Computer Renaissance

I dropped the unit off at the repair facility on 14 April. It was promised for the 18th. Called on the 18th and it wasn't ready. Received call on 4/22 that the device was ready. Picked it up on 4/23. On 4/25 my granddaughter showed me that the face was cracked completely across the face. This happened during normal use. I called Computer Renaissance and they told me that the replacement face wasn't under warranty even though the original invoice suggest differently.

Took computer in for service. Computer would not load past spash screen. Several diagnostic test were run and found that the hard drive was deceased! Nothing can live forever! A new hard drive was inserted, and all data recovered, reloaded and updated. We took it in Thursday morning and it was ready to be picked up Friday night! Good job by all.

still waiting for a phone call.

The experience was very positive. The work was done with professionalism and quality. The people were polite, helpful, knowledgeable, well trained and a delight to work with. They gave me a real feeling that things were being done correctly and that my computer would not only be as good as before but better. They were more than willing to share knowledge and took as much time as was needed. My money was well spent. I will not hesitate to contact them again and reccomend them highly.

When my 3-yo laptop crashed and burned, I took it to a famous big box store which I now hear is going out of business. I know why. For $149 they "evaluated" my computer and told me I needed a new hard drive and a new operating system. They didn't carry my hard drive (because it is "so old"), so told they me to go to another big box store, buy the hard drive, and bring it back so they could install it. When I asked about my existing files, they told me they had "managed" to save them, but it would cost me $130 to get them back. This would be in addition to the yet undiscussed installation fee and the cost of the new operating system. I might have suckered for this had the young guys I was dealing with been at least remotely polite. All 3 of them treated me like a complete moron, possibly because I am old enough to be their grandmother. I took my computer back, called a friend, and was referred to Computer Renaissance. WHAT a difference. I had a 2x4' chip on my shoulder when I walked into the store, but the guys there were very pleasant. They explained what they were doing and didn't treat me like the village idiot. First of all, they said I didn't need a new operating system, because there is a label on the back of the laptop with some sort of code which allowed them to get what they needed from Microsoft, for free. In relief, I left the laptop with them and went out of town. When I returned, I was told I hadn't needed a new hard drive. I'm still not sure exactly what was wrong, but they opened the computer and walked me through everything, so I know it is fixed. When I asked if they could call the big box store to get me all of my old files, Ismael went click, click, click and there they were, completely safe. When I asked how much that would cost, he looked at me and said, "There's no charge...???" So I told him about the $130 ransom the other place was charging. The bill is so high because I upgraded one of my programs and bought another new one. These guys are great. I would always go back to them.