Roto-Rooter Service & Plumbing Co. serves all of El Paso and Dona Ana Counties, and have been in business since 1947. We perform all plumbing, drain cleaning and sewer services for residential, industrial and commercial customers.
Business highlights
77 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial plumbing, drain cleaning, hydro-jetting, video inspection, trenchless sewer repair or replacement, line location, leak detection, backflow testing & water heater repair.
Description of Work: While the works mana hip was well done, I received the run around on getting a part installed on my tankless hot water heater for nearly three weeks. Every time I contacted Roto Rooter to get an updated status, they continued to tell me the technician would call me. After four phone call he still had not contacted. He finally contacted me when he was on his way to do the work without an appointment. When I explained that I was not available he schedule an appointment for the following day. On that day a different technician showed up without the background information on the work that need to be completed. Their customer service was terrible!
Rating Category
Rating out of 5
Yes, I recommend this pro
Loraine H.
08/2016
4.0
plumbing
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$700
chris B.
12/2015
5.0
plumbing
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
value
4.0
Yes, I recommend this pro
Eddie S.
10/2014
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rosendo T.
01/2014
5.0
drain cleaning
 + -1 more
.
Description of Work: I used Roto-Rooter Plumbing & Drain Services
Rating Category
Rating out of 5
quality
5.0
value
4.0
punctuality
5.0
Yes, I recommend this pro
Rosendo T.
03/2013
5.0
plumbing
 + -1 more
Everything went very well.
Description of Work: I called Roto-Rooter Plumbing based on a review from your web page. An appointment was promptly scheduled, the plumber was on time and was very professional. Adrian explained what he was going to do to unclog the kitchen sink and the price for the job. He was very courteous and professional. He did a very good job and I will certainly call this copy again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nancy or Wayne R.
12/2010
5.0
plumbing, drain cleaning
 + 0 more
I spent about $100 on that service. I like that they come out fast and are very fast. They are very professional in that particular field and I am very pleased with them.
Description of Work: I used Roto-Rooter Plumbing & Drain about 3 years ago in the fall for some plumbing work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Elia C.
10/2010
5.0
plumbing, drain cleaning
 + 0 more
Excellent. Will be hiring them as soon as the scheduling works.
Description of Work: They were called to do an estimate. They showed up on time and were extremely professional. They did not charge at all for the call. At the time the work had to be delayed due to scheduling conflict.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan S.
10/2010
3.0
plumbing
 + -1 more
It took about ten minutes, however he needed to do it over again because it kept on dripping. He spent thirty minutes sitting on the tailgate of his truck drinking soda an looking up into the sky. The price was $250 for a ten minute job. Not acceptable.
Description of Work: Stems were replaced in shower faucet due to a dripping faucet.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$250
Marisela C.
05/2010
5.0
plumbing, drain cleaning
 + 0 more
My laundry room drain had been clogged for about a month, then my kitchen sink began to drain slowly, I finally decided to call someone when my garbage disposal gave out. I work during the week so the only appointment date that would work for me was on a Saturday. The employee was super nice and came in to give me an estimate on Saturday, unfortunately he wasn't able to do any of the work until Tuesday or Wednesday - I was disappointed but stuck with them because he was so professional an assured me it would be done right. Tuesday came along and my new garbage disposal was installed in no time, my pipes were snaked out for about an hour when the employee told me that there was some sludge in them and that some sort of hydro flush needed to be done in order to break thru the sludge. I agreed and was rescheduled for the flush on Thursday. The employees were able to get to my water line from outside and completed the work while I was at work - thank goodness. All and all the work was done right and I have no complaints.
Description of Work: Pipes were snaked, but there was some sludge that needed to get flushed out with pressure flush. Two employees completed the work in one night.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
MARY G.
11/2008
5.0
drain cleaning
 + -1 more
Fantastic!!
Description of Work: We have a rental home. The prior tenants had used the kitchen to run a catering business. Evidently huge amounts of lard ended up in the kitchen drain and rendered a tough clog. We had had 2 people out that attempted to clear this clog and were unsuccessful. These guys were great got the drain flowing in no time and the price was right.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
James K.
08/2008
5.0
plumbing
 + -1 more
Very well. A previous plumber had diagnosed the problem, but said the only solution was to install an entirely new (and different color) faucet. We were not happy about potentially changing the color of all our bathroom faucet handles. We were pleased with the second plumber's improvisation. No sign of a leak after two months.
Description of Work: A defective valve from a slowly leaking upstairs bathroom pipe was causing ceiling damage to the downstairs bedroom. The replacement valve was no longer available for this particular faucet. The plumber went to the supply store, bought an entire (but relatively inexpensive) faucet which contained a suitable replacement valve and installed the new part within an afternoon.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jennifer B.
05/2007
5.0
plumbing, drain cleaning
 + 0 more
I made an appointment online at night. The time frame was between 8:00 AM and noon. At 7:45 AM I got a call that they were on their way. The original quote for the drain clearing was $110 or so. It turned out to be a bigger job than simply snaking the drain. The drain had to be accessed through the clean-out in the back yard, and the pvc pipe underneath the sink also leaked. In the process of repairing the leak, the old pipes broke, resulting in more extensive replacement. The work was finished in about 1 hr and 45 minutes. I don't know if the price is right, but the work is completed, the plumber was prompt, efficient and tidy, and everything is guaranteed for 120 days.
Description of Work: The kitchen sink was clogged. The drain was cleared and the pipes underneath, which had a small leak, were replaced.
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*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Excavating,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Septic Systems
FAQ
Roto-Rooter is currently rated 4.4 overall out of 5.
Sunday: 12:00 AM - 12:00 PM
Monday: 12:00 AM - 12:00 PM
Tuesday: 12:00 AM - 12:00 PM
Wednesday: 12:00 AM - 12:00 PM
Thursday: 12:00 AM - 12:00 PM
Friday: 12:00 AM - 12:00 PM
Saturday: 12:00 AM - 12:00 PM
Roto-Rooter accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Roto-Rooter offers the following services: Residential & commercial plumbing, drain cleaning, hydro-jetting, video inspection, trenchless sewer repair or replacement, line location, leak detection, backflow testing & water heater repair.