Clean Water of El Paso

Water Filtration and Softening, Water Coolers, Water Heaters

About us

Clean Water of El Paso has been in business with El Paso for longer than any other water company. We are here to stay and make sure our customers are taken care of the way they deserve. Purchasing a Water System from Watts is a great and healthy investment you can make make in you home and business. A water purification system is a must have knowing our environmental conditions with our water. The EPA only restricts some of the contaminants found in our water so our job is to make sure you get the best water quality as possible. A water filter’s job is to eliminate as many pollutants in the water as possible such as chlorine, lead sulfur, and many more that are harmful to us. So how does this all work? Our water filter systems connect to your water supply and trapping the unwanted contaminants inside and letting the clean water pass through tiny holes. Getting a whole-house filtration system is ideal if you want to enjoy clean fresh water from every faucet in you home.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Water Filters, Softeners, Reverse Osmosis, Ultra Filtration & U.V

Services we don't offer

Non water filtration services

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
0%
2
8%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-12 of 12 reviews

Dave F.
04/2024
5.0
water softeners
  + -1 more
It was a wonderful experience from start to finish. Clean Water has served El Paso for 30 years and is the longest standing water filtration company in the city. The owner is honest, caring, and a consummate professional. He continues to ensure our system is in great working condition. He took care of our office as well. I would highly recommend Jay and his team!
Description of Work: Water Softeners

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro

Jeff A.
04/2024
5.0
water softeners
  + -1 more
Installers were very knowledgeable and professional. Couldn’t be happier with them.
Description of Work: Water Softeners
Rating CategoryRating out of 5
Yes, I recommend this pro

Bernadette O.
01/2021
2.0
water softeners
  + -1 more
I called them to have maintenance performed on my water softner system. I called initially and left vm. They returned my call and scheduled an appointment for today at 12. When no one showed up or called I called them and was informed he needed to call the techs and see what's going on would call me back. Never heard back from anyone. Worst customer service experience. Think twice before contacting them.
Description of Work: Maintenance on my water softner system

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Clean Water of El Paso
We always strive to do our best’ yes you did make an appointment with us to look at your water softener that was purchased elsewhere and we said we would look at it for no charge’ I apologize our tech did not make it out to your home’ he was in an accident and we tried reaching out to you with no answer on phone’ we feel this was a harsh review so quickly but will still honor a no charge review on your system

issac S.
07/2017
5.0
water softeners
  + -1 more
It is with great pleasure that I write this review. Mr. John and Mr. Carlos were great to work with. We needed a whole house filtration system and while doing our research we came across Clean Water of El Paso. A locally owned company with great service, Mr. John is very knowledgeable in his trade and the systems they install. Both him and Mr. Carlos are very professional and explain step by step about what they are doing and are always available to answer any questions. I realized we had picked the right company when Mr. John came back the next day to deliver salt for the system. He double checked to see if my sprinkler system line was hooked up to the filtration system which I did not want it to be. After he realized it was, Mr. Carlos came back a few days later to separate the lines. Keep in mind this is all after they had already gotten paid. But it shows great character and lets you know that you as the costumer are what matter. That is something that you don’t come across to often now a day. I highly Recommend Clean Water of El Paso a Local company who is not happy until you are fully satisfied. WE ARE VERY HAPPY WITH OUR SYSTEM AND THE SERVICE THAT WAS PROVIDED!!!!
Description of Work: WHOLE HOUSE FILTRATION SYSTEM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,950

Dorthy A.
07/2017
5.0
water delivery
  + -1 more
John came in and checked the system replacing the filters (3of them) and was finished in 30 minutes. Very pleasant to work with. Highly recommend him. Love my filtered water.
Description of Work: Had my filters replaced for my Reserve Osmosis System and maintenance on the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Sarah O.
06/2017
5.0
water softeners
  + -1 more
Perfect service, Perfect price, Perfect follow-up. Highly recommend John Garcia and his staff to anyone who needs clean contaminant free, fluoride free water.
Description of Work: Whole House Water System
Rating CategoryRating out of 5
Yes, I recommend this pro

Jamie C.
06/2017
5.0
water softeners
  + -1 more
Great!!!! I am glad that I made the right decision with this company.
Description of Work: I had a water softener and reverse osmosis system installed. Love them!!!! Josh, Carlos and Mando are the best!!! I would definetely call them for all my clean water needs. Carlos even corrected a program with my tankless hot water heater to insure it was installed correctly. Josh is true gem. He goes out of his way to make sure that everything is right. Mando is Carlos' go to guy. He is a great "right hand man". Thanks guys!!!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,900

martha M.
11/2016
5.0
water softeners
  + -1 more
It was an excellent service. They did respond to the service call. I would definitely use them in the future.
Description of Work: They had a water softener put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVE D.
01/2016
5.0
water softeners
  + -1 more
the install took 3 days and they did a wonderful job, my water is great and my skin is silky smooth
Description of Work: We purchased a water refine whole house system, muli-plex system. from Clean Water and had installed. We knew the install would be difficult due to we have an old house and cement around it. John explained how the install would go and did a wonderful job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Frank C.
11/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: They installed the water purification system in my home. They arrived on time and completed the work late afternoon. Filter system was installed in my garage and the lines were run through the base of the wall and into the ground outside. The concrete sidewalk had to be broken to get the pipes to the main water inlet to the house (about three and a half feet below the surface). They cleaned up as much as they could and one member of the team came by the next afternoon and finished the job. Very courteous and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,950

Robert V.
08/2015
5.0
water softeners
  + -1 more
We moved to the upper valley on a well system. The water was very hard and smelled like rotten egg. We had a couple of companies come out. We decided to ask the neighbors what service they use. The majority used Clean Water of El Paso. John came out and tested our water for free and explained thoroughly what options we had. We had a Clean Water of El Paso system installed. The installers were very professional and clean. Our water is great I love it!
Description of Work: Installed a whole-house water system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Response from Clean Water of El Paso
We are happy that we could help, and thank you for using us for your water filtration experts

Jeanette S.
03/2015
4.0
water softeners
  + -1 more
unknown
Description of Work: Installed a water purification system. The installation was done quickly. On a follow up visit, we were informed that the installer did not install a shut-off valve in the garage. More than a month has passed and still no shut-off valve.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Clean Water of El Paso
We would like to thank [member name] for hiring our company. I did notice our installer did not put an additional shutoff valve for the system, it is my fault that I forgot to add to our work order. [member name]texted myself about it and since we have added the shutoff valve

    Contact information

    4673 Osborne, El Paso, TX 79922

    http://cleanwaterofelpaso.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Water Coolers,
    Water Heaters

    FAQ

    Clean Water of El Paso is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 7:00 AM - 3:00 PM

    Clean Water of El Paso accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Clean Water of El Paso offers free project estimates.
    Yes, Clean Water of El Paso offers eco-friendly accreditations.
    Yes, Clean Water of El Paso offers a 5% senior discount.
    Yes, Clean Water of El Paso offers emergency services.
    Yes, Clean Water of El Paso offers warranties.
    Clean Water of El Paso offers the following services: Water Filters, Softeners, Reverse Osmosis, Ultra Filtration & U.V
    Non water filtration services

    Contact information

    4673 Osborne, El Paso, TX 79922

    http://cleanwaterofelpaso.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 3:00 PM