Smith Johnston's Casa Plumbing

Never called me

good service and followup

Refused the job.

Great work and reasonable price

unknown

just fine...no problems

unknown

.

unknown

unknown

unknown

Our tankless water heater was not working at it's best. We found that we were using almost no cold water in the shower anymore. I called Casa Plumbing and they were able to come in a couple of days. The workmen were very punctual and handled themselves in a very professional matter.

I feel they were very reliable and did a wonderful job.

Great! Quick response, quick solution.

I contacted them to repair an upstairs toilet that was leaking from the hose at the bottom of the tank, and another toilet that was leaking from the handle area. They did come over the same day that they were called, that was the only good part. The toilet downstairs the replaced the inside of the toilet included the handle. The handle they put on, the rod was too long and the handle kept flipping up and chipping away at the tank lid and the flapper would not close all the way so the toilet would continually run. I called them back and told them I was better off with my little leak prior to service. They sent a different plumber out that day. That plumber said the rod was too long and replaced it. When I showed him the lid he actually told me "I don't know about the lid" REALLY??? The chips are right there where the handle is??? The second attempted fix lasted again for a few days. I finally called another plumber who was able to diagonose the issue with the handles that they had put on and actually took the time to go to Lowes and get the CORRECT one. I won't be contacting this company ever again.

Their staff is friendly and professional. They were also on time both time they came to the house.The install of the new Trane unit went without a hitch, and they removed the old furnace and swamp coolers at the same time. The new gas line and new service panel were installed, and they work fine. A few problems though: when they cut the return in the ceiling, there was dust all over the house, it took a long time to clean the drywall dust from all the surfaces. Chris apologized for the mess. Secondly the return was too small, making it noisy. I find this strange for a company that does retrofits because the size of the return area is clearly stated in the installation manual. They had to send a second team to cut another return. These guys did not make a mess with the drywall and the install was cleaner than the first time. Third, they did not install a trap for the condensate line, again it is needed and described in the service manual, and there is no drain pipe either, the condensate water runs from the unit onto the roof!! Fourth: some of the duct work was not taped, just zip tied with the insulation hanging. Bad. Fifth: the dip switches on the Trane unit was making the blower run a 100% all the time, not the comfort R variable speed as promised. Again I read the service manual and set them myself for comfort R variable blower speed.

They were very professional. They were a little more but it was well worth it. They came out on the weekend for an emergency situation. They were very quick.

It was noisy, and difficult to do without hot water and later without Gas heat but they worked quickly and professionally to get the job done. They do the job right. I got them to do a number of extra plumbing jobs around the house while they were working. The total cost was in fact very reasonable when you look at the amount of work to be done.

They first came out to replace the water heater, which turned out fine. Because I had problems with two toilets, when they turned off the water, it caused both toilets to continually run. I explained I thought this was correlated, he then became uncooperative and unhelpful. When his plumbers were here to do the toilet repairs, they charged me full price. Only after discussing the final bill, he stated he would charge me for the labor on the repairs instead. I felt his response was displeasurable and somewhat discourteous. I do not feel he is very customer oriented. I would not call them myself again and recommend others not do so as well.

They arrived on time and explained exactly what the problem was. Checked the toilet that is hard to flush and said it was the model and that nothing was actually wrong with it. Professional and fixed the problem.

They were the best company that I have dealt with. The technician who came out knew what he was talking about and was able to get the job done. He also cleaned up after himself.

On time. Cost actually less than estimate. Took less time also.

I called in the morning and the toilet was installed before 3 PM the same day.

Their work was top-notch, and they were a pleasure to do business with. They thought of things I wouldn't have, like insulating certain pipes and ventilating the tankless heater room. I think they actually researched the latter on their own because it was their first install of a tankless system. There hasn't been one problem with it in five years! Knock on wood.

Excellent. Technicians arrived as they said they would. Complete all work correctly, within budget and quickly.