Plumbing Doctor

Plumbing Doctor was awesome! I called the office at 8:00 AM and they completed the job by 9:00 AM. They were prompt, courteous, professional, and most importantly - reasonable.

Did not trust this company as they were evasive--did not hire.

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The price that they quoted me was not what they charged. And I had to wait and extended period of time for them to arrive.

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Fast and Friendly. I called them that morning and they came to my house within an hour. Their prices are cheap as well.

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In a 100 year old house, when things go wrong, they go really wrong! Recently, the drains in the back part of the house (bedrooms/laundry room) started backing up. It got to the point a 3-minute shower was all that was required to cause the back up. We called Plumbing Doctor and (since it wasn't an emergency) they came out the next morning. Gilbert and the other man were very professional and courteous. They spent about 2-1/2 hours running the video cam trying (1) to trace the lines and (2) to find the blockage. We found the lines, but the blockage appears to be in the leach lines of the septic -- something they admitted was beyond their expertise. However, while they were here, we did discuss remodeling 3 of the old bathrooms and we're expecting an estimate by week's end. Also, while they were here they noticed one of the toilets was leaking and reseated it for us! We highly recommend them! Will update the review after the remodel.

Came home after some weeks absence and discovered our water heater was leaking water and this was at 6:00 PM. Called the Plumbing Doctor as suggested by an in-law. Someone answered, said he'd have someone there around 10:00 next morning. Around 10:00 Mike showed up and they went to work. Shortly after arrival, a truck pulls up, 2 fellows unload the new Rheem water heater, get it hooked up and running and they leave. Mike stayed and fixed a couple of other problems and came back the next day to tweak an issue. Now, what's so remarkable about this? Really it should be standard service but standard service is hard to find anymore it my experience. Great experience with the Plumbing Doctor. El Paso, TX East 915-751-0090 West 915-587-8778 John Moore

Called them Wednesday AM and they came promptly. Old water heater was leaking so they removed it and installed a new one. The new water heater was brand "Stage Water Heaters". Told us to wait a while for the water to heat and left. Water did not heat and they were called back and responded promptly. The heater was defective and they said they would return and replace it in the morning-too late to get a new heater from supplier that day. Came promptly next morning and removed the defective heater and installed another "Stage" water heater. After much waiting it turned out that this heater was also defective! I told them that based on their previous excellent service fixing a drain problem, I would allow them one more chance providing they would install another brand water heater. They removed the second defective water heater and installed a "Rheem"water heater and all seems to be going well. For the record, the first "Stage" had a leak and the second one had an electrical fault. This plumber bent over backwards to ensure we were pleased, cleaned up everything, and was prompt, courteous and professional. I highly recommend them. Special kudos to Mikey who was in charge of the project.

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THey called back very quickly when we needed to make an appointment for the work. We scheduled the job a few days off, at 10:30AM, and they arrived a few minutes earlier than we scheduled, basically exactly on time. Two men came. They were extremely courteous, and very helpful in offering detailed advice, as we had other plumbing work we want to do in the future, and we also asked them about that. For this job, they replaced two old bathroom faucets. This was accomplished in about an hour, and eveything looks nice and is working well. We would use them again. UPDATE: After a few days we noticed one of the drains for which we had a new faucet installed was leaking. Note that we didn't have any work done on the drain, just the replacemnt of the faucet. We called Plumbing Doctor, anf they sent somone out to take a look, and they repalced the drain for the cost of the parts ($20) with no labor cost. Again, we are very pleased with Plumbing Doctor

The price was very reasonable and the service was fantastic.

They are responsive and answer their phones. They are usually able to come out the same day and they are reasonable in cost.

They were responsive, the work is quality and the price is reasonable. If they tell you they are going to be out, they are. If they have a problem and they are going to be late, they call. They don't just make you wait. They are reliable and they do what they say they are going to do.

I have used the Plumbing Doctor on many occasions (in addition to the two examples above). They have always been punctual and professional. The owner of the the Plumbing Doctor came by my house to actually inspect my problem (frozen and broken pipes; see abpve) and participated in engineering the installation of a new water line. He also returned and rechecked all of the work done. In addition, he engineered (routed) the new water line in a manner that avoided tearing out and replacing my saltillo tile kitchen floors. The Plumbing Doctor can handle both the most routine plumbing problems to more complicated projects such as installing a new water line and minimizing replacement of existing house structures (floors, walls, etc). I highly recommend them for any plumbing repair work.

The Plumbing Doctor is really good. Their price is quite comparable and I've never had them back for the same problem. They are very quick.

They are pretty good. I always use them. They were super quick. I called them up and they were out here and fixed it that same day within an hour at the max. It was just a pinhole leak but the main line pressure does shoot out a lot of water.

They are personable and very responsive. They showed up when they said they would. I felt as a homeowner they genuinely concerned about the plumbing in the home.

Did the work same day called and gave a 45 day guarantee.