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Ramon's Transfer

Moving Companies

Reviews

4.215 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
13%
3
7%
2
7%
1
13%


Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
4.1
responsiveness
4.4
punctuality
4.4
Showing 1-15 of 15 reviews

Eric H.
05/2017
5.0
moving companies
  + -1 more
Went very well. Had used Ramon's Transfer several years ago and was pleased then. They did not disappoint.
Description of Work: Move household furnishings from one house to three locations in the same city.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

johnnette J.
04/2017
1.0
moving companies
  + -1 more
ONE THING AFTER ANOTHER!!! As the nightmare unfolded we kept in contact with Rudy Tellez, owner. He assured that damages were going to be repaired or replaced based on extent of damage. He stated "Ill take care of it" multiple times. At first he was answering phone calls however..... Upon receiving estimates on price of replacing 4 panels due to deep multiple scratches he has REFUSED TO ANSWER PHONE CALLS AND TELL EMPLOYEES, CATALINO, THAT HE IS OUT OF THE BUILDING AND WOULD CALL BACK. OUR PHONE NUMBERS HAVE BEEN PLACED ON BLOCK, AND WE HAVEN'T HEARD FROM RUDY TELLEZ REGARDING HOW HE IS GOING TO REPLACE DAMAGES.
Description of Work: DO NOT HIRE THIS COMPANY!!!! On April 4/25/17 we hired Ramon's Transportation to move our brand new Samsung refrigerator. The evening prior we spoke to Rudy Tellez, manager and owner of the company, to ensure knowledge and ability to move and relocate without damage to appliance. Rudy Tellez guaranteed satisfaction stating "we have need doing this for 100 years". WE ARE INSURED AND BONDED. To be extra cautious we purchased packing wrapping (corrugated wrap) for the movers to wrap prior to move. Worker, Alonso, refused to wrap and stated we don't need that, we have furniture blankets. Again we insisted for added protection. He REFUSED and DISMISSED our requests. The brand new refrigerator was scratched on all panels. BUT WAIT!!!! Upon delivering we asked for the refrigerator to be plugged in to cool and LOW AND BEHOLD we find the plug SMASHED!!! Alonso stated he would be able to straighten out the prongs....HE BROKE THE PRONG!!! And attempted to HIDE it by plugging in the refrigerator and hide the damage!!! He stated "IT'LL WORK YOU DON'T NEED IT" CAN YOU BELIEVE THE POOR CUSTOMER SERVICE AND DISRESPECT TO OUR PERSONAL BELONGINGS!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Steven Z.
06/2015
5.0
moving companies
  + -1 more
.
Description of Work: Ramon's Transfer moved furniture and boxes between two houses, about 10 minutes apart. I hired the truck and 4 men @ 140/hr. They were a few minutes early, brought moving blankets, dollys, rollers, everything they needed. I was especially concerned over a bedroom set from the 1920's. No furniture was, nor were any walls scratched. They were very good about setting up the furniture in the new house, and moving a few pieces more than once. I would/will hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Sandra P.
04/2015
4.0
moving companies
  + -1 more
unknown
Description of Work: I couldn't find a reasonable way to donate an upright piano to a school and Ramon's gave them a very good price. They came on time and got it done quickly and professionally.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Donald S.
12/2014
5.0
moving companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jennie L.
06/2014
4.0
moving companies
  + -1 more
unknown
Description of Work: They moved large furniture and many heavy boxes. I was able to schedule with short notice (other movers were booked in advance) and they arrived on time. Nice people; however, I discovered an issue with my refrigerator door not closing properly. The technician said it "probably happened during the move", but I am not 100% sure. For sure they failed to install a hose on my washing machine correctly and water poured into my garage. Luckily, I did not have to pay a service call for the washer because I mentioned it to the refrigerator repairman and he took pity on me and showed me that it was just a matter of putting the hose in the drain. Simple mistake, but older ladies like me tend to panic. I would recommend to Ramon's workers that they need to be just a little more cautious with those details. Not bad, but I pray I never have to move again.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$385

ESTELLA Q.
04/2014
2.0
moving companies
  + -1 more
THE TRUCK WAS VERY SMALL AND THEY TOOK FOREVER TO LOAD THE FURNITURE. THEIR TIME WAS WASTED TRYING TO FIT A 3 BEDROOM HOUSEFUL OF FURNITURE INTO A SMALL TRUCK. THE FURNITURE WAS NOT PROTECTED EITHER
Description of Work: MOVE MY FURNITURE FROM A RENTAL TO MY CURRENT HOME

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$800

Elva B.
07/2012
5.0
moving companies
  + -1 more
They are the best people I have ever worked with!!! EVER!!!
Description of Work: They moved us

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

patricia W.
06/2012
3.0
moving companies
  + -1 more
I used them for some time. I used to like Ramon's Transfer but after a while they weren't very careful with my furniture. The guys were not young and not in very good shape so they didn't keep my furniture from getting nicked. The price was reasonable.
Description of Work: I used Ramon's Transfer to move furniture from one of my houses to another.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0


Diane L.
01/2012
5.0
moving companies
  + -1 more
I have used them before and they are efficient and quick (no dallying around). They are careful with the belongings. They don't charge an outrageous amount. It was $95 an hour for a large truck and three movers.
Description of Work: Pick up the belongings/household furnishings in my daughter's two bedroom apartment and move/deliver them to her new house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Sheila O.
12/2011
5.0
moving companies
  + -1 more
Overall, it went great. They kept in touch so I knew what was going on and when to expect them with the furniture.
Description of Work: Ramon's gave me a good price on moving heavy fragile furniture from the other side of El Paso. They were prompt and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Rob S.
11/2011
1.0
moving companies
  + -1 more
Worst movers ever! We have moved a lot and I have never seen such incompetence and unprofessionalism. Showing up on time was the only right thing they did. I asked if we could walk through the house together to go over things. The foreman, "Cat", agreed and I made specific requests such as "Please secure the doors on this piece because the doors don't close properly and will fly open." They disregarded my requests and I had to stop them continually in the moving process to make them do things correctly to have my furniture protected. When we got to our new house, they argued about where I wanted things placed, didn't check to see if I wanted any furniture readjusted before they left (a standard practice with other moving companies we have used), but worst of all, Cat and the others dragged things across my newly finished floor which we had just spent thousands of dollars on and made a huge mar across the floor. After the move, I contacted the owner and he sent Cat over to look at it. Nothing was done. I sent a letter with an invoice for the repair to which the owner, Rudy, never responded. I called Rudy who said my letter didn't have contact information on it, which was a shocking lie (did he think I wouldn't keep a copy?!). After a few phone calls, he said he would send a check in the mail. It has been 2 weeks and the check still isn't here.
Description of Work: Ramon's Transfer moved our household within the city of El Paso to our new house. They did not pack (thank goodness!), but only moved the boxes and furniture.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Jenny V.
11/2011
5.0
moving companies
  + -1 more
Great experience with Ramon's Transfer
Description of Work: Ramon's was punctual, professional, and friendly. They even offered to hold my furniture overnight when my apartment was not ready.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sheila O.
06/2010
5.0
moving companies
  + -1 more
My husband and I bought some used furniture that needed to be moved to our home quickly. Service was quick and careful--the only problem was that the driver hadn't gotten his directions to the house before he left, but that was straightened out quickly. The furniture was handled carefully and I was pleased.
Description of Work: Ramon's Transfer was able to provide quick service and move some furniture from the east to the west side of El Paso on a date and at a time when I needed it moved. The movers were friendly and helpful.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Sarah R.
05/2010
5.0
moving companies
  + -1 more
We had just moved from NYC and someone recommended Ramon's Transfer. They were the best movers we have ever had. They never stopped for a moment, handled our belongings gently, and acted like they were being charged by the hour (rather than the other way around). Professional, courteous, fast, affordable... We recommend Ramon's to everyone we know.
Description of Work: Ramon's Transfer moved our belongings out of storage on the east side into our new home on the west side. Loaded truck at storage, drove across town, unloaded and arranged in home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    709 Wyoming Ave, El Paso, TX 79902


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Moving Companies

    FAQ

    Ramon's Transfer is currently rated 4.2 overall out of 5.
    No, Ramon's Transfer does not offer free project estimates.
    No, Ramon's Transfer does not offer eco-friendly accreditations.
    No, Ramon's Transfer does not offer a senior discount.
    No, Ramon's Transfer does not offer emergency services.
    No, Ramon's Transfer does not offer warranties.

    Contact information

    709 Wyoming Ave, El Paso, TX 79902