RENTAL NETWORK

We rented our house and used Rental Network for the Property Management company. The Property Manager Linda did not verify/background check the tenants. They already have complaints for the same exact problem we have with them. Linda also would not regularly check on the property. She found out someone was living there that was not on the lease and did nothing. She didn’t even notify me until after the tenants were evicted. When we did not receive payments, we were told there was an issue with the bank, only to find out days later the payment was never paid by the tenants. The Property Manager Linda had almost no contact with us during the rental period. Once the tenants were evicted, Linda failed to secure the property properly. The house was broken into 2 times before we fired them. They are still trying to charge us for changing the locks while they were responsible for damage to the property. Now, they are not returning our phone calls and make no effort to contact us, despite multiple messages being left. This company has no regard for the property they manage or the clients they represent.

As a military family we are used to moving around and renting. I have been with rentalnetworkep.com for about 2 years and every time an issue pops up it is a nightmare to deal with. On move in day, the AC was not turned on as requeste and promised. Being July in El Paso this was a bad deal. When we called we were pretty much told it was not there problem wait a week. Rental agreement has not been adhered to. I have had on time payments for almost two years. Once the check did not arrive exactly on time, even though it was mailed the same time as the previous 20 months. When I called, after getting a notice, I was met with a rude aggressive attitude and the only suggestion of "Pay your rent"! I will be advising everyone possible and every soldier I mentor to avoid this agency at all costs.