Kings Aire Inc

I spoke with young lady at 4:25 pm and she took down all my info and advised me that because It's Saturday, I would be charge an initial fee of $131. I agreed and she said she would have a technician call me whenever they became available. Angel called me at 5:06 pm and his call did not go through on my cell phone. I called him back at 5:29 and asked him if was coming to work on my AC and he hung up and never called me back. My name is Miguel Contreras. Check you records and you'll find my report.

I was having issues with my AC/Heater combo unit. I initially went with another company (not going to name names in this review) due to being able to get a sooner appointment. Their service tech said that the refrigerant was low by 2lbs and that I may have a leak in the system. I initially believed their recommendation. However, after getting the funds to set up the appointment I decided to call Kings Aire for a second opinion. I have known about Kings Aire due to there work on Fort Bliss. The 2 Service Techs Christian and another guy were very professional and weren't out to BS me. After doing their checks they found nothing wrong with my unit except that the refrigerant was a little bit low but nothing that should affect the operation of the system. That diagnosis saved me quite a bit of money. I have elected to stay with Kings Aire for any HVAC work. I did purchase their annual service agreement which the price is reasonable at $150 for the year. This comes with 2 service checks, one for the Fall and one for the Spring. I wish I would have waited for an appointment with Kings Aire instead of paying another company $95 for them to tell me something that I did not need. I am now a Kings Aire customer for life.

Excellent service was provided by Christian. He is very knowledgeable and explained everything very well!

Christian was extremely professional, down to earth and really helpful on the issues we had.

Outstanding. First time I have used Kings Aire and will definitely use them again. Christian Perez was the Service Technician and was most impressive. Great professionalism, knowledge and customer service.

very well, friendly and very professional I have used Kings Aire for years and have always been satisfied Mario is the best, and very efficient worker

Well. Tech was pretty fast - checked everything thoroughly.

Mario was very patient and helpful. He spent time with me and answered all my questions and showed me how to take care of my units.

It went wonderful. Kings Aire fixed my air conditioning problems in a couple of hours.

Excellent. Great technician. Highly recommend.

My AC works great! They gave me a 3 month guarantee for the installation, and when I had questions regarding a noise AC was making two and a half months later, they came out and checked for no charge! I greatly appreciate their honest, forthright, repair and services. Being a woman, it is sometimes hard to get a straight answer from repair people in general, but Kings Aire treated me with dignity and respect. I even signed up for their yearly service plan so I can have them turn on my heater in the winter.

I will no longer recommend Kings are. They came to turn on my evaporative cooler and charged me $109 to install a $2.45 part. ( I found the price online) It took the tech no time at all to install. I have been using them for 12 years. Not anymore, I will find some other service.

They were very good. They actually came out on a Sunday. I told them exactly what needed be done and they just did it very fast. It was probably 120 degrees out here in El Paso. They got out here really quickly and the house cooled off very fast after they left.

The cost is about $160 for winter and fall. The work is really good. If they damage anything, they do replace it and they are quick to get your unit working.

They told me to expect their technician between 1-5 PM. The technician said they carried no parts in their truck. They failed to check the start up and running amperage of motor. They had me pay the the $75.00 minimum service call rate using my credit card called in to their office on the day of the service. My Credit Card statement shows that the payment was made the following day. Yet, they mailed me an invoice for the same amount, nearly a month later which I almost paid again until I researched the event records.

This company gives good service. They always do the job very professionally so we are still using them today.

Their quality of workmanship is excellent. What made them stand out is their quality of installation. Good attention to detail. I've used them twice and had excellent results each time. People comment on how clean the installation is. Not only is their quality outstanding, their pricing was the best of the 3 estimates I received.

A technician came very quickly to help us. He diagnosed the problem quickly and efficiently. He was very patient and helped my mother and I understand the problem...and just how serious it was. He turned off the gas to the furnace, unplugged it and warned us about the dangers of carbon monoxide poisoning if we continued to run it. He took the measurements of the furnace closet and of the furnace. He explained the BTUs we would need. We were very pleased and confident. The supervisor was to call the next business day [Monday] with a quote. We were getting cold by Wednesday of the following week and I called to try and get things started. The person I talked to was not the supervisor. However, I was given the different models and the prices. I selected the one we wanted. The following day, I received a call from the first person I talked to. Due to the age of our house and the small furnace closet by today's standards, there was only one model that would fit through the door of it. It was a Trane furnace. They cut the price down due to their error in the original quote. I was pleased. Work began about 1 week later. It was installed and operational in a few hours. When they started to leave I asked about the thermostat that we had been told would also be replaced. The installers had not been informed of that. They happened to have an on-off thermostat in the truck and installed it. There was a question regarding the ceiling of the furnace closet--whether or not it had to be replaced in order to pass city inspection. They took pictures and left. The furnace was running but was not heating according to the settings of the thermostat. I called and the older installer returned. Turns out that the younger man did not calibrate the thermostat. It was off by 4 degrees. No wonder we were roasting. He calibrated it and left. We were soon informed that the closet ceiling needed to be worked on. It took about 2 weeks before those workers showed up to perform that work. A few days after that work was finished, I was called to arrange for the city inspection. The city inspectors will not give a window of time so you must commit to staying at home all day waiting for them. He came and was going to fail the installation because a clip for the furnace filter was not in place. He showed it to me. The clip had not been installed. I was disappointed and sick of the whole thing by this time. When the inspector offered to go ahead and pass the installation on the condition that the company come and put it on, I agreed. He told me that if they did not return, to contact him and he would revoke the pass certificate. I was very confident that King's Aire would respond immediately. I was wrong. I explained it all to the person in charge of the inspections. I was told I would be called with the day/time it would be fixed. I never heard from them again. I should have contacted the city but since I wasn't left with a phone number to contact the inspector, I threw up my hands. Perhaps I should have hounded King's Aire. But I was tired of chasing after people to ensure work is done as it should be. The clip is still not there. I gave up. The furnace has the holes where the part was to be attached. I am confident that the clip was included by Trane. So why wasn't it put on? In case you do not know, Trane furnaces are noisy. Extremely noisy. Drives us crazy. Even though the thermostat is calibrated, I was routinely roasted. The furnace also turned on and off very frequently...as within minutes. I was so happy when it was time to shut it off for the summer. I dread the start-up this winter. In summary, I do not recommend Trane furnaces. This is not the fault of the company who installed it so I am not dinging them for that. But I am dinging them for not bringing the furnace up to city code standards when I called to inform them of the issue. Why is it that the customer must become like a company employee to try to force them to do their work correctly? That seems to be the new way of doing business in today's culture. I run into this consistently or should I say constantly?

Started 2 MAR.2015 NR :1 serive call,$196.00 , 26 MAR 2015,2 3rd ser:call $150.00, 1 April 2015,3rd set:call $1,261.57, 01 may 2015 4th set:call $194.65, 9 June 20155th set:call $447.70. I get cool air,not ice cool air.

it went well everything is working good

I decided to go with them because they had better ratings on Angie's List and the price was better. The guy gave me some answer without talking to the supervisor or somebody else with experience.

Fixed Ac unit, part and wire had corroded and the compressor was not working. Quickly diagnosed the problem and fixed it. Professional and quick, great service.

The dispatcher said the service man would be there sometime between 1 pm and 5 pm. The service man arrived at 5:45 pm. He did nothing except tell me that the blower motor was out then say he would have to charge extra to call and see if the part was available since the shop was closed and it was and quot;after hoursand quot;. He gave me nothing but excuses and left. He said he would call me the first thing in the morning but did not. I later had a sales person call me on the phone to ask for pre payment for the part and I was told it had to be ordered from Phoenix and to expedite the part would cost extra. I received lots of excuses and and quot;extraand quot; charges but not much work. (I called another company and they were able to fix my problem the same day...and they were able to find the part in El Paso with no extra charge.) I DO NOT recommend KINGS AIRE! I received a bill for 80.00 for the and quot;serviceand quot;.

They actually arrived early! The belt had frayed and almost broke. Quick fix. Professional service tech.

The technicians who came out to give estimate were knowledgeable and professional. They explained how the new air conditioner would work and gave us a detailed estimate. They described everything that would be done @ the installation. They did not discuss an extended warranty, so we were not aware of one until we received the Co.'s survey a week later. The installers arrived on time and worked diligently. The work was completed in a timely manner and the installers worked with us to explain how the new device works and how to set the thermostat.