Empire Refrigeration

Erwin Martinez was great. He explained everything to our understanding. His workers were professional, fast, and cleaned up after they were done. Great Job

After months of research, estimates and quotes from many other installers, I decided to try Empire and Hugo came over to our house and asked me what we were looking for in a new refrigerated air system; I said we needed something reliable, economical and with parts that are locally available in case repairs are needed. The Lennox unit that ultimately was installed in our house met these criteria and he gave me his own personal experience with this brand, which I didn't even know that is been making AC units since the 1880's. It was a quick process, he checked if we qualified for financing and after a few minutes, I was signing and making an appointment for installation. It is a big purchase for us, so that's why it took us so long to finally end up going with Empire, but it felt 'right' and had zero second doubts of our choice. It's only been two months since we've had it going, but it's running solid with zero issues and time will tell how it performs in the long run but for now we're happy with what was sold to us. Not only that, but we were ultimately quoted a much lower price than the rest and the install included lots of extras even with the lower quote: wi-fi thermostat, new vent grilles, a box of filters good for a year and they even added another return air opening/grille to help with the AC's performance. Installers came in about an hour earlier and they did such an impressive, clean and fast install, that I was surprised at the amount of quality work they did in a short amount of time (about 5-6 hours) and they didn't leave until I was satisfied with the end result. We had a million questions and Hugo and the installers answered and helped with each one. They even patched up the hole left by our old swamp cooler. The only hiccup we had was that one of the panels on the outdoor unit was damaged (bent) at some point during or before install and Empire said they would replace it, but to date we've yet to have it switched out by the company. I'm just hoping that if we ever have mechanical or warranty issues with our system, we won't run into a similar situation and get left hanging/waiting for assistance. But overall, it was a smooth, pleasing experience and a great end result of what had been a stressful search for the perfect refrigeration conversion install.