MOVE WEST INC

We had received some positive feedback from co-workers on Move West. After getting estimates from a number of companies and based on the great feedback we'd been given we opted to go with Move West. We had them move all of our indoor and outdoor furniture along with a handful of smaller items. Initial conversations to go over what we needed moved, timing, etc. went well and were very professional. On the day of the move Henry and Saul arrived on time. They were effective and efficient in loading the truck with our furniture and a few smaller items. Both gentleman were very courteous and professional throughout the experience. When the arrived at our new house they unloaded the truck with the same care they loaded it and placed all of the furniture in the appropriate rooms and assembled the few items that had to be taken apart to move. All in all it was great service at a great price. I would definitely use this company again in the future and would recommend them highly.

I was very disappointed in Move West, and I would not recommend this company for moving. I did not use this company because I had an extremely bad experience almost from the beginning. I called Move West on April 23rd to get an estimate for a long-distance move. I scheduled an appointment with them for April 24th at 1:00 P.M. On April 24th at 1:50 P.M., the gentleman called me to say that he was on the West Side and wouldn't be there until 2:30 P.M. Why didn't he call when he knew he would be late? At 2:30 P.M., he again called and said that he was just driving over and would be there closer to 3:00 P.M. Again, why didn't he call when he was already going to be late? When he finally showed up, he gave me an estimate that was nearly half of what the other companies told me. I asked him why the rate was so low, and he responded that he didn't see this as a big job. To put things in the proper context, the moving company I used spent over 14 hours across two days with a team of 3. Move West estimated 2 guys in 6-8 hours could pack and load my belongings! The truth is that Move West wanted my business because they already had a scheduled pick up in the vicinity, so this job would allow for making money both going and coming back. The gentleman told me as much and even tried to schedule me sooner than I would be ready. When I called the gentleman the next day to say that I would not go with him because I was uncomfortable with his estimate being too low and I didn't have the confidence that my possessions would be treated well, he responded that he could charge an extra $1000 to make sure things were packed fine! Packing things appropriately should have been in the estimate from the beginning! When I stated that I had made my decision, he hung up on me. Overall, while Move West responded quickly in setting up an appointment, the gentleman was late twice to get the estimate, didn't properly estimate the job, and was very unprofessional towards me. I think Move West needs to revisit dealing with customers before anyone would consider using this company.

Everything went extremely well, until furniture was unloaded in Frisco. The driver from Move West was extremely friendly and courteous. The issue occurred when the contracted movers attempted to move my refrigerator into the house. After several unsuccessful attempts to get the appliance into the house, the doors were removed, and it fit easily through the front door. After reattaching the refrigerator doors and put back into place, that I noticed doors were badly scratch. Since then, I have tried to discuss repair/replacement of doors with Roger Showery. He originally said he would replace doors, but has since retracted his offer. The cost of the doors, ended up to be a 1/3 of the entire moving cost. He has been extremely evasive and will not answer questions directly. He promises to return calls, and never does.

They worked quickly, and took special care to load the china cabinet and buffet ( VERY LARGE AND HEAVY). Went from a one level to a townhouse. They were equally as careful with my china cabinet and buffet, and set up my bed, though they did lose an important piece to the platform bed which I didn't realize till much later, so it never set quite right and less stable. Overall, it went well. I was careful to put all my jewelry boxes, etc in my car and they never touched them. About three weeks later, I got a bill from a credit card I never used before. Turns out, one of the guys stole my credit card and purchased gasoline for several cars - $300 worth within a couple days. The Detective told me the guy knew what he was doing due to all the .10 charges to test the card first, and had a criminal background. My credit card refunded the money, and the police arrested the guy, but beware of ALL MOVERS or people who work in your home! The owner may be alright, but make sure his employees have passed background checks and are bonded and licensed. Especially if you have a lot of things still not packed away that you keep in drawers as I did - sticky fingers always stay sticky. Gave them a D on overall experience because they did the job well, but hiring men who have backgrounds that are less than stellar, is unacceptable.