Pro Plumbers Plumbing co.

Terrible!! This is a follow up report from the 08/30/17 complaint. This was a rescheduled appointment for the no-show/no-call appointment of the previous day. Same problem on this date. Cesar said he come out, but didn't call or show up. Big waste of my time. This guy cesar just plain lied to me. Very frustrating!! I decided not to deal with this extremely unreliable "company".

TERRIBLE!!! On this day cesar said he would come out and fix the leak. He said he would call first before coming. Needless-to-say he didn't call and didn't come by. We waited all day for him but he didn't come or call.. I called him the next day and he said he would come out right away on Thursday 08/31/17 day at 9:30 AM. He didn't show up all day, nor did he call at all. Please see my subsequent report. We were very upset by this complete unprofessional behavior!!

The estimate is fair but the problem has been communication he continues to set dates and never shows up.

unknown

I don't like him. He guarantee the work and when I called him back because, one of the faucets was leaking, he charged me $60 because, I had bought the faucet and he didn't warranty that. He put two little rings on it that might have amounted to $1 and he charged me $60. I paid him $2500 for the job and he charged me for this cheap stuff that I could have gone to the store and gotten myself. I'm never going to hire him again. He kept me waiting and he showed up whenever he wanted. He told me he would be here at 9 AM and he wouldn't show up until 4 PM.

The plumber was referred by a home warranty for several things that needed to be fixed throughout my house including changing my kitchen faucet. First he tried to charge me for work that was covered by the warranty (access to a wall), second he stated that it would be better if I got the home warranty to pay me for the kitchen faucet and I could pay him direct, that it would work better for him which I did unfortunately. He installed the faucet and the handles are backwards, that is they point forward instead of to the sides, he tried to convince me that this was the right way. The spout of the faucet also does not rotate correctly, it rotates about 45 degrees to the left and it goes all the way back to the wall on the right. After he left I called Delta the manufacturer of the faucet and they stated that the faucet was installed incorrectly but that this was an easy adjustment. I called him back, he came and told me that the parts he needed to adjust were breaking and he needed to order new parts from Delta, they provided the parts under warranty of the faucet. The parts that we received were incorrect, I called Delta again and they sent the new parts. I called him and made an appointment for him to come back, he never showed up to fix the faucet installation. According to Delta this should have been a very easy adjustment, if only he had read the manual that came with the faucet maybe he would have done it right the first time but how hard can it be for a certified plumber to install a kitchen faucet? Throughout the whole process he kept saying that the poor service he was providing was because he was working for the home warranty company, that if I would deal with him directly he would give me priority. Why then does he enter into these agreements with home warranties? What is worst is that I did hire him directly to install the faucet and I got burned because now the home warranty company won't get involved in the issue.