Maggie's General Home Cleaning Service

Initially things went well. I was assigned someone who did a fabulous job, but then she left the company and it was one new person after another. I expect the cleaning to be done well, i.e. if you are dusting, sweeping or vacuuming items in the way need to be moved so it can be cleaned/dusted/vacuumed thoroughly. The last person assigned to my house cleaned around items, she didn't respect my personal belonings and when I made the owner, Maggie aware of the ongoing issues, I was asked to leave a note for the cleaner instead of Maggie addressing the issue. The last incident occured when I told Maggie that the cleaner was still cleaning around items and that she damange my furniture. Maggie first showed my email with complaints to the cleaner (which later I was told made her cry) and she ignored my requests for resolution. When we had our final call to discuss the issue, Maggie told me she had a meeting with her team and told them "she (me) must be a very unhappy person and that is why she is always complaining". Not only was this extremely unprofessional and inappropriate, but it was insulting. I was a paying customer was reasonable expectations; I have the right to, and should be able to comment on the service. I always praised Maggie and her team when they did a great job, but I also wanted resolution when there were issues. I will never use her service again. If you do not mind paying $70+ for mediocre service, then take the chance on Maggie and her services. If you have normal expectations for a provided service, I would avoid her all together.

I was not impressed. She was supposed to have three girls with her and she wasn't professional. She showed up an hour late with one girl, and the second girl didn't show up until noon. Then she was going to clean on a regular basis (every two weeks) with two girls for $95, but she sent me a letter saying she was going to charge me $200 each time. So I told her that her services were no longer needed. One of the girls was very efficient.