IN-HOME APPLIANCE REPAIR

Critical: Professionalism, Punctuality, Quality If you want rudeness, poor quality and unprofessionalism, this is the place for you. They had to come out twice and fix my dishwasher because the first "repair" didn't last and then they had to order a part that took 2 months to get here. Then they had to fix my oven combo. When it was time for the appointment, they called the wrong number, after I verified that they had my number. I waited all day and when I finally got in touch with the repair person, he hung up on me because he did not want to come to my house..which was fine. They rescheduled and it took another month for them to send someone; this was February. Of course they had to order the part. So in May they came out, repaired my oven. In July it stopped working for the exact same reason. When I called, the lady was so friggin rude. They want to charge me to come back to fix the thing they just repaired because they only warranty their service for 30 days! This is the best racket in town. Just provide substandard service and keep charging the customer. What do they care, we bought our appliances through Ferguson and as long as they keep paying them, they will stay in business. DO NOT WASTE YOUR TIME AND MONEY! Services: Repair oven, Repair microwave, Repair dishwasher

They came in June to see what the problem was and decided it was with the starter switch and said they would order the part. This visit cost $69.95. I did not hear from them again for two months until I phoned back. The office girl was very defensive and said she was sure she had left a message on my answering machine a couple of weeks previously. I did not receive the message and there was no apology or attempt to phone again. We made an appointment to install the switch. When they arrived the told me they could not install the switch because the opening in the access door was not large enough to remove the motor, which needed to be done. I then had to call a contractor who came and enlarged the door. In-home appliance returned on 9/13/2013 to install the new switch. The over all impression was of inefficiency.

The first time they came was about three or four months ago, and when they came back because I called them the second time, he said that he did not want to charge me because it was the same problem, and he was very nice about it. I would say that it was very reasonable. He is very fair. I think he might have come from El Paso, and he did not charge me for the second call. The washing machine which he came to fix is still working. He was exceptionally responsive. He was punctual and professional.

He was on time and very professional.