W.
02/2015
5.0
appliance repair
  + -1 more
Everything went great. There were going to be additional costs of around $300.00, because it's a very old refrigerator.
Description of Work: I purchased a Big Deal for $ $39 for an Appliance Repair Diagnostic Call and $39 Credit Toward Repair, for my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Deborah G.
02/2015
5.0
appliance repair
  + -1 more
Will let you know after the repair has been accomplished.
Description of Work: As stated in your request for a review, they performed an appliance diagnostic on my side by side Refrigerator/Freezer. The estimate was $400.00 and I just couldn't afford that at the time. I, in fact, brought SoBella's information to work with me today so I could call them and discuss scheduling an appointment for the repair.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from SoBellas Home Services
Thanks for the great review.

Jeffery B.
02/2015
5.0
appliance repair
  + -1 more
Luis Osuna, the technician did a very professional analysis of the frig temperature problems that we were having and recommended the installation of a new thermostat. Because of the age of the frig, we opted to buy a new one instead of getting a repair on the old one.
Description of Work: Checked a problem with frig thermostat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from SoBellas Home Services
Thanks for the great review.

Patrick G.
01/2015
4.0
appliance repair
  + -1 more
They eventually came out. I think they made it on the day they said they would the first time. The gentleman fixed it. But I told him that it was doing something, but he felt it was the motor. I said "It was going to cause a problem and you better be absolutely sure." He said he was. He order the parts and it took a while for them to get in. He came out and put it in. It was suppose to function from that point on. But it kept doing something that had been part of my initial complaint. I called him up and it took him another week to come out. They're always pretty busy, it takes a week every time. I told him I wasn't paying labor or service charges because I'd told them exactly what my dishwasher had been doing initially. I paid him the $89 for the new part. It was suppose to be in a week later. It didn't come in, but shipped to California instead. It was Fed-Ex'ed, and we finally go the part. It finally works the way it should. But it took several trips to get it fixed, even though I told him initially. I don't know if he didn't listen to me or what. But when he came out, he knew exactly what needed to be fixed. I don't know if he just wanted another service charge. I'm not saying that's what happened, but it appears that it was so. I already had an appointment for a Tuesday to have the part installed. They called me and said they needed to make an appointment. I had to call back and luckily was able to get the same day I originally scheduled. The first time he came out, he left a ground wire exposed. I didn't catch it at first. I have a two drawer dishwasher. When he put the face back on the top drawer, he didn't reattach the ground wire. When he eventually came back the valve replacement, he reattched the ground wire. I would use them again because they were the only ones I could find that would service my dishwasher: Fisher Paykel.
Description of Work: Dishwasher repair - motor repair, put on a new face, and a valve for draining water.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$543

Response from SoBellas Home Services
Thanks for the review.

Carlos S.
01/2015
3.0
appliance repair
  + -1 more
Provider did not perform any work saying that oven temperatures typically vary widely. When asked how then the oven alerts when it's reached a prescribed temp if the temp is actually not correct, he shrugged his shoulders and said again that was typical.
Description of Work: Hired to calibrate double oven temperature thermostat.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$39

Response from SoBellas Home Services
Thanks for the review. I will have someone contact you offline to explain the normal operation of your oven.

Melissa O.
01/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Worker, Paul M. arrived as promised. Clean cut, very pleasant individual. Wore yellow booties while in my house. Cleaned my burners and adjusted them as needed. Explained warranty, which I decided not to take at the present time. Talked about other services Sobella's performs and I willl probably have business for them in spring regarding air conditioner..
Description of Work: Phone number for contact was in El Paso. Was told they has employees in San Antonio and I got an immediate appointment. Company arrived on time and took care of fixing my gas cooktop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from SoBellas Home Services
Thanks for the great review.

Patrick F.
01/2015
4.0
appliance repair
  + -1 more
It was alright. The price was ok. They used the deal for repairs. Everything was good. I'm not sure if I would use them again.
Description of Work: I purchased a deal for $39 for an appliance repair diagnostic call and $39 credit toward repair. They repaired the washer and dryer.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from SoBellas Home Services
Thanks for the review.

Damian K.
01/2015
5.0
appliance repair
  + -1 more
The technician, Paul, was very knowledgeable, courteous and punctual. I'd definitely use SoBellas again. I tried to get this oven fixed through a home warranty and it was a disaster. It took over a year and a half trying to haggle with the insurance company SoBellas fixed it as soon as the part arrived. Less than a week.
Description of Work: Circuit board replacement for an oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from SoBellas Home Services
Thanks for the great review.

Richard H.
01/2015
5.0
appliance repair
  + -1 more
It went fine. They did the work a couple of days after I purchased the big deal. They stayed within the big deal for service but there were some parts. They came, got the job done and did a good job.
Description of Work: They fixed my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

Walter T.
01/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Job was performed on time and work was excellent.
Description of Work: AC Maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16.18

Response from SoBellas Home Services
Thank you for the great review.

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
375695
Trade License Locale
New Mexico
Trade License Authority
New Mexico: Contractors
Trade License Expiration
09/30/2027

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

SoBellas Home Services is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellasep.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM